HP Elite X2 1012 - Support Overview

Find device-specific support and online tools for your HP Elite X2 1012.

Filter all topics below.


Activation, Setup & User Guides

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

HP Elite x2 1012 - Activate / Set Up Device

Here's how to quickly set up your HP Elite x2 1012.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Windows® 10 - Edit a User Account

Here's how to edit a user account from your Windows 10 device.

Windows® 10 - Sign In / Out

Here's how to sign in or out of your account on your Windows 10 device.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

HP Elite x2 1012 - Transfer Data via USB

Here's how to transfer data from your HP Elite x2 1012 to a portable USB storage device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Windows® 10 - Turn Off Automatic Backup (OneDrive)

Here's how to turn off automatic backup for OneDrive on your Windows 10 device.

Windows® 10 - Turn On Automatic Backup (OneDrive)

Here's how to turn on automatic backup for OneDrive on your Windows 10 device.

Basics

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Windows® 10 - Add Files (OneDrive)

Here's how to add files on your Windows 10 device via OneDrive.

Windows® 10 - Add a Microsoft® Account

Here's how to add a Microsoft account using Windows 10.

Windows® 10 - Add a User Account

Here's how to add a user profile so multiple people can use your Windows 10 device.

Windows® 10 - Create a Microsoft® Account

Here's how to create a Microsoft account for your Windows 10 device.

Windows® 10 - How to Restore, Refresh, or Reset your PC

Here how to restore, refresh or reset your Windows 10 device.

Windows® 10 - Remove a User Account

Here's how to remove a user account (guest user profile) from your Windows 10 device.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

HP Elite x2 1012 - Power the Device On / Off

Here's how to turn your HP Elite x2 1012 on or off.

HP Elite x2 1012 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Elite x2.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Bluetooth

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Windows 10 - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.

Windows® 10 - Delete Paired Bluetooth® Connection

Here's how to delete a Bluetooth connection from your Windows 10 device.

Calling & Messaging Issues

Windows 10 - Unblock SIM PIN

If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Windows® 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Windows® 10 - Turn Data On / Off

Here's how to turn cellular date for your Windows 10 device on or off.

Date & Time

Windows® 10 - Set Date and Time

If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Windows® 10 - View Device Info

Here's how to view device info (e.g., Firmware, Network type, etc.) for your Windows 10 device.

Windows® 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows® 10 - View Phone Number

Here's how to view the phone number associated with your Windows 10 device.

Device Settings

Windows 10 - Turn Screen Rotation On / Off

If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.

Windows® 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows® 10 - Turn Tablet Mode On / Off

Here's how to turn 'Tablet mode' for your Windows 10 device on / off.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Windows 10 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.

Windows 10 - View Email Messages

Here's how to view email messages on your Windows 10 device.

Windows® 10 - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a work email account from your Windows 10 device.

Windows® 10 - Remove a Personal Email Account

Here's how to remove a personal email account from your Windows 10 device.

Windows® 10 - Sign In Without a Microsoft® Account

Here's how to sign in to your Windows 10 device without a Microsoft account.

GPS & Location Based Services

Windows® 10 - Turn GPS Location On / Off

Here's how to turn the GPS location for your Windows 10 device on or off.

Home Screen

Windows® 10 - Manage Tiles

Here's how to pin, unpin, resize and rearrange tiles on your Windows 10 device.

Hotspot

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Windows® 10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Windows 10 device.

Windows® 10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) for your Windows 10 device.

Windows® 10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Windows 10 device on or off.

Internet & Web Browser

Allow / Block Browser Cookies - Microsoft® Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Windows® 10 - Change the Browser Start / Home Page

Here's how to change the Edge browser start / home page on your Windows 10 device.

Windows® 10 - Create or End Internet Connection

Here's how to create or end an internet connection on your Windows 10 device.

Windows® 10 - Open Web Browser

Here's how to launch the Microsoft Edge browser on your Windows 10 device.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Windows® 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Windows® 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows® 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows® 10 - View Signal Strength

Here's how to view the signal strength for your Windows 10 device.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

HP Elite x2 1012 - Device Lock

Here's how to lock / unlock your HP Elite x2 1012.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

HP Elite x2 1012 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your HP Elite x2 1012.

Windows® 10 - Check Device Storage

Here's how to view free up space if your Windows 10 device runs slow or crashes and/or apps freeze when running them.

Windows® 10 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Windows 10 device.

Operating System & Software

Windows 10 - Install Device Software Update

Here's how to check for or to install software updates on your Windows 10 device.

Windows® - View Software Version

To view the software version your Windows OS is running, check outthis info.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

HP Elite x2 1012 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Elite x2 1012.

HP Elite x2 1012 - Remove SIM Card

Here's how to remove the SIM card from your HP Elite x2 1012.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Windows 10 - Unblock SIM PIN

If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.

Windows® 10 - Enable / Disable / Modify SIM PIN

Here's how to enable, disable or modify the PIN associated with the SIM card for your Windows 10 device.

Windows® 10 - View SIM Card Number

Here's how to view the number for the SIM card associated with your Windows 10 device.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Software Issues

Windows 10 - Install Device Software Update

Here's how to check for or to install software updates on your Windows 10 device.

Sounds, Volume & Audio

HP Elite x2 1012 - Volume Controls

Here's how to adjust the volume if your HP Elite x2 1012 doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Windows® 10 - View Signal Strength

Here's how to view the signal strength for your Windows 10 device.

Text & Multimedia Messaging

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Tips, Tricks & Shortcuts

HP Elite x2 1012 - Capture a Screenshot

Here's how to capture a screenshot on your HP Elite x2 1012.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Wi-Fi & Network

Delete and Recreate Manual Dial-Up Networking (DUN) Connections - Windows® 10

Here's how to delete and recreate manual dial-up networking connections on Windows 10.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.

Windows 10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Windows 10 device on or off.

Windows® 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.

Windows® 10 - Edit Access Point Name (APN)

Here's how to configure the APNs your Windows 10 device can use.