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HP Envy X2 - Support Overview

Find device-specific support and online tools for your HP Envy X2.

Filter all topics below.


Activation, Setup & User Guides

HP Envy X2 - Activate / Set Up Device

Here's help to set up your HP Envy X2.

HP Envy X2 User Guide (PDF)

This User Guide can help you get the most out of your tablet. Learn about set up, feature use and advanced functions.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Self Activation - Monthly Mobile Broadband

Here's how to activate monthly mobile broadband service.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Windows 10 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Windows 10 device.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

HP Envy X2 - Transfer Data via USB

Here's how your USB plugs into your computer.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Windows 10 - Add a User Account

Here's how to add a user profile so multiple people can use your Windows 10 device.

Windows® 10 - Add a Microsoft® Account

Here's how to add a Microsoft account using Windows 10.

Windows® 10 - Create a Microsoft® Account

Here's how to create a Microsoft account for your Windows 10 device.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

HP Envy X2 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, etc.) for your HP Envy X2.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Bluetooth

Add a Bluetooth® COM Port (Incoming) - Windows®

Here's how to add an incoming Bluetooth COM port for Windows.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Windows 10 - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.

Windows® 10 - Delete Paired Bluetooth® Connection

Here's how to delete a Bluetooth connection from your Windows 10 device.

Calling & Dialing

Disable Wait for Dial Tone - Windows®

Here's how to disable the Wait for Dial Tone feature for a phone or modem via your Windows computer.

Computer/PC Connectivity

Opening Windows® Device Manager - Windows 10

Here's how to open Device Manager in Windows 10.

Testing Network Connectivity via Timeless Ping - Windows®

Here's how to use a timeless ping to test connectivity on your Windows computer.

Testing Network Connectivity via Timeless Ping with Output - Windows®

Here's how to perform a timeless ping with output using your Windows computer.

Testing Network Connectivity via Traceroute - Windows®

Here's how to use your Windows computer to run the traceroute utility to determine the route which data takes between two points.

Data

Purchase Data Session (Prepaid) - Mobile Broadband Portal

Here's how to purchase a prepaid data session using the Mobile Broadband Portal.

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Windows® 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Date & Time

Windows® 10 - Set Date and Time

If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Windows® 10 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) associated with your Windows 10 device.

Windows® 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows® 10 - View Phone Number

Here's how to view the phone number associated with your Windows 10 device.

Device Settings

Windows® 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows® 10 - Turn Tablet Mode On / Off

Here's how to turn 'Tablet mode' for your Windows 10 device on / off.

Email/Gmail

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Windows® 10 - Add a Personal Email Account

Here's how to add a personal email account to your Windows 10 device.

Windows® 10 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.

Windows® 10 - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a work email account from your Windows 10 device.

Windows® 10 - Remove a Personal Email Account

Here's how to remove a personal email account from your Windows 10 device.

Windows® 10 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a corporate (work) email account to your Windows 10 device.

Windows® 10 - Sign In Without a Microsoft® Account

Here's how to sign in to your Windows 10 device without a Microsoft account.

Hotspot

Windows® 10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Windows 10 device.

Windows® 10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) for your Windows 10 device.

Windows® 10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Windows 10 device on or off.

Internet & Web Browser

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Delete Temporary Internet Files and Cookies - Microsoft Edge

Here's how to delete temp files and cookies from your Edge browser.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Windows® 10 - Create or End Internet Connection

Here's how to create or end an internet connection on your Windows 10 device.

Keyboard

HP Envy X2 - Keyboard Settings

Here's how to use the keyboard cover on your HP Envy X2.

Lock, Unlock, Password & Security

HP Envy X2 - Device Lock

Here's how to lock and unlock your screen on your HP Envy X2.

Memory/Storage

Insert or Remove SD / Memory Card - HP Envy X2

Here's how to insert or remove an SD / memory card for your HP Envy X2.

Windows® 10 - Check Device Storage

Here's how to view free up space if your Windows 10 device runs slow or crashes and/or apps freeze when running them.

Windows® 10 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Windows 10 device.

Operating System & Software

Windows® 10 - Install Device Software Update

Here's how to check for or to install software updates on your Windows 10 device.

S Pen

Configure Pen™ Settings - HP Envy

Here's how to configure your Pen settings (e.g., Show visual effects, Show cursor, etc.) on your HP Envy.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

HP Envy X2 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your HP Envy X2.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Windows® 10 - Unblock SIM PIN

If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.

Windows® 10 - View SIM Card Number

Here's how to view the number for the SIM card associated with your Windows 10 device.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

HP Envy X2 - Volume Controls

Here's how to adjust the speaker volume for your HP Envy X2.

Text & Multimedia Messaging

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Tips, Tricks & Shortcuts

HP Envy X2 - Capture a Screenshot

Here's how to take a screenshot on your HP Envy X2.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Wi-Fi & Network

Delete and Recreate Manual Dial-Up Networking (DUN) Connections - Windows® 10

Here's how to delete and recreate manual dial-up networking connections on Windows 10.

How to Manually Connect to a Wi-Fi Network on Windows 10

Learn how to add a Wi-Fi network to your Windows 10 device if the one you want doesn't display. Follow these instructions from Verizon and get connected.

Set Up Wi-Fi Connection - Windows®

Here's how to set up an available Wi-Fi network on your Windows computer.

Set Up Wi-Fi Connection - Windows® 7

Here's how to set up an available Wi-Fi network on Windows 7.

Verizon Connection Manager - Network Mode Settings

Here's how to adjust network mode settings using Verizon Connection Manager on your Windows computer.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Windows® 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.