HP Elite X2 1012 - Support Overview

Find device-specific support and online tools for your HP Elite X2 1012.
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V20™
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Verizon MiFi® 4G LTE Global USB Modem U620L
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Pantech 4G LTE Global USB Modem UML290
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Hum+ by Verizon
DuraForce PRO with Sapphire Shield
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ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
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GizmoPal® 2 by LG
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Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
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BlackBerry® Z10 smartphone
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DROID RAZR by MOTOROLA
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Casio G'zOne Ravine®
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HTC Desire® 530
Verizon Wireless USB760 Modem
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BlackBerry® Bold 9650 smartphone
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LG Accolade™
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Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
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HTC Desire® 626
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DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
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LG VX8300
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Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
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Motorola MOTO™ W755
Nokia Lumia 822
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Spartan GoCam™
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G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
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Motorola Barrage™
Sony Xperia® Z2
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Samsung Smooth™
LG enV®2
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Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
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LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
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Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
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DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
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Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
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Verizon Wireless CDM8975
LG VX3200
Motorola W315
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Samsung SCH-a650
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Luge™ by Motorola Prepaid
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Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Ford Connected Car
Google Pixel 3 XL
Google Pixel 3
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Yealink One TalkSM CP920 IP Conference Phone
Lincoln Connected Car
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Motorola RAZR V3m in Gray
Apple® iPhone® XR
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Set Up Device - HP Elite x2 1012
[Device-Specific Instructions]
Windows® 10 - Edit a User Account
[Device-Specific Instructions]
Here's how to edit a user account from your Windows 10 device.
Windows® 10 - Sign In / Out
[Device-Specific Instructions]
Here's how to sign in or out of your account on your Windows 10 device.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Data via USB - HP Elite x2 1012
[Device-Specific Instructions]
Windows® 10 - Turn On Automatic Backup (OneDrive)
[Device-Specific Instructions]
Here's how to turn on automatic backup for OneDrive on your Windows 10 device.
Windows® 10 - Turn Off Automatic Backup (OneDrive)
[Device-Specific Instructions]
Here's how to turn off automatic backup for OneDrive on your Windows 10 device.

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Windows® 10 - Add a User Account
[Device-Specific Instructions]
Here's how to add a user profile so multiple people can use your Windows 10 device.
Windows® 10 - Remove a User Account
[Device-Specific Instructions]
Here's how to remove a user account (guest user profile) from your Windows 10 device.
Windows® 10 - Add Files (OneDrive)
[Device-Specific Instructions]
Here's how to add files on your Windows 10 device via OneDrive.
Windows® 10 - Add a Microsoft® Account
[Device-Specific Instructions]
Here's how to add Microsoft account using Windows 10.
Windows® 10 - Create a Microsoft® Account
[Device-Specific Instructions]
Here's how to create a Microsoft account for your Windows 10 device.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Overview - HP Elite x2 1012
[Device-Specific Instructions]
Power the Device On / Off - HP Elite x2 1012
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Windows® 10 - Turn Bluetooth® On / Off
[Device-Specific Instructions]
Here's how to turn Bluetooth for your Windows 10 device on or off.
Windows® 10 - Delete Paired Bluetooth® Connection
[Device-Specific Instructions]
Here's how to delete a Bluetooth connection from your Windows 10 device.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Windows® 10 - Turn Data On / Off
[Device-Specific Instructions]
Here's how to turn cellular date for your Windows 10 device on or off.
Windows® 10 - Data Roaming
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.

Date & Time

Windows® 10 - Date and Time Settings
[Device-Specific Instructions]
If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
Windows® 10 - View Device Info
[Device-Specific Instructions]
Here's how to view device info (e.g., Firmware, Network type, etc.) for your Windows 10 device.
Windows® 10 - View MAC Address
[Device-Specific Instructions]
Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.
Windows® 10 - View Phone Number
[Device-Specific Instructions]
Here's how to view the phone number associated with your Windows 10 device.

