Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
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DROID TURBO 2
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Apple® iPhone® 5c
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Apple® iPhone® SE
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Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
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LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
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Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
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Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
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LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
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Transpyre™ Prepaid
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G Pad™ 10.1 LTE
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Apple® iPad® Air™
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DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
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Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
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Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
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Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
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Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
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LG VX3200
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Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
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DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

How to Use Guide: Verizon Support & Protection App

Verizon Support & Protection is no longer available for download. If you already have the app, you can continue using it.

For instructions on using the Verizon Support & Protection app, select your operating system:

Android™
iPhone®

Android Smartphones

The premium Verizon Support & Protection app for Android smartphones can:

  • Help protect your phone and information from malware, viruses and theft
  • Help protect you from malicious websites when searching the Web
  • Remotely locate, alarm, lock and erase information on your phone

Note: The free basic version of the Android app will help protect your phone and information from malware and viruses.

This guide explains how to do the following on an Android smartphone with the Verizon Support & Protection app:

Modify the Virus and Malware Scan Settings

To change the scan settings:

  1. Open the Verizon Support & Protection app from the Apps menu of your device.
  2. Tap Scan Settings.
  3. Modify the scan settings as desired.
  4. To save your changes, tap the Back button.

You've successfully modified the virus and malware scan settings.

Manually Scan for Viruses

You can scan for viruses manually at any time:

  1. Open the Verizon Support & Protection app.
  2. Tap the Security tab.
  3. Tap Scan for Viruses.

You'll see a Verizon Support & Protection icon appear in the Notification Panel.

Locate Your Phone Using GPS

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To locate your phone using GPS:

  1. Sign in to the Verizon Support & Protection app website.
  2. Click Locate Device.
  3. The phone location will be updated.

You've successfully located your phone using GPS.

Locate Your Phone Using the Alarm

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To locate your phone by setting off an alarm on it:

  1. Sign in to the Verizon Support & Protection app website.

  2. Click Sound Alarm.

  3. The alarm will sound on your phone for 3 minutes or until you tap the Stop Alarm button that will appear on your phone.

    Note: The phone location will be provided online by a circle indicating the area of your phone's location.

You've successfully located your phone using the alarm feature.

Lock Your Phone

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To lock your phone so it can't be used:

  1. Sign in to the Verizon Support & Protection app website.

  2. Click Lock Device.

You've successfully locked your phone.

Your phone will be locked with the native device lock or with the app lock depending on your phone's OS type. Devices that use the Verizon Support & Protection App to lock it include the following Android OS types:

  • KitKat (4.4)
  • Jelly Bean (4.1-4.3)
  • Ice Cream Sandwich (4.0)
  • Honeycomb (3.0-3.2)
  • Gingerbread (2.3)
  • Froyo (2.2)
  • Eclair (2.1)

Note: Other devices are locked using the native lock that is a feature on the device. To find out which Android OS version you have, refer to our Android OS FAQs.

Unlock Your Phone

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To unlock your device that was locked by the app's lock: Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

Note: This is the same location where you clicked Lock Device to initiate the lock command.

To unlock your device that was locked by its built-in lock feature:

  • If you previously set up the built-in device lock - Re-enter the pre-established PIN to unlock your device.

  • If you never set up the built-in device lock - Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

Contact Tech Coach

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

To directly contact Tech Coach:

  1. Open the Verizon Support & Protection app on your device.
  2. Tap Call or Chat to connect to a live Tech Coach.

You've successfully contacted Tech Coach.

Modify Your Device Permissions

Unless you've accidentally changed the permissions on your device for the Verizon Support & Protection app, you shouldn't need to change them.

To modify your device administration permissions so you can use the app:

  1. Go to Settings.

  2. Tap Security.

  3. Tap Device administrators.

  4. If you see a checked box next to "Verizon Support & Protection App," then you have device administration permissions turned on. You can uncheck this box to turn off permissions which will disable the app.

You've successfully modified the device administrator permissions.

Erase Data Remotely

This is a Verizon Support & Protection Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

To erase the content on your phone remotely:

  1. Sign in to the Verizon Support & Protection app website.
  2. Ensure your data is backed up with Verizon Cloud or Backup Assistant Plus.
  3. Click Erase Data.
  4. Click Next to confirm your request to permanently erase the data from your phone.

You've successfully erased data on your device.

The type of data that will be erased will depend on a number of factors:

  • If you have Android OS 2.2 or greater and device administration permissions turned on – The erase data feature will perform a factory reset and erase all data and apps stored on the phone, including Verizon Support & Protection app. Once the erase feature is completed, you'll receive a status update indicating that your phone is reset to its original factory settings.

    In this case, the erase data feature won't erase data stored on the device's external memory cards.

  • If you have Android OS 2.1 or have device administration permissions turned off - The erase data feature will erase data including contacts, text messages, calendar information and call history from your device, and multimedia files like photos, videos and audio files from your external memory card.

    In this case, once the erase feature has been completed, you'll receive a status update indicating what content was actually erased from your device.

Restore Your Data on Your Original Phone Using Verizon Cloud or Backup Assistant Plus

  1. Launch Verizon Cloud or Backup Assistant Plus on your phone.
  2. Complete the setup process.
  3. Perform a backup to restore your saved contacts.

For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

Restore Your Data on a New Phone Using Verizon Cloud or Backup Assistant Plus

  1. Download Verizon Cloud or Backup Assistant Plus to your new phone.
  2. Launch Verizon Cloud or Backup Assistant Plus.
  3. Complete the setup process.
  4. Perform a backup to restore your saved contacts.

For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

Uninstall Verizon Support & Protection App

To uninstall the app from your device:

  1. On your device, open Settings.
  2. Tap Security.
  3. Tap Device Administrators.
  4. Tap the Verizon Support & Protection App to deselect it.
  5. Tap Deactivate.
  6. Tap OK.
  7. Return to Settings.
  8. Tap Apps.
  9. Tap Verizon Support & Protection App.
  10. Tap Uninstall.
  11. Tap OK.

You've successfully uninstalled Verizon Support & Protection.

Note: Some devices will only allow you to disable the app, not uninstall it.

iPhone

The Verizon Support & Protection app for iPhone can:

  • Provide your phone's last known location
  • Show you how long your battery is predicted to last
  • Tell you which files are using up your phone's internal memory

Note: The premium version for iPhone also lets you connect directly to Tech Coach from the app. The premium Verizon Support & Protection app is no longer available for download. If you already have the Premium version, you can continue using it.

This guide explains how to do the following on iPhone with the Verizon Support & Protection app:

View Your Phone's Last Known Location

To see the last known location of your phone:

  1. Sign into your account at Verizon Support & Protection app website.
  2. The last known location of your iPhone will be displayed once you sign in.

You've successfully found your phone's last known location.

View Battery Life and Internal Memory

To see how long your battery is predicted to last and what’s using the phone's internal memory:

  1. Open the Verizon Support & Protection app on your phone.
  2. The main screen will display how long your phone's battery is predicted to last and what's using its internal memory.

You've successfully found the predicted battery life of your phone and its internal memory content.

Contact Tech Coach

This is a Verizon Support & Protection App Premium feature, which is no longer available for download. If you already have the Premium version, you can continue using it.

Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

To directly contact Tech Coach:

  1. Open the Verizon Support & Protection app on your device.
  2. Tap Call or Chat to connect to a live Tech Coach.

You've successfully contacted Tech Coach.

Android is a trademark of Google, Inc. iPhone, Apple and App Store are registered trademarks of Apple Inc.

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