Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
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DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Apple® iPhone® 5
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Google Pixel
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DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
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Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
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Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
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Apple® iPhone® 4
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LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
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GizmoPal™
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DROID MAXX 2
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Hum by Verizon
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HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
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Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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LG K8 V
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DuraXV
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Microsoft Lumia 735
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DuraForce PRO with Sapphire Shield
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Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
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Gear S2
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HTC One M9
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LG K4™ LTE
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DROID TURBO 2 - Designed by You
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Verizon Wireless AirCard® 595
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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DROID INCREDIBLE 4G LTE by HTC
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DROID by MOTOROLA
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Nokia Lumia Icon
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DROID RAZR MAXX by MOTOROLA
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Verizon Wireless USB760 Modem
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Apple® iPad® mini
iPad® mini 4
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DROID DNA by HTC
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Casio G'zOne Ravine®
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DROID 4 by MOTOROLA
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DROID X by MOTOROLA
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LG Cosmos™ Touch
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Hydro ELITE by KYOCERA
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Nokia 2366i
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DROID X2 by MOTOROLA
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HTC One® remix
Verizon Converged VOIP Device
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Windows Phone 8X by HTC
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Intuition™ by LG
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HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
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LG Dare™
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HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
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LG VX8360
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DROID 2 by MOTOROLA
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Apple® iPad®
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Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
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Spectrum™ by LG
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HTC Rezound™
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Motorola Adventure™ V750
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Revolution™ by LG
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Sharp KIN™ ONE
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Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
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Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
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LG VX8700
Samsung SCH-a950
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BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
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DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
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BlackBerry® Curve™ 9310 smartphone
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Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
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Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
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Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
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Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
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Bold 9930 Prepaid Monthly
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Verizon AD3700 Global USB Modem
Samsung SCH-u620
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Kyocera KX2
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LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

How to Use Guide: Verizon Support & Protection App

Verizon Support & Protection is no longer available for download. If you already have the app, you can continue using it.

For instructions on using the Verizon Support & Protection app, select your operating system:

Android™
iPhone®

Android Smartphones

The premium Verizon Support & Protection app for Android smartphones can:

  • Help protect your phone and information from malware, viruses and theft
  • Help protect you from malicious websites when searching the Web
  • Remotely locate, alarm, lock and erase information on your phone

Note: The free basic version of the Android app will help protect your phone and information from malware and viruses.

This guide explains how to do the following on an Android smartphone with the Verizon Support & Protection app:

Modify the Virus and Malware Scan Settings

To change the scan settings:

  1. Open the Verizon Support & Protection app from the Apps menu of your device.
  2. Tap Scan Settings.
  3. Modify the scan settings as desired.
  4. To save your changes, tap the Back button.

You've successfully modified the virus and malware scan settings.

Manually Scan for Viruses

You can scan for viruses manually at any time:

  1. Open the Verizon Support & Protection app.
  2. Tap the Security tab.
  3. Tap Scan for Viruses.

You'll see a Verizon Support & Protection icon appear in the Notification Panel.

Locate Your Phone Using GPS

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To locate your phone using GPS:

  1. Sign in to the Verizon Support & Protection app website.
  2. Click Locate Device.
  3. The phone location will be updated.

You've successfully located your phone using GPS.

Locate Your Phone Using the Alarm

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To locate your phone by setting off an alarm on it:

  1. Sign in to the Verizon Support & Protection app website.

  2. Click Sound Alarm.

  3. The alarm will sound on your phone for 3 minutes or until you tap the Stop Alarm button that will appear on your phone.

    Note: The phone location will be provided online by a circle indicating the area of your phone's location.

You've successfully located your phone using the alarm feature.

Lock Your Phone

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To lock your phone so it can't be used:

  1. Sign in to the Verizon Support & Protection app website.

  2. Click Lock Device.

You've successfully locked your phone.

Your phone will be locked with the native device lock or with the app lock depending on your phone's OS type. Devices that use the Verizon Support & Protection App to lock it include the following Android OS types:

  • KitKat (4.4)
  • Jelly Bean (4.1-4.3)
  • Ice Cream Sandwich (4.0)
  • Honeycomb (3.0-3.2)
  • Gingerbread (2.3)
  • Froyo (2.2)
  • Eclair (2.1)

Note: Other devices are locked using the native lock that is a feature on the device. To find out which Android OS version you have, refer to our Android OS FAQs.

Unlock Your Phone

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To unlock your device that was locked by the app's lock: Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

Note: This is the same location where you clicked Lock Device to initiate the lock command.

