Android™ Support

Explore more ways to enjoy your mobile life with Android operating system (OS). Each new Android OS version provides more useful features, options and ways to keep you connected and current. Android's smart, intuitive design and exclusive features have helped it become the world's most popular mobile platform.
Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Google Pixel
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Google Pixel XL
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
2018 Camry by Toyota
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

Alaska Service

Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.

Changing Minutes, Text & Data

Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Can I Change from 3G to 4G plan?
[Community]
I'm planning on upgrading to an iPhone 6 from a 4, so I have to change my prepaid plan from 3G to 4G. Is it possible to do so without changing my phone number?
Can I Get Unlimited Data For Just One Phone On My Plan?
[Community]
We have three phones on our account.  One user causes our data usage to go over regularly.  Can we get unlimited data for just that one phone?
Can I Port My Existing Postpaid Number To An Existing Prepaid Account?
[Community]
Can I port my existing postpaid # to an existing prepaid account (I would then close my postpaid account).
Can I add anyone to my Verizon Business Plan?
[Community]
Hello, My LLC has two members, my partner and I. We have a small e-commerce business and want to open Verizon Business Plan with two lines for each of us. I was wondering if I was able to add other people, such as my dad or wife. They are not members or employees of the LLC but they would sometimes...
Can I add data to my current plan?
[Community]
If I keep my currrent plan can I add data and how much is it...maybe to go to shared unlimited data
Can I add minutes to my plan?
[Community]
can I add minutes to my plan
Can I change my current plan to a prepaid plan and use an iPhone?
[Community]
Can I change my current plan to a prepaid plan using my I phone?        
Can I change my plan?
[Community]
I noticed a sign in a verizon store that had a new monthly plan for $40 a month (the same as I already have). I would like to change my plan from $45 a month to $40 a month with unlimited text and phone calls with 4 gigs of data with no contract.  Is this possible?
Can I increase my data plan then decrease it again?
[Community]
Can I increase my data plan for a few months and then lower it again?
Can I keep my contract number when switching to a prepaid plan?
[Community]
Hi,I am on a family plan with my dad, brother, etc.  Long story short, I want to go to my own plan once my contract is up, and I want it to be prepaid.  I'll be saving money, and I tend to keep a phone for 3-4 years, so I'm prepared to pay the full upgrade price when I need to.  My question...
Can I move my contract number to a prepaid line?
[Community]
i have 31 days left on my contract phone plan. I had a smartphone and it died so i bought a cheap phone  several months ago ive been using to get buy until my contract ends. it will cost me 130 dollars to cancel my phone 31 days early so i am waiting until then to cancel the contract. I bought a...
Can I port my number from Post Pay to Prepaid?
[Community]
Current contract with Verizon with two iPhones. Ends 4.24.17.  We plan to switch to LG Revere 3's with pre-paid $30 plans.  A. can we keep both our phone numbers?  B.  What is the best way to do this?
Can I return to postpaid from prepaid?
[Community]
Can I return to postpaid if I find the prepaid coverage area lacking?
Can I sign up for two different International plans?
[Community]
i'm given the choice of either $10 a day for unlimited use, which would amount to $110 for my trip, or the $40 for a month with a 100 mb limit on data. If I exhaust the 100 mb limit on the monthly plan, can i then sign up for the $10 a day plan, or am I obligated to stay with the monthly plan and pay...
Can I switch from a family plan to a prepaid plan?
[Community]
can i go from my 2 line family plan to 2 prepaid plans? hassle free?whats all involved in doing something like that?
Can I switch to Prepaid after my contract expires?
[Community]
Can I switch from a VZW 2 year contract (expires 7/13/2017) to a VZW prepaid plan? Anyone have experience with this?
Can I switch to Verizon prepaid and keep my number?
[Community]
I've recently switched jobs and it's getting increasingly difficult to pay my cellphone bil. Can I switch to Verizon prepaid and keep my number?
Can I temporarily increase my data?
[Community]
Hi- I'm going on vacation to a spot that doesn't have wifi.  Is there a way to do a temporary increase in my data plan, and then go back to the original plan?
Can I turn a family plan into two single line plans?
[Community]
My main line is out of contract but my second line pays monthly for the phone. Is it possible to get my second line on their own plan? I don't want to pay for a phone I'm not using.
Can I upgrade to unlimited data for 1 month then drop back down?
[Community]
Can I upgrade to unlimited data for 1 month then drop back down?
Do I have to pay for another plan when switching devices?
[Community]
I just renewed my 75 dollar, 10 gb prepaid plan on my samsing j3 6, and I want to switch to an iPhone 6 plus, but I will have to switch to a 60 dollar, 10 gb prepaid plan on the iPhone. am I paying for that plan too, it will the plan just be moved, because I just renewed a few days ago and I'm short on...
Do I need to change my plan to get service in Alaska?
[Community]
what service upgrades, if any, are need for service while visiting in alaska
How can I stop my plan temporarily?
[Community]
I am overseas for 2 month and may stay up to 6 months. How can I stop my plan for this period?Thank you
