Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Microsoft Lumia 735
Moto Z Play Droid Edition
Samsung Convoy™ 3
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
Samsung Gear S3 frontier
DROID by MOTOROLA
Brigadier™ by Kyocera
Motorola Entice™
LG G Vista
LG enV®2
Verizon Wireless UM175 USB Modem
LG Optimus Zone™
LG VX5200
HTC One® remix
BlackBerry® Q10 smartphone
Galaxy J7 V
Motorola V276
Sony Xperia® PLAY
Motorola V325
LG enV®
Verizon Wireless PN-300
Samsung SCH-a630
LTE Internet (Installed)
Samsung Galaxy Note® Pro
LG Chocolate®
Motorola XOOM™
Verizon Wireless CDM 7075
Kyocera K323
Verizon Wireless AirCard® 595U USB Modem
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Pantech Caper™ Prepaid
Pantech Breakout™
Pantech Perception™
Apple® iPad® 2
THUNDERBOLT™ by HTC
Verizon 4G LTE USB Modem 551L
Verizon Wireless Home Phone
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Gear S2
LG VX8700
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon AD3700 Global USB Modem
Apple® iPhone® 7 Plus
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Motorola MOTO™ Z6cx World Edition without Camera
Apple® iPhone® 7
Samsung SCH-a950
Verizon Wireless CDM8950
LG Clout™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy™ Stratosphere™
Nokia 6315i
Spartan GoCam™
LG VX8100
Sonim XP5
Verizon Wireless USB760 Modem
DROID RAZR MAXX HD by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
Lucid™ by LG
iPad® mini 3
LG Accolade™
iPad® Air 2
Samsung Galaxy S7 edge
Samsung Galaxy S7
Sony Xperia® Z3v
Motorola Rapture™ VU30
LG Exalt® LTE
Ellipsis™ Jetpack® MHS815L
LG Terra™
Motorola E815
LG Voyager™
LG VX3300
Kyocera KPC650
Apple® iPad Pro® (9.7-inch)
Apple® iPhone® SE
HTC Desire® 530
Motorola MOTO Q™ music 9m
Kyocera KX1v
Motorola T720
LG Migosm
Sharp KIN™ ONE
Sharp KIN™ TWO
Apple® iPad® mini
Arlo Go
Samsung Sway™
LG Optimus Zone™ 3 Prepaid
Verizon Converged VOIP Device
Verizon Ellipsis® 8
Gear S®
Nokia 6205
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Boulder®
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
LG VX8350
Samsung SCH-a850
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
Verizon Global USB Modem USB730L
LG VENUS™
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
DROID TURBO 2
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab S2
ZenPad™ Z10
Stylo™ 2 V
Samsung Galaxy Tab® (7.7)
LG Exalt™II
Verizon Ellipsis® 10
HTC Desire® 626
Motorola Krave™ ZN4
DuraForce PRO with Sapphire Shield
HTC 10™
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 10.1
BlackBerry® Z10 smartphone
Samsung Brightside™
Samsung Galaxy S6 edge +
Watch Urbane™ 2nd Edition LTE
Samsung Galaxy Note5
Microsoft Surface 3
Gateway® LT2016u Netbook
GizmoPal™
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
Apple® iPhone® 5c
DROID ULTRA by MOTOROLA
Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
Motorola Adventure™ V750
Kyocera DuraXV+
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
Humx
Hydro ELITE by KYOCERA
Apple® iPhone® 6s Plus
iPad® mini 4
DROID MAXX 2
Verizon GizmoTab™
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
DuraXV
Apple® iPhone® 6s
Samsung Intensity™ III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
LG G4™
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Verizon Verizon SmartHub with Voice
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
Verizon Ellipsis® Jetpack® MHS900L
HTC Desire® 612
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Apple® iPad® with Retina display
LG G Pad™ X8.3
BlackBerry® Curve™ 8330 smartphone
Motorola MOTORIZR Z6tv
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Samsung 3G Network Extender
Verizon Wireless PC5750 PC Card
Pantech 4G LTE Global USB Modem UML290
Galaxy Note® Edge
Verizon Jetpack® MiFi® 6620L
Nokia 2605 Mirage
LG G Pad 8.3 LTE
Motorola W385
HP® Mini 210-1076NR Netbook
Motorola W315
Samsung Galaxy Book
Google Nexus 7
Motorola V325xi
Samsung Haven™
Samsung Gear S3 classic
Samsung Galaxy J1™ Prepaid
Lancet™
Motorola Rival™
Motorola V325i
LG Optimus Exceed™ 2
LG G3
HTC Desire® 526
Sony Xperia® Z2
LG Versa™
LG VX8300
Samsung Alias™
Pantech Hotshot™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Motorola MOTO™ W755
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy View
Samsung Galaxy Note® II
Samsung ATIV Odyssey™
Samsung Convoy™ 2
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
LG VX3200
Samsung Galaxy S® III
Samsung SCH-a650
Samsung Galaxy Stellar™
Samsung Galaxy S® 4 mini
2018 Camry by Toyota
Samsung Gusto®
Samsung Omnia® II
Moto X™ (2nd Gen.)
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Marauder™
Pantech Jest™ 2