Device Settings

Windows® 10 - Turn Screen Rotation On / Off
[Device-Specific Instructions]
If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.
Turn Tablet Mode On / Off - Windows® 10
[Device-Specific Instructions]
Windows® 10 - Airplane Mode
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Windows® 10 - View Email Messages
[Device-Specific Instructions]
Here's how to view email messages on your Windows 10 device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Windows® 10 - Manually Add a Personal Email Account
[Device-Specific Instructions]
Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.
Windows® 10 - Manually Set Up Corporate Email (Exchange ActiveSync®)
[Device-Specific Instructions]
Here's how to complete an advanced corporate (work) email account setup on your Windows 10 device.
Windows® 10 - Remove Corporate Email Account (Exchange ActiveSync®)
[Device-Specific Instructions]
Removing then re-adding a work email account on your Windows 10 often fixes email issues.
Windows® 10 - Remove a Personal Email Account
[Device-Specific Instructions]
Here's how to remove a personal email account from your Windows 10 device.
Windows® 10 - Sign In Without a Microsoft® Account
[Device-Specific Instructions]
Here's how to sign in to your Windows 10 device without a Microsoft account.

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Windows® 10 - Turn GPS Location On / Off
[Device-Specific Instructions]
Here's how to turn the GPS location for your Windows 10 device on or off.

Home Screen

Touch Screen Settings - HP Elite x2 1012
[Device-Specific Instructions]
Windows® 10 - Manage Tiles
[Device-Specific Instructions]
Here's how to pin, unpin, resize and rearrange tiles on your Windows 10 device.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Windows® 10 - Turn Mobile Hotspot On / Off
[Device-Specific Instructions]
Here's how to turn Mobile Hotspot for your Windows 10 device on or off.
Windows® 10 - Mobile Hotspot Settings
[Device-Specific Instructions]
Here's how to configure Mobile Hotspot settings (e.g., password, network name, etc.) for your Windows 10 device.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Windows® 10 - Create or End Internet Connection
[Device-Specific Instructions]
Here's how to create or end an internet connection on your Windows 10 device.
Windows® 10 - Web Browser
[Device-Specific Instructions]
Here's how to launch the Microsoft Edge browser on your Windows 10 device.
Allow / Block Browser Cookies - Microsoft® Edge
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Edge browser on your device, view this info.
Windows® 10 - Change the Browser Start / Home Page
[Device-Specific Instructions]
Here's how to change the Edge browser start / home page on your Windows 10 device.

Keyboard

Keyboard Settings - HP Elite x2 1012
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Device Lock - HP Elite x2 1012
[Device-Specific Instructions]

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Windows® 10 - Format SD Card
[Device-Specific Instructions]
View this info on memory card formatting options for your Windows 10 device.
Insert SD Card - HP Elite x2 1012
[Device-Specific Instructions]
Remove SD Card - HP Elite x2 1012
[Device-Specific Instructions]
Windows® 10 - Check Memory
[Device-Specific Instructions]
Here's how to free up space if your device runs slow or crashes and/or apps freeze when running them.

Operating System & Software

Restart the Operating System - Windows®
[Device-Specific Instructions]
View Software Version - Windows® OS
[Device-Specific Instructions]
Windows® 10 - Install Device Software Update
[Device-Specific Instructions]
Here's how to check for or to install software updates on your Windows 10 device.

SIM Card

4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - HP Elite x2 1012
[Device-Specific Instructions]
Windows® 10 - Enable / Disable / Modify SIM PIN
[Device-Specific Instructions]
Here's how to enable, disable or modify the PIN associated with the SIM card for your Windows 10 device.
Remove SIM Card - HP Elite x2 1012
[Device-Specific Instructions]
Windows® 10 - Unblock SIM PIN
[Device-Specific Instructions]
If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.
Windows® 10 - View SIM Card Number
[Device-Specific Instructions]
Here's how to view the number for the SIM card associated with your Windows 10 device.
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Volume Controls - HP Elite x2 1012
[Device-Specific Instructions]

Status Indicators/Lights

Windows® 10 - View Signal Strength
[Device-Specific Instructions]
Here's how to view the signal strength for your Windows 10 device.

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon Website
[Device-Specific Instructions]
Here's how to send a text message from your computer via the My Verizon website

Tips, Tricks & Shortcuts

Capture a Screenshot - HP Elite x2 1012
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Windows® 10 - Add a Wi-Fi Network
[Device-Specific Instructions]
Here's how to add a Wi-Fi network on Windows 10.
Windows® 10 - Edit Access Point Name (APN)
[Device-Specific Instructions]
Here's how to configure the APNs your Windows 10 device can use.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Windows® 10 - Turn Wi-Fi On / Off
[Device-Specific Instructions]
Here's how to turn Wi-Fi for your Windows 10 device on or off.

Still Have Questions?


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