HTC One® (M8) - Support Overview

Find device-specific support and online tools for your HTC One (M8).

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for HTC One® (M8)

This online tool will help you identify and resolve problems with your HTC One (M8).

App Issues

Power Up in Safe Mode - The all new HTC One® (M8)

Here's how to boot your HTC One (M8) into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Restart in Safe Mode - The all new HTC One® (M8)

Here's how to restart your HTC One (M8) into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Contacts

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Device ID & Info

View Device ID (ESN / IMEI / MEID) - The all new HTC One® (M8)

Here's how to view the device ID (IMEI) for your HTC One (M8).

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Power Up in Safe Mode - The all new HTC One® (M8)

Here's how to boot your HTC One (M8) into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Restart in Safe Mode - The all new HTC One® (M8)

Here's how to restart your HTC One (M8) into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

International

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device ID (ESN / IMEI / MEID) - The all new HTC One® (M8)

Here's how to view the device ID (IMEI) for your HTC One (M8).

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Operating System & Software

Factory Data Reset (Powered Off) - The all new HTC One® (M8)

Here's how to factory / hard reset your The all new HTC One (M8) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - The all new HTC One® (M8)

Here's how to factory / hard reset your The all new HTC One (M8) if the screen freezes or call, app, audio or sync issues occur.

Software Issues

Factory Data Reset (Powered Off) - The all new HTC One® (M8)

Here's how to factory / hard reset your The all new HTC One (M8) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - The all new HTC One® (M8)

Here's how to factory / hard reset your The all new HTC One (M8) if the screen freezes or call, app, audio or sync issues occur.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55