BlackBerry® 7750
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
LG Cosmos™ 2
LG Extravert™
Lucid™2 by LG
Kyocera SE47
LG Revere®
Samsung Galaxy S8
Nokia Lumia 822
Samsung Galaxy S8+
Google Pixel
Google Pixel XL
Samsung Galaxy J3 (2016)
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Gusto® 3
Samsung Saga™
Samsung Reality™
HTC Rezound™
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Moto G™ by Motorola
LG Optimus Zone™ 2 Prepaid
DROID X by MOTOROLA
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Samsung Alias™ 2
Samsung Galaxy Note® 4
Jest™
Samsung Convoy™
Kyocera K404
Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 2128i
Nokia 7705 Twist™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
Samsung Intensity™ II
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Moto G Play
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
Samsung SCH-a795
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
LG VX4500
Motorola V60p
Verizon Wear24™
Compaq® Mini CQ10-688nr Netbook
Verizon KPC680 ExpressCard®
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
V20™
Casio G'zOne Commando® 4G LTE
Apple® iPad® mini with Retina display
LG Enlighten®
Galaxy Nexus by Samsung
Apple® iPad® Air™
DROID XYBOARD 10.1 by MOTOROLA
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
Samsung 4G LTE Network Extender
DROID 4 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9370 smartphone
Motorola T730
Samsung Galaxy Tab S3
Nexus 6
BlackBerry® Bold™ 9930 smartphone without camera
BlackBerry® Bold™ 9930 smartphone
BlackBerry® Curve™ 9310 smartphone
HP Elite x2 1012
Apple® iPhone® 4s
Apple® iPhone® 5
Samsung i700 Pocket PC
Apple® iPhone® 4
Samsung Gear S2 classic
BlackBerry Classic Non-Camera
Samsung Galaxy Core Prime™
BlackBerry Classic
PRIV™ by BlackBerry®
LG G5
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Dell™ Vostro™ V13 Laptop
Sharp KIN™ ONEm
Nokia 2285
LG Vortex™
moto z2 force
Verizon Ellipsis™ Jetpack®
Motorola V120e
Nokia Lumia Icon
Sierra Wireless AirCard® 555D
Lancet™ for Android™
Galaxy Tab E
Samsung Galaxy Legend™
HTC Merge®
Samsung Convoy® 4
LG K8 V
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
Samsung Gleam®
Apple® iPad Pro® (12.9-inch)
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Galaxy Tab E (8.0)
Samsung Galaxy Tab® 4 (10.1)
Motorola moto z2 play
LG G6™
Nokia 6215i
Casio G'zOne Brigade®
Casio G'zOne Rock™
Casio G'zOne Ravine®
Nokia 6015i Prepaid
Samsung Galaxy Camera®
Ellipsis® Kids
DROID X2 by MOTOROLA
Verizon Wireless Home Phone T2000
Samsung Illusion™
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Motorola A840
DROID BIONIC by MOTOROLA
Verizon Wireless Adamant™
Verizon Wireless UMW190 Global USB Modem
Kyocera KX444
Samsung Galaxy Note® 10.1 2014 Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4650
Samsung Galaxy Tab® 2 (10.1)
Casio EXILIM
Nokia Lumia 2520
Samsung Fascinate™
Samsung Galaxy Tab® 2 (7.0)
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
GizmoPal® 2 by LG
LG V10™
LG K4™ LTE
GizmoGadget™ by LG
DROID ERIS by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung Galaxy Note® 3
Samsung SCH-i730
LG V
LG Ally™
Samsung Rogue™
Samsung SCH-u340
Samsung Intensity™
Samsung Renown™
HP Spectre x2
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Moto E™ Prepaid
Samsung ATIV SE™
Motorola Barrage™
LG Revere® 3
LG enV® TOUCH
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
BlackBerry® 7250
Motorola RAZR V3m
Samsung SCH-u550
LG VX4700
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Spectrum™ by LG
Pantech PN-210
Verizon Wireless Coupe™
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
Samsung Knack™
Hum+ by Verizon
LG K20™ V
Pantech Crux™
Moto X™ - Designed by You
LG Octane™
Verizon Ellipsis™ 7
LG Fathom®
LG VX9400
Verizon Wireless V740 ExpressCard
Samsung Gem™
Samsung Galaxy S® 6
LG Extravert™ 2
DROID CHARGE by SAMSUNG
Samsung Galaxy S® 6 edge
HTC One M9
HTC Touch Pro™
LG Revere® 2
iPad® Pro
Galaxy J3 Mission Prepaid
Samsung Galaxy J3 Eclipse
DROID TURBO 2 - Designed by You
Samsung Galaxy J3 V
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Samsung Gusto® 2
Samsung Galaxy Tab®
Verizon Wireless U630 PC Card
Samsung SCH-a970
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Verizon Ellipsis™ 8 HD
ZenPad™ Z8
Moto Z Force Droid Edition
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Moto Z Droid Edition
LG VX6100
Apple® iPad®
DROID PRO by MOTOROLA
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Account Sync Settings - HTC Merge®
[Device-Specific Instructions]
Initial Activation and Setup - HTC Merge™
[Device-Specific Instructions]