How can I switch from Prepaid to a traditional plan?
[Community]
I have been with Verizon Prepaid for almost a year. Several months ago I was told by a rep that a lot of times Verizon will ask prepaid customers if they would like to go witha traditional plan instead of the prepaid. How do we go about asking for that?? I applied online and Verizon wants an outrageous...
How do I Cancel Data Boost?
[Community]
I was wondering if there was a way to cancel the data boost i added to my account 12 hours ago. I have not used it yet, I still had about 0.40 gb left of data at the time of purchasing. I added the boost before upgrading my monthly plan, but after upgrading my plan I no longer need the boost. I should...
How do I add multiple devices to an international plan?
[Community]
How do I add all 4 of my cell phones to my travel plan?
How do I change my data plan effective date?
[Community]
I am trying to change my data plan to be effective today (the first day of my new billing period), but it is only allowing me to choose a future billing period date.  Can you help me?
How do I change my plan?
[Community]
HOW DO I GO ABOUT CHANGING MY PLAN OVER TO THE UNLIMITED PLAN FROM THE XL PLAN AND WHAT ARE THE COSTS TO DO SO?
How do I get a data boost?
[Community]
I just went over my data usage. How do I create a data boost for $15?
How do I get more Data?
[Community]
How do I get more Data?  How do I change from 3 GB to 6 GB plan?
How do I get the employee discount on non-unlimited plans?
[Community]
When I tried to switch today from the old 3GB Medium Plan to the new 4GB Medium Plan, a message said I would receive "0% of my New York State Employee Discount".  I see several threads about the lack of employee discount on the new Unlimited plans, but nothing about the other plans.  Is it correct...
How do I switch from a 2 year contract to a device payment plan?
[Community]
My wife and i have 83 days left on our 2 year contract. Is it possible to upgade our phones now by switching to edge? Where you pay a monthly fee for you new phone or do we have to wait until our 2 year contract has ended? Can't really find any info on doing this.
How do I transfer my iPhone to my own plan?
[Community]
Transfer my iPhone to my own plan from parentsJust got married and movedHusband and I want to start own planAny charge
How do i add a line to my plan without buying a new phone?
[Community]
I just want to know the price to add a line, will it be $20 per month? Will it have to be under a two year contract? None of these answers I can find on the website. Don't want to buy a new phone, we will be using a phone we are going to buy used.
How long does a device need to be on prepaid before switching it to postpaid?
[Community]
I bought a prepaid phone for my contract plan but was told it has to be activated with prepaid first.  How long does it need to be on prepaid before I can switch it to my postpaid line?
How much would I pay for a basic phone on prepaid for full year?
[Community]
I have  a basic flip phone bought several years ago. I had been paying annually for a full year before I needed to pay again. In August 2015 I paid $100 and got a FULL YEAR. However, in August 2016, I could not reach a human to find out how much to pay (and I cannot now either -- the prepaid customer...
How to change from monthly payments to pay-as-you-go?
[Community]
have a $45 dollar monthly charge,do not want,just want to add minutes how do i do that
If I change my prepaid plan before expiration date does it change my expiration date with the new plan?
[Community]
If I change my prepaid plan before expiration date does my  expiration date change with new plan?
Is it possible to add more data to a prepaid plan before the current allowance is used up?
[Community]
My data is nearly used up and I will b eon the road when it is completely used up.  I would like to add more now so that I do not have to pull off the road to login and add more data to my plan.  The website is very poorly designed and of it is possible to do this I can't find where it is. ...
Is there a good time of the billing cycle to change plans?
[Community]
Is there a good time of the billing cycle to change plans?  The last time I changed I had a huge bill.  I am trying to avoid that again.
What Charges Would I Encounter If I Switch To Prepaid?
[Community]
if I change from my current monthly plan were I pay the 20.00 per month line access to a prepaid line, will I still have to pay the 20.00 line access fee?
What are my options when my 2 year contract expires?
[Community]
I am not interested in upgrading phones. I hope to get a lower monthly bill.
What should I do if my number was given to someone else?
[Community]
Hi. I bought a Verizon Samsung prepaid for security reasons while traveling around in the USA. This year while staying again in the USA I learned that Verizon has given away my number to another customer. What can I do?
Why was I not automatically enrolled in the 2gb plan?
[Community]
I just saw that the $45 monthly prepaid plan includes 2gb a month as opposed to the 1gb I have now. Why doesn't verizon automatically up my data or enroll me in this plan?
Will I lose my month to month credit if I change plans?
[Community]
I am currently on a more everything plan. I am currently receiving a $10/month credit for each phone for being on a month to month status. If I change plans to a "new verizon plan" will I lose those credits and if so how much would a smart phone and a basic text phone cost each month in relation to the...
Will adding data impact my contract?
[Community]
So I'm on a contract plan but I only get 1gb a month I want to upgrade to 3gbs but I would have to change to Verizon plan would that end my contract? If not than why would I be charged an extra 170.00 just to change to the plan?