To unlock your device that was locked by its built-in lock feature:

  • If you previously set up the built-in device lock - Re-enter the pre-established PIN to unlock your device.

  • If you never set up the built-in device lock - Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

Contact Tech Coach

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

To directly contact Tech Coach:

  1. Open the Verizon Support & Protection app on your device.
  2. Tap Call or Chat to connect to a live Tech Coach.

You've successfully contacted Tech Coach.

Modify Your Device Permissions

Unless you've accidentally changed the permissions on your device for the Verizon Support & Protection app, you shouldn't need to change them.

To modify your device administration permissions so you can use the app:

  1. Go to Settings.

  2. Tap Security.

  3. Tap Device administrators.

  4. If you see a checked box next to "Verizon Support & Protection App," then you have device administration permissions turned on. You can uncheck this box to turn off permissions which will disable the app.

You've successfully modified the device administrator permissions.

Erase Data Remotely

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To erase the content on your phone remotely:

  1. Sign in to the Verizon Support & Protection app website.
  2. Ensure your data is backed up with Verizon Cloud or Backup Assistant Plus.
  3. Click Erase Data.
  4. Click Next to confirm your request to permanently erase the data from your phone.

You've successfully erased data on your device.

The type of data that will be erased will depend on a number of factors:

  • If you have Android OS 2.2 or greater and device administration permissions turned on – The erase data feature will perform a factory reset and erase all data and apps stored on the phone, including Verizon Support & Protection app. Once the erase feature is completed, you'll receive a status update indicating that your phone is reset to its original factory settings.

    In this case, the erase data feature won't erase data stored on the device's external memory cards.

  • If you have Android OS 2.1 or have device administration permissions turned off - The erase data feature will erase data including contacts, text messages, calendar information and call history from your device, and multimedia files like photos, videos and audio files from your external memory card.

    In this case, once the erase feature has been completed, you'll receive a status update indicating what content was actually erased from your device.

Restore Your Data on Your Original Phone Using Verizon Cloud or Backup Assistant Plus

  1. Launch Verizon Cloud or Backup Assistant Plus on your phone.
  2. Complete the setup process.
  3. Perform a backup to restore your saved contacts.

For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

Restore Your Data on a New Phone Using Verizon Cloud or Backup Assistant Plus

  1. Download Verizon Cloud or Backup Assistant Plus to your new phone.
  2. Launch Verizon Cloud or Backup Assistant Plus.
  3. Complete the setup process.
  4. Perform a backup to restore your saved contacts.

For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

Uninstall Verizon Support & Protection App

To uninstall the app from your device:

  1. On your device, open Settings.
  2. Tap Security.
  3. Tap Device Administrators.
  4. Tap the Verizon Support & Protection App to deselect it.
  5. Tap Deactivate.
  6. Tap OK.
  7. Return to Settings.
  8. Tap Apps.
  9. Tap Verizon Support & Protection App.
  10. Tap Uninstall.
  11. Tap OK.

You've successfully uninstalled Verizon Support & Protection.

Note: Some devices will only allow you to disable the app, not uninstall it.

iPhone

The Verizon Support & Protection app for iPhone can:

  • Provide your phone's last known location
  • Show you how long your battery is predicted to last
  • Tell you which files are using up your phone's internal memory

Note: The premium version for iPhone also lets you connect directly to Tech Coach from the app. The premium Verizon Support & Protection app is no longer available for download. If you already have the Premium version, you can continue using it.

This guide explains how to do the following on iPhone with the Verizon Support & Protection app:

View Your Phone's Last Known Location

To see the last known location of your phone:

  1. Sign into your account at Verizon Support & Protection app website.
  2. The last known location of your iPhone will be displayed once you sign in.

You've successfully found your phone's last known location.

View Battery Life and Internal Memory

To see how long your battery is predicted to last and what’s using the phone's internal memory:

  1. Open the Verizon Support & Protection app on your phone.
  2. The main screen will display how long your phone's battery is predicted to last and what's using its internal memory.

You've successfully found the predicted battery life of your phone and its internal memory content.

Contact Tech Coach

This is a Verizon Support & Protection App Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

To directly contact Tech Coach:

  1. Open the Verizon Support & Protection app on your device.
  2. Tap Call or Chat to connect to a live Tech Coach.

You've successfully contacted Tech Coach.

Android is a trademark of Google, Inc. iPhone, Apple and App Store are registered trademarks of Apple Inc.

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