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android®
[Device-Specific Instructions]
Move Music Files - HTC Merge®
[Device-Specific Instructions]
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]
USB Mass Storage - HTC Merge
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon Website
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Determining Internet Connection Speeds
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Remove Battery - HTC Merge™
[Device-Specific Instructions]
Battery Overview - HTC Merge®
[Device-Specific Instructions]
Insert Battery - HTC Merge™
[Device-Specific Instructions]
Soft Reset - HTC Merge®
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Turn Battery Optimization On / Off - Android® 6.0 and higher (ASUS)
[Device-Specific Instructions]
The battery optimization setting helps conserve battery power on your ASUS device and is turned on by default.
View Battery Status - HTC Merge®
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth Discovery Mode - HTC Merge
[Device-Specific Instructions]
Turn Bluetooth® On / Off - HTC Merge™
[Device-Specific Instructions]

Calendar

Add a Calendar Event - HTC Merge
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Airplane Mode - HTC Merge™
[Device-Specific Instructions]
Announcement 13 - Unauthorized ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Call History - HTC Merge
[Device-Specific Instructions]
Call a Number - HTC Merge™
[Device-Specific Instructions]
DTMF - HTC Merge
[Device-Specific Instructions]
Place a Conference Call - HTC Merge
[Device-Specific Instructions]
Redial - HTC Merge
[Device-Specific Instructions]
Speed Dial - HTC Merge
[Device-Specific Instructions]
Voice Activated Dialing - HTC Merge
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - HTC Merge™
[Device-Specific Instructions]
Share Picture from Gallery - HTC Merge™
[Device-Specific Instructions]
Take and Share a Picture - HTC Merge®
[Device-Specific Instructions]
View Pictures / Videos - HTC Merge™
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Tethered Modem Connection - HTC Merge™
[Device-Specific Instructions]
USB Debugging Mode - HTC Merge®
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Caller ID Image - HTC Merge™
[Device-Specific Instructions]
Access Contacts - HTC Merge
[Device-Specific Instructions]
Add a Contact - HTC Merge
[Device-Specific Instructions]
Contact Display Options - HTC Merge
[Device-Specific Instructions]
Delete a Contact - HTC Merge™
[Device-Specific Instructions]
Edit a Contact - HTC Merge™
[Device-Specific Instructions]
Export Contacts to SD Card - HTC Merge™
[Device-Specific Instructions]
Export Contacts to SIM Card - HTC Merge™
[Device-Specific Instructions]
Import Contacts from SD Card - HTC Merge
[Device-Specific Instructions]
Import Contacts from SIM Card - HTC Merge™
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - HTC Merge®
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn Data On / Off - HTC Merge™
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - HTC Merge
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Check for Water Damage - HTC
[Device-Specific Instructions]
View MAC Address - HTC Merge
[Device-Specific Instructions]
View Phone Info - HTC Merge™
[Device-Specific Instructions]
View Phone Number - HTC Merge™
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Adjust Brightness Settings - HTC Merge™
[Device-Specific Instructions]
Adjust Display Settings - HTC Merge™
[Device-Specific Instructions]
Airplane Mode - HTC Merge™
[Device-Specific Instructions]
DTMF - HTC Merge
[Device-Specific Instructions]
Manage Alerts / Notifications - HTC Merge™
[Device-Specific Instructions]
System Select - HTC Merge
[Device-Specific Instructions]
Touchscreen Settings - HTC Merge
[Device-Specific Instructions]
Turn Screen Rotation On / Off - HTC Merge™
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Gmail Auto Signature - HTC Merge
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Add an Existing Google Account - HTC Merge
[Device-Specific Instructions]
Compose and Send a Gmail Message - HTC Merge
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google Account - HTC Merge
[Device-Specific Instructions]
Delete Email Messages - HTC Merge™
[Device-Specific Instructions]
Delete Gmail™ Messages - HTC Merge™
[Device-Specific Instructions]
Gmail Notifications - HTC Merge
[Device-Specific Instructions]
Gmail™ Sync - HTC Merge®
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync) - HTC Merge
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Gmail™ Account - HTC Merge™
[Device-Specific Instructions]
Remove a Personal (POP / IMAP) Account - HTC Merge™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail Message - HTC Merge
[Device-Specific Instructions]
Reply to an email message - HTC Merge
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - HTC Merge
[Device-Specific Instructions]
View Gmail Messages - HTC Merge
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Turn GPS Location On / Off - HTC Merge™
[Device-Specific Instructions]