International Services

International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
Are there extra charges when traveling internationally?
[Community]
Hi there, my husband and I are planning a trip soon out of the Country and I know that on a previous trip, they don't have Verizon there and we get a message from Global support about extra charges and buying MB's of Data. Is there a way To plan Better for This trip and up our plan temporarily so we can...
Can I keep my U.S. based prepaid number?
[Community]
I have a prepaid Verizon phone number that I purchased while traveling in the United States. I would like to keep my US-based phone number, however I just wanted at the lowest possible monthly price. What is the lowest possible monthly price?
Can I unlock my prepaid device for use in India?
[Community]
Hello Care, I have purchased a Moto g phone in USA locked on Verizon,I woud like to usein India,Please help me and guide me on the unlocking process and let meknow for any information from the phone.  --thanksAbhishek
Does Verizon charge for calls when roaming on the new 2017 prepaid plans?
[Community]
I've read somewhere that under Verizon's prepaid plans, there is a per-minute charge for phone calls made while roaming, i.e.: when you are on "Extended Network." Is this true? If so, what is the per-minute rate?
Does unlimited data work internationally?
[Community]
Does unlimited data plan work internationally
Is it free to send a text to the UK?
[Community]
I was wondering if text messagine is free to England, UK....Would anyone know ?
Is the $2 international travel pass for Canada available to prepaid plans?
[Community]
I can't find the answer to this question- is the $2 daily international travel pass for Canada able to be added to prepaid plans? If not, what are my options to use my phone for travel in Canada?
Prepaid International Calling FAQs
[FAQs]
The flexible, affordable way to use your prepaid phone to call other countries with no hidden fees.
Where can I find the list of the 230 free to text countries?
[Community]
I have the $40 prepaid plan that includes free international texting to 230 countries.  Is there a list?  I'm specifically checking for Israel.  Is it free sending and receiving?
Why couldn't I access data in Mexico?
[Community]
I just got back from a 1-week trip to Mexico. When I landed I got a text from Verizon stating: Free VZW Message: Welcome to Mexico. Your Talk, Text and Data while in Mexico is included in your Domestic plan. My phone and text was working. But my internet was not. While at the airport, I signed...
Will I be charged more for data if I use my GPS in Canada?
[Community]
Planning a trip to Canada. Will I be charged more for data if navigating
Will I have Prepaid access in Puerto Rico?
[Community]
I will be traveling in Puerto Rico in Jan-Feb 2016. It is a US territory, but I understand my Verizon prepaid plan is not valid there. What are my options for being able to send/receive phone calls and texts and use data? Tha

