Android™ Support

Explore more ways to enjoy your mobile life with Android operating system (OS). Each new Android OS version provides more useful features, options and ways to keep you connected and current. Android's smart, intuitive design and exclusive features have helped it become the world's most popular mobile platform.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Alaska Service

Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.

Changing Minutes, Text & Data

Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Understand and Change Your Plan FAQs
[FAQs]
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
How to Change Your Calling Plan
[Video]
Watch this video to see how easy it is to change your calling plan with My Verizon.
Length: 1:35
How to Change Your Calling Plan
[Video]
Watch this video to see how easy it is to change your calling plan with My Verizon.
Length: 1:35
How to Change Your Calling Plan
[Video]
Watch this video to see how easy it is to change your calling plan with My Verizon.
Length: 1:35
How to Change Your Calling Plan
[Video]
Watch this video to see how easy it is to change your calling plan with My Verizon.
Length: 1:35
How to Change Your Calling Plan
[Video]
Watch this video to see how easy it is to change your calling plan with My Verizon.
Length: 1:35
How to Change Your Calling Plan
[Video]
Watch this video to see how easy it is to change your calling plan with My Verizon.
Length: 1:35
How to Change Your Calling Plan
[Video]
Watch this video to see how easy it is to change your calling plan with My Verizon.
Length: 1:35
Are There Still Discounts On New Phones With 2 Year Contracts?
[Community]
Do u still offer discounts on phones with a 2 year contract?
Can I Change from 3G to 4G plan?
[Community]
I'm planning on upgrading to an iPhone 6 from a 4, so I have to change my prepaid plan from 3G to 4G. Is it possible to do so without changing my phone number?
Can I Port My Existing Postpaid Number To An Existing Prepaid Account?
[Community]
Can I port my existing postpaid # to an existing prepaid account (I would then close my postpaid account).
Can I combine two accounts?
[Community]
my wife has an iPad with a separate Verizon account. Can I add her account to my family plan?thanks,Dave
Can I increase my data plan then decrease it again?
[Community]
Can I increase my data plan for a few months and then lower it again?
Can I keep my contract number when switching to a prepaid plan?
[Community]
Hi,I am on a family plan with my dad, brother, etc.  Long story short, I want to go to my own plan once my contract is up, and I want it to be prepaid.  I'll be saving money, and I tend to keep a phone for 3-4 years, so I'm prepared to pay the full upgrade price when I need to.  My question...
Can I move my contract number to a prepaid line?
[Community]
i have 31 days left on my contract phone plan. I had a smartphone and it died so i bought a cheap phone  several months ago ive been using to get buy until my contract ends. it will cost me 130 dollars to cancel my phone 31 days early so i am waiting until then to cancel the contract. I bought a...
Can I port my number from Post Pay to Prepaid?
[Community]
Current contract with Verizon with two iPhones. Ends 4.24.17.  We plan to switch to LG Revere 3's with pre-paid $30 plans.  A. can we keep both our phone numbers?  B.  What is the best way to do this?
Can I put a tablet on a line that currently has a phone on it?
[Community]
I currently have 3 lines, all with phones. my daughter has gone to a different carrier so now I have a line that I cannot disconnect until 2018. So can I get a tablet to associate with that number?
Can I return to postpaid from prepaid?
[Community]
Can I return to postpaid if I find the prepaid coverage area lacking?
Can I send a data gift to myself?
[Community]
Can I send a data gift to myself?
Can I switch from a family plan to a prepaid plan?
[Community]
can i go from my 2 line family plan to 2 prepaid plans? hassle free?whats all involved in doing something like that?
Can I switch from a smart phone to a basic phone?
[Community]
I can upgrade my smartphone on 4/17. When can I switch to a basic phone?
Can I switch to Prepaid after my contract expires?
[Community]
Can I switch from a VZW 2 year contract (expires 7/13/2017) to a VZW prepaid plan? Anyone have experience with this?
Can I switch to Verizon prepaid and keep my number?
[Community]
I've recently switched jobs and it's getting increasingly difficult to pay my cellphone bil. Can I switch to Verizon prepaid and keep my number?
Can I switch to my own plan if the account I am currently on is behind on payments?
[Community]
So I'm on someone else's account and they completely stopped paying the bill but I still pay my portion so they told me to suspend there's which I did and they still haven't paid no portion of there bill yet and they owe like 3 months worth already. I don't want them turning my phone off. So is there...
Can I turn a family plan into two single line plans?
[Community]
My main line is out of contract but my second line pays monthly for the phone. Is it possible to get my second line on their own plan? I don't want to pay for a phone I'm not using.
Can you sign up for different International Plans on different devices?
[Community]
Can you sign up for different International Plans on different devices.
How do I move my child's phone to her own account?
[Community]
Hi!My child is over 20 now. She has been on our family plan. She currently has a phone she pays the monthly note on. How do I set her up with her own account and move that monthly charge with it?
How do I move my son on to his own plan?
[Community]
I want him to learn the responsibility of paying for his own phone.
How long does a device need to be on prepaid before switching it to postpaid?
[Community]
I bought a prepaid phone for my contract plan but was told it has to be activated with prepaid first.  How long does it need to be on prepaid before I can switch it to my postpaid line?
How much would I pay for a basic phone on prepaid for full year?
[Community]
I have  a basic flip phone bought several years ago. I had been paying annually for a full year before I needed to pay again. In August 2015 I paid $100 and got a FULL YEAR. However, in August 2016, I could not reach a human to find out how much to pay (and I cannot now either -- the prepaid customer...
How to change from monthly payments to pay-as-you-go?
[Community]
have a $45 dollar monthly charge,do not want,just want to add minutes how do i do that
Is it possible to add more data to a prepaid plan before the current allowance is used up?
[Community]
My data is nearly used up and I will b eon the road when it is completely used up.  I would like to add more now so that I do not have to pull off the road to login and add more data to my plan.  The website is very poorly designed and of it is possible to do this I can't find where it is. ...
What Charges Would I Encounter If I Switch To Prepaid?
[Community]
if I change from my current monthly plan were I pay the 20.00 per month line access to a prepaid line, will I still have to pay the 20.00 line access fee?
What Is The Cost For The New Verizon Plan?
[Community]
What would the cost be for the 12 GB plan (+2 gb /line) with 4 galaxy phones under contract.  I'm looking for monthly line access fee and account access fee.
What happens when I make my last payment?
[Community]
I have made 18 of the 24 payments on my phone through the device payment agreement.  What happens after I make the 24th payment?  Does that charge completely drop off my bill?  Would there be any other fees that pop up at that time?
What plan should I add to use my device in Spain?
[Community]
What is best plan to use phone in Spain?
Why didn't my line access fee drop after my contract was over?
[Community]
My device is currently on month to month- I finished my two year contract a couple of months ago. I am still being charged for the $40 line access fee although I know it is to be dropped to $20. Who do I reach out to to rectify this issue?
Why was I not automatically enrolled in the 2gb plan?
[Community]
I just saw that the $45 monthly prepaid plan includes 2gb a month as opposed to the 1gb I have now. Why doesn't verizon automatically up my data