Home Screen

Access Notification Panel - HTC Merge™
[Device-Specific Instructions]
Add Folders to Home Screen - HTC Merge
[Device-Specific Instructions]
Add Widgets to Home Screen - HTC Merge
[Device-Specific Instructions]
Add shortcuts to Home Screen - HTC Merge
[Device-Specific Instructions]
Remove items from Home Screen - HTC Merge
[Device-Specific Instructions]
Rename Home Screen Folder - HTC Merge
[Device-Specific Instructions]
View Home Screen Panels - HTC Merge™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot - HTC Merge™
[Device-Specific Instructions]
Mobile Hotspot Settings - HTC Merge™
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - HTC Merge™
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Access Websites - HTC Merge™
[Device-Specific Instructions]
Add a Browser Bookmark - HTC Merge
[Device-Specific Instructions]
Allow / Block Browser Cookies - HTC Merge™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your HTC Merge ADR6325, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - HTC Merge®
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - HTC Merge
[Device-Specific Instructions]
Edit a Browser Bookmark - HTC Merge
[Device-Specific Instructions]
Launch a Browser Bookmark - HTC Merge
[Device-Specific Instructions]
Save Pictures from Browser - HTC Merge™
[Device-Specific Instructions]
Turn Data On / Off - HTC Merge™
[Device-Specific Instructions]
Turn JavaScript On / Off - HTC Merge™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - HTC Merge
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
International Keyboard - HTC Merge
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - HTC Merge
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Off Screen Lock - HTC Merge
[Device-Specific Instructions]
Turn SIM PIN On / Off - HTC Merge™
[Device-Specific Instructions]
Unlock the Device - HTC Merge
[Device-Specific Instructions]
Modify SIM PIN - HTC Merge™
[Device-Specific Instructions]
Set Up Screen Lock - HTC Merge
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - HTC Merge
[Device-Specific Instructions]
Export Contacts to SD Card - HTC Merge™
[Device-Specific Instructions]
Format SD Card - HTC Merge™
[Device-Specific Instructions]
Import Contacts from SD Card - HTC Merge
[Device-Specific Instructions]
Insert the Memory Card - HTC Merge
[Device-Specific Instructions]
Remove SD Card - HTC Merge™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
FM Radio - HTC Merge
[Device-Specific Instructions]
Create Music Playlist - HTC Merge™
[Device-Specific Instructions]
Delete a Music Playlist - HTC Merge™
[Device-Specific Instructions]
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]
Play Music files - HTC Merge
[Device-Specific Instructions]
Rename a Music Playlist - HTC Merge™
[Device-Specific Instructions]

Navigating & Multitasking

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered On) - HTC Merge®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - HTC Merge®
[Device-Specific Instructions]
View Software Version - HTC Merge
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Turn SIM PIN On / Off - HTC Merge™
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - HTC Merge
[Device-Specific Instructions]
Export Contacts to SIM Card - HTC Merge™
[Device-Specific Instructions]
Import Contacts from SIM Card - HTC Merge™
[Device-Specific Instructions]
Insert the SIM Card - HTC Merge
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Modify SIM PIN - HTC Merge™
[Device-Specific Instructions]
Remove SIM Card - HTC Merge™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - HTC Merge
[Device-Specific Instructions]
View the SIM Card Number - HTC Merge
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Manage Alerts / Notifications - HTC Merge™
[Device-Specific Instructions]
Set Ringtones - HTC Merge
[Device-Specific Instructions]
Speakerphone - HTC Merge
[Device-Specific Instructions]
Vibrate Mode - HTC Merge
[Device-Specific Instructions]
Volume Controls - HTC Merge™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Auto Receive Messages - HTC Merge
[Device-Specific Instructions]
Create and Send a Text Message - HTC Merge
[Device-Specific Instructions]
Delete Messages - HTC Merge™
[Device-Specific Instructions]
Message Options - HTC Merge
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]
View Text Messages - HTC Merge
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC Merge
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - HTC Merge
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - HTC Merge™
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC Merge
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - HTC Merge
[Device-Specific Instructions]
Network Mode Settings - HTC Merge™
[Device-Specific Instructions]
Remove Wi-Fi Connection - HTC Merge
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - HTC Merge™
[Device-Specific Instructions]
View Signal Strength - HTC Merge™
[Device-Specific Instructions]

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