Managing Your Usage

Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Nationwide 65 Plus Plans
[General Information]
Plan and rate information for the Nationwide 65 Plus Single Line and Two-Line Share Plans for seniors. These plans are no longer available for new activations.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Am I being charged properly for texting on my prepaid plan?
[Community]
My kids are on the unlimited prepaid m2m 250 text plan. I have a regular verizon plan.  It looks like when I text them it is being charged as a m2m text, but when they text me it is being counted towards the 250 other texts.  Is that how the plan works?
Am I eligible for Verizon Fios unlimited streaming?
[Community]
When I opened the Fios app, I got a message saying that qualifying customers can use the app data free. How do I know if I am a qualifying customer? I use Verizon for TV, phone, and internet.
Can I allocate shared data to each user?
[Community]
I have four devices on my account and 12 Gigs of data monthly.  Can I allocate 3 Gigs per phone so if one of my kids goes over their "allocation" they are out of data for the remainder of the month?
Can I assign data amounts to specific devices on my account?
[Community]
Anyone know how to set the family plan up to assign data amounts for specific phones on the account?  The Verizon salesman told me I could set up on app or website but firgot how he said to do it.  Thank you!!
Can I lower my data usage?
[Community]
can I lower my data usage we never use it all
Can I still set data limits with an unlimited plan?
[Community]
I want my kids off the internet but we now have an unlimited plan. I used to do it with family base. Can I still turn off their data through family base?
Can we set a data usage limit on one of our phones?
[Community]
one of our daughters like to run up our data plan. Is there away to set her phone at a certain percentage of allowed data usage and if she runs out then she runs out?
Can you set data usage limits per phone?
[Community]
Can you set an data usage limit per phone?
Do I use data while using a wi-fi device?
[Community]
do I use data while using a wifi device?
Do I use more data when advanced calling is activated?
[Community]
Does my data double when the advanced calling is activated?
Does Snapchat use data?
[Community]
Does snap chat use up any data?!?!?
Does downloading phone photos to a computer use data?
[Community]
Does anyone know whether downloading phone photos to a computer uses a portion of the 500mb's allowed under the Basic Plan?
Does receiving group texts use data?
[Community]
does receiving a group text increase your data usuage?
Does talking on the phone use minutes from both callers?
[Community]
does this affect the minutes of someone else's verizon plan when talking to them.
Does the 10 GB jetpack limit apply on all of my lines?
[Community]
I have the unlimited data plan with 2 lines. 1 line for a jetpack and 1 for a cell phone. Are both line allowed 10 gb of data before throttling? Thanks for help.
Does using VZ Navigator count against your data plan?
[Community]
Does VG Navigator count against data plan?
How can I watch videos without going over my data usage?
[Community]
I am new at using my phone. I have a droid turbo and I was wondering how can people watch full length movies and YouTube videos on their phones and not go over their data usage? Should I try and get a Wi-Fi connection before I watch a movie? I heard that using Wi-Fi connections enable you to use...
How do I check to see how much data I'm using for my security camera?
[Community]
How do I check  on my phone the data usage its costing me to view my camera?
How do I set data limits per line?
[Community]
How do I set data limits per line on my account?
How do I stop the message I get before every call?
[Community]
On the $80/month prepaid unlimited plan, every call begins with a voice announcement of the minutes remaining: "The time available for this call is: Unlimited." How do I turn this announcement off?
How much data will a mobile hotspot use?
[Community]
How much data do you use for a personal hot spot?
How much data would I use listening to Amazon Music for an hour?
[Community]
nd want to listen to music from an on-line source like Amazon Music how much data will I use in an hour
How much would I pay for a basic phone on prepaid for full year?
[Community]
I have  a basic flip phone bought several years ago. I had been paying annually for a full year before I needed to pay again. In August 2015 I paid $100 and got a FULL YEAR. However, in August 2016, I could not reach a human to find out how much to pay (and I cannot now either -- the prepaid customer...
If I text or call someone not using Verizon, do I use minutes or data?
[Community]
If I text or call someone not using Verizon as their cell phone carrier do I use minutes and or data?
If WiFi is turned on while watching TV online, is data being used?
[Community]
Grandchild at home using her ipad to view tv from my dish services.  The wifi is turned on.  Will this use my data up?
Is There A Data Widget For Prepaid Customers?
[Community]
I just went from a post paid account to prepaid and kept the same number and phone since my agreement was up the switch was easy and the data widget worked but 24 hours later it quit working so I was just wondering if there is even a data widget for prepaid customers
Is there a limit to the high speed data on the unlimited plan?
[Community]
I'm just curious if there is a certain limit on high speed data on my unlimited plan? Once I use it would it drop to slow speed?
The new Verizon Plan Unlimited FAQs
[FAQs]
Get unlimited data on America’s best network with Verizon Unlimited. Plan includes HD video streaming and Mobile Hotspot at no charge.
The pre-paid plans allow the purchase of extra data that lasts up to 90 days. Is this used before or after the regular monthly data?
[Community]
The pre-paid plans allow the purchase of extra data that lasts up to 90 days. Is this used before or after the regular monthly data? For example I listen to a lot of pandora radio.  If I wanted to used 3 gigs/month for 3 months would I have to buy the 2 gig/month plan (with auto pay) and buy...
What Does "The System Cannot Find The Required Treatment ID..." Mean?
[Community]
I'm unable to call. When I go to make a call, I get the message "The system cannot find the required treatment ID..." I can receive calls fine and am able to text fine too. This has been going on for a few weeks now. I've restarted my device many times, even took out the battery. I dont understand why...
What Does Data Mean?
[Community]
I know how this sounds but I am new to technology. Does the data just cover internet usage or more?
What constitutes free streaming video?
[Community]
What does the free streaming HD Video mean? Netflix? Youtube? Live television? Amazon Prime? I don't currently have any streaming products on my phones but would really like to get some Television Programs like ABC/CBS/NBC etc... Any help would be greatly appreciated.
What exactly is Data?
[Community]
Compared to texting etc... I found our group info page & I use 5%, & my daughter even less which leaves a whopping 90% for my husband who tells us not to use it @ the end of the month like it's our fault. Pls. Tell me exactly what it is & the many wonderful things it can be used for.
What happens when I run out of data for the month?
[Community]
What happens when i run out of data for the month?  Do I get added more automatically or am I stopped or throttled back?
When can I use my bonus data?
[Community]
Will my bonus data kick in if I use all the data in my plan?
Why do I have 0.00001 GB data usage with mobile data off?
[Community]
I've had my mobile data off for a few days now. However, I noticed my phone is still using data:03.27.20178:02 AM0.0000103.27.20177:29 AM0.0000103.27.20173:58 AM0.0000103.27.20171:14 AM0.00001 Mobile data is definitely off, I'm looking at it now. On the data usage screen, I see Android OS <0.01...
Why is so much data being used on my wife's phone while we're sleeping and she has wi-fi turned on?
[Community]
Why is so much data being used on my wife's phone while we're sleeping and she has wi-fi turned on?
Will I get a notice on my phone when my data is nearly gone?
[Community]
Will I get a notice on my phone when my data is nearly gone?
Will call forwarding cost me additional minutes?
[Community]
I want to start using the call forwarding option on my 2 phones, I just want to make 100% sure that I don't get charged for any  additional minutes while using the option on the unlimited talk plan. I don't like surprises!

Reconnecting Service

How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03
How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03
How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03
How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03

Single Smartphone Limited Time Offers

The new Verizon Plan Single Smartphone 5 GB FAQs
[FAQs]
Get the new Verizon Plan on one smartphone. 5 GB of data, with unlimited talk and text. Add up to 2 tablets or connected devices too. Limited time offer
Single Basic Line Plan FAQs
[FAQs]
Learn more about our Single Basic Line Plan for basic devices.

Suspending Service

Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
Suspend Service FAQs
[FAQs]
Learn how to temporarily suspend your Verizon Wireless service, when your phone is lost or stolen, during military service, or for other reasons, using My Verizon.
How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03
Can I re-activate my device the same day I suspend it?
[Community]
This is probably a stupid question but if I suspend a device for 'Other' reasons, can I make it active again in the same day or so I have to wait a certain period? Also, if I suspend my device does it erase my phone history, apps, setup, etc.?
Can a service suspension be reconnected by calling 611 from the suspended phone?
[Community]
I will be going to basic training soon for the US Army. I want to know: if I suspend service and billing for my phone in order to save money, can I reconnect service to it at any time by calling 611 from the service suspended phone, or must I visit my account online to reconnect service?
How can I stop my plan temporarily?
[Community]
I am overseas for 2 month and may stay up to 6 months. How can I stop my plan for this period?Thank you
How do I suspend a stolen device?
[Community]
How to stop/suspend usage of a stolen phone

Understanding MORE Everything

The MORE Everything Plan FAQs
[FAQs]
The MORE Everything plan is closed to new accounts. The MORE Everything Plan includes shared data, unlimited minutes, messaging and international messaging.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
The MORE Everything® Plan for Small Business FAQs
[FAQs]
Information about The MORE Everything Plan for Small Business, a shared data plan no longer available for new customers.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.

Understanding My Gigs

Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
My Gigs FAQs
[FAQs]
Learn about the My Gigs plan for Alaska and Hawaii residents. It lets you pay for data as you go, instead of having a set monthly allowance.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.

Understanding Nationwide

Nationwide Plans FAQs
[FAQs]
Learn about Nationwide plans from Verizon Wireless, including the Talk & Text plan, Family SharePlan®, 65 Plus Plan and the Friends & Family feature.

Understanding Prepaid

Prepaid Plans and Service FAQs
[FAQs]
Learn about pay as you go service options. Pay in advance for monthly voice, text and data services on your mobile device with no long-term contract.
Prepaid Mobile Broadband FAQs
[FAQs]
Learn about your options for connecting data-only devices to the Verizon Wireless network with no long-term contract.
Customer Agreement
[Important Consumer Information]
Verizon Wireless Customer Agreement.
Prepaid – Terms & Conditions
[Important Consumer Information]
Important information about Verizon Wireless Prepaid Calling Plans.
Can I Change from 3G to 4G plan?
[Community]
I'm planning on upgrading to an iPhone 6 from a 4, so I have to change my prepaid plan from 3G to 4G. Is it possible to do so without changing my phone number?
Can I Use My Own Device On The Verizon Prepaid Plan?
[Community]
Can I use my Moto X Pure Edition on Verizon Prepaid Plan?
Can I activate a Droid Mini on a prepaid account?
[Community]
will droid mini work on verizon  prepaid accounts
Can I activate a Galaxy S7 on a prepaid plan?
[Community]
Can I buy an s7 and use it as a prepaid phone
Can I activate advanced calling on a prepaid account?
[Community]
I've been with Verizon for a little over a month now. I bought a SM-J320VPP (J3-6), and just found out Verizon offers another version of this phone with added features SMJ320VZKA (J3V). It has larger internal storage, wifi calling, etc.My question is, if I were to buy this phone at the retail price, would...
Can I block a number that is harassing me on a prepaid plan?
[Community]
Is there no possible way to keep this person from texting my pre-paid verizon phone? Or do I need to just change my number?
Can I have a My Verizon account with a prepaid plan?
[Community]
If you have a prepaid plan can you not have a Verizon Account? I've tried to register but it just tells me my account is locked. I've called to unlock it but it just stays locked.
Can I make myself an account owner on a prepaid plan?
[Community]
I am on a Verizon Pre paid account for my iPhone and I am listed as an account member. I was wondering how I could switch myself to Account Owner since I am the one who made the account and pays for it. Please and Thanks
Can I miss a month of payments on a prepay plan?
[Community]
I am going on an extended vacation. I won't be using my phone for almost a month. Can I just skip a month payment on the Verizon Prepay Plan, then pick up (buy data) for the following month when I return from vacation? It would be nice and would save some money - especially since Verizon is raising...
Can I put a jetpack 4620l on a prepaid plan?
[Community]
I plan on only using the device when I am on vacation.  I read some place that not all jetpack devices work on prepaid plans.  i also read that if there is a long time between uses the SIM card needs to be replaced.  Is this the wrong device for what I want to use it for?  If so, what...
Can I still use pay as you go plan on a smartphone prepaid plan?
[Community]
can i still use pay as you go plan on a smartphone prepaid plan?
Can I switch a phone from postpaid to prepaid?
[Community]
Taylor27 asked Verizon Wireless: Q: Can I switch a phone from postpaid to prepaid? A: Taylor27, that's a great question. The answer is yes. You may switch form post paid to prepaid. However, please be advised that if you are still in contract, you will be billed an Early Termination Fee.
Can I switch back to prepaid when I return from traveling?
[Community]
I have prepaid plan.  Have to have post paid plan to get Travel Pass while in Europe.  Can I switch back to prepaid upon return?
Can I switch from a family plan to a prepaid plan?
[Community]
can i go from my 2 line family plan to 2 prepaid plans? hassle free?whats all involved in doing something like that?
Can I transfer my basic phone $15 monthly pre-paid plan to a new Galaxy S7 Edge and add a data plan?
[Community]
Can I transfer my basic phone $15 monthly pre-paid plan (with $445 carry-over voice-only minutes balance) to a new Galaxy S7 Edge and added a data plan, that is,without loosing my $455?
Can I transfer phones that are not paid off to the prepaid plan?
[Community]
I have 2 phones on my family plan that are not paid off but I am wanting to switch everyone (4 phones) to a prepaid plan. Is that possible?
Can I transfer refill cards between devices?
[Community]
I have 2 prepaid phones, gusto 3. The one is for me and the other is for my wife.Last week, I  bought 12 refill cards and those were scratched off on both phones, half and half.Now my wife doesn't want to use the feature phone so I want 5 un-used refill card on my wife phone to transfer to my phone.Is...
Can I unlock my prepaid device for use in India?
[Community]
Hello Care, I have purchased a Moto g phone in USA locked on Verizon,I woud like to usein India,Please help me and guide me on the unlocking process and let meknow for any information from the phone.  --thanksAbhishek
Can I use a Samsung Gusto 3 prepaid device with my monthly plan?
[Community]
CAN I USE A GUSTO 3 PRE PAID PHONE WITH MY MONTHLY PLAN
Can I use my prepaid sim card in any verizon phone?
[Community]
Can I use my prepaid sim card in any verizon phone?
Can a Droid RAZR (or any other 4G phone) be used as a prepaid phone?
[Community]
OldFogey53 asked Verizon Wireless: Q: Can a Droid RAZR (or any other 4G phone) be used as a prepaid phone? A: Unfortunately, 4G devices are not compatible with our Pre-Paid plans.
Can an iPhone be used for a pay as you go plan?
[Community]
Can an iPhone 5c purchased from Verizon be used foe a pay as you go plan?
Can prepaid plans have multiple lines?
[Community]
whoooo asked Verizon Wireless: Q: Can prepaid plans have multiple lines? A: Each prepaid phone requires an independent prepaid plan.
Can you use a device payment plan with a prepaid service?
[Community]
Can you use the Edge plan with a prepaid service plan?
CanI keep my number if I do not pay while I am in Europe?
[Community]
Does the prepaid plan require me to pay monthly, even if I am overseas?   I need to have a prepaid plan allow me to keep my telephone number active even if I lag and not pay monthly while I am in Europe.
Does Prepaid Have The Same Coverage As Postpaid?
[Community]
I read in this forum that Prepaid has the same coverage as Postpaid only one using Prepaid must pay roaming fees when out of the Prepaid coverage area. Can someone here confirm - I thought to get a Prepaid account but do not want to miss calls in distant areas. Thanks
Does The Verizon Support And Protect App Work On Prepaid?
[Community]
Does the verizon suport and protect app work with prepaid plans
Does the $45 prepaid plan includes all fees?
[Community]
So, the lowest cost prepaid plan is $45 a month, that is all?  No other fees, surcharges taxes, smartphone access fee?  1 GB data is sufficient for my needs for now and I can always upgrade later, right?  Why then would someone purchase The Verizon Plan for $30 + $20 smartphone access fee...
Does the new $40 prepaid plan include BIS services?
[Community]
I am currently on the $45 prepaid plan which includes BIS services.  Does the new $40 plan also include BIS services?
How can I move my iPad mini 2 to it's own prepaid data plan?
[Community]
As the title states, I'd like to move my iPad mini 2 to it's own prepaid plan. How do I go about doing this?
How do I activate a mobile hotspot on prepaid?
[Community]
how do you hotspot with a prepaid account
How do I add minutes before my renew date?
[Community]
how do I add more minutes before my renew date?
How do I add minutes to my plan?
[Community]
I want to add minutes to my cell phone. Where do I go or what is the phone number?
How do I block a number on my prepaid device?
[Community]
How do i block a number from my prepaid phone?
How do I block numbers on prepaid?
[Community]
How do i block unwanted numbers from getting through on my prepaid android
How do I get a Prepay Smart Phone?
[Community]
Need a Prepay Smart phone without data, don't need internet, only text and talk on phone.
How do i switch to prepay?
[Community]
My contract ended few days ago, how do i switch to prepay? Or is there a need, i saw somewhere mentioning that after the contract is up there isn't a early term cancel fee, does that mean i can just continue like normal and cancel any time with out a giant penalty?
How long do I need to have a prepaid account before I can upgrade?
[Community]
Im looking to upgrade my device but im not sure on how long i have had my prepaid plan. Also not sure if it matters how long I've had my account for. I currently have an iPhone 4 and looking to upgrade to the 5s. Can anyone tell me if i need to call my local verizon store to find this out? Or could i...
How long does a device need to be on prepaid before switching it to postpaid?
[Community]
I bought a prepaid phone for my contract plan but was told it has to be activated with prepaid first.  How long does it need to be on prepaid before I can switch it to my postpaid line?
If I change my prepaid plan before expiration date does it change my expiration date with the new plan?
[Community]
If I change my prepaid plan before expiration date does my  expiration date change with new plan?
If I switch from one prepaid phone to another and keep my number, will my current balance transfer too?
[Community]
I do pay-as-you-go and would like to know if the money I've already paid would remain, or if I'd have to start fresh.
If I upgrade from a feature phone to a smartphone, will my prepaid 1.99/day plan include data ?
[Community]
I currently use a Samsung Gusto U360 phone with the $1.99 per day prepaid plan - if I upgrade to a prepaid Samsung J1 Verizon 'smart' phone, will my plan cover internet access and email capabilities ? Do I need to switch to a monthly plan, or is there a prepaid plan that offers these functions ? Any input...
Is My Hotspot Free Of Charge?
[Community]
The web site says that one's phone can be used as a mobile hotspot with the smartphone $45/mo prepaid plan, unlimited talk and 2gb data. Is the hot spot use free of charge?
Is NFL Mobile available with pre-paid plan?
[Community]
I was thinking of switching to a pre-paid plan.  Does anyone know if NFL Mobile specifically NFL Redzone is an optional I can add to a pre-paid plan and if so how much is the option.
Is Verizon Cloud available on prepaid plans?
[Community]
Is the Verizon Cloud available with prepaid plans?
Is the LG G4 Verizon Prepaid compatibile?
[Community]
I am looking to upgrade my phone, I use Verizon Prepaid and am trying to find out whether or not an LG G4 would be compatible with Verizon Prepaid. Thanks in advance.
Is there a line access fee for prepaid plans?
[Community]
I know there is A $20 line access fee for a Verizon plan, but does that same fee apply to prepaid plans?
Is there a talk only plan in prepaid, if so how much is it?
[Community]
I want to reactivate my old prepaid Moto G and use it for work . I need it only for conversation, no games , no research...is there suck a plan. Or, what is the cheapest monthly unlimited talk plan out there... Thanks
What Charges Would I Encounter If I Switch To Prepaid?
[Community]
if I change from my current monthly plan were I pay the 20.00 per month line access to a prepaid line, will I still have to pay the 20.00 line access fee?
What happens after my plan ends?
[Community]
What happens after the data included in my prepaid plan is over? Can I continue navigating at low speed? Do I have to pay for that?
What is included in the unlimited talk and text prepaid plan?
[Community]
I want to try Verizon for a month or two using the 'prepaid' and a hand me down phone to check their coverage.  Does the 'Unlimited Talk & Text' only apply to calls or text to other Verizon numbers?  In other words if I call my landline number or say an AT&T number from my Verizon prepaid...
What is my account number?
[Community]
How do I find out my account number?
What is the cheapest plan for a Senior Citizen?
[Community]
A Senior Citizen with a flip phone and one line - what is the cheapest plan available?
Why can't I call or text?
[Community]
Changed android phones an hour ago, and I'm unable to make calls or text with my new phone, this is a prepaid plan btw.
Why is Daily Usage Fee being charged twice on bill?
[Community]
I'm on the 1.99 a day prepaid plan. I've had several times now when I receive a call, call them back and then maybe make another call, WITHIN THE SAME DAY, and get charged the 1.99 fee twice. I'm talking within 6-7 hours of each other. Why is this happening?
Will I have to make a payment to start a new prepaid plan?
[Community]
I have the 45$ prepaid plan that's unlimited text and calling with 500mb of internet I want to change it to the 45$ prepaid plan with unlimited text and calling with 1GB of internet. But I get this Please Read: If you change plans before your plan renewal date, you must make a payment to start your new...
Will a prepaid SIM card work on a post paid device?
[Community]
I am getting a verizon phone that does not have a sim card. But I do have one from an older prepaid phone. Will it work on a non prepaid plan?Numbers on card; Personal Information removed as required by the Verizon Wireless Terms of Service Message was edited by Verizon Moderator
Will people get a message if my phone is out of minutes?
[Community]
If someone sends me a text before I load more time to my prepaid account will they get a message showing that I was unable to receive their text?  Will I get it once I load more time to my account?
prepaid iphone4
[Community]
I got my daughter a iPhone4 for xmas.  I started her with $60 unlimited prepaid plan.  I see there is a plan for $35 which has 500 mins and unlimited text pic and data can I use this plan for the iPhone 4?  she didn't even use no where near 500 mins this month

Understanding Single Line Plans

$60 1 GB and $75 2 GB Smartphone Single Line Plan FAQs
[FAQs]
Learn more about single line plans from Verizon Wireless. Get unlimited voice and text, and you choose the amount of data you need.
Single Connected Home Plans FAQs
[FAQs]
Learn more about our new Single Connected Home Plans to connect your home router to the 4G LTE Verizon Wireless network.
Single Device Plan 1 GB
[FAQs]
Verizon's Single Device Plan powers your tablet, hotspot, or connected device with 1 GB of data on America's best network for as low as $10/mo with Auto Pay.

Understanding the new Verizon Plan

The new Verizon Plan FAQs
[FAQs]
More value with 30% more sharable data, Carryover unused data to the next month, avoid overages with Safety Mode and add data when you need it with Data Boost.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.
Are there any plans between 8 & 16gb?
[Community]
We have 3 iPhones, and really don't use that much data.  6 days left on the month, and we have 17-18gb left to go on a 16gb plan.  (includes rollover from last month)
Can I call Canada with the Verizon XL Plan?
[Community]
I have 3 phones on the THE NEW VERIZON PLAN XL 16GB plan.  Do ALL of the phones have unlimited calling to/from North America included??? THANKS
Can I have different plans for different lines on my account?
[Community]
Can I have different plans for different lines on my account?
Can I keep my old device if I still owe money on it?
[Community]
I had a charging issue with my previous phone that was covered with insurance. Verizon sent me a new phone and I would still like to keep my old phone. How can I do this if I still owe on my old phone?
Do jetpacks have the same restriction as mobile hotspots?
[Community]
Trying to clarify something that I haven't been sure about. 1) I have an Unlimited plan.2) I understand that tethering my phone to my computer (mobile hotspot) that I have 10 gigs of LTE usage.3) I have a Jetpack on my unlimited plan.4) I'm trying to determine if that Jetpack is limited to 10gigs...
How do I switch from a 2 year contract to a device payment plan?
[Community]
My wife and i have 83 days left on our 2 year contract. Is it possible to upgade our phones now by switching to edge? Where you pay a monthly fee for you new phone or do we have to wait until our 2 year contract has ended? Can't really find any info on doing this.
Is a hot spot included in the unlimited plan?
[Community]
Is Hot Spot included in the unlimited data plan
Is there a limit to the high speed data on the unlimited plan?
[Community]
I'm just curious if there is a certain limit on high speed data on my unlimited plan? Once I use it would it drop to slow speed?
The new Verizon Plan Unlimited FAQs
[FAQs]
Get unlimited data on America’s best network with Verizon Unlimited. Plan includes HD video streaming and Mobile Hotspot at no charge.
What does the unlimited plan include?
[Community]
I am thinking of switching to an unlimited plan for my entire family. We have  6 lines. Previously I was told we would not be able to receive any discounts for unlimited. Is this still true? Will the $100 for data cover my entire family?
What happens when I use more than 10 gbs?
[Community]
As i understand the agreement if i use more then 10 gb's of high speed Internet service verizon automatically drops me down to 600 kbps on 3g service.  My question is if about a third of my 3g Internet is below that threshold what does mean concerning both my service and my contract
Will my unlimited data plan work in Mexico?
[Community]
Does anyone know if verizonwireless data work in Mexico City, Mexico with the new unlimited data plan?
With the unlimited data plan, is there an additional charge for a hotspot?
[Community]
if i have unlimited data and want to use hot spot for family member while on vacation, will there be extra charges?

Understanding The Verizon Plan

The Verizon Plan FAQs
[FAQs]
The Verizon Plan is no longer available for new activations. You can switch to the new Verizon Plan in My Verizon.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.

Understanding Wireless Internet Plans

Data Only Plan FAQs
[FAQs]
Get Support for your data-only plan that connects your tablet, mobile hotspot and other data-only devices to the Verizon Wireless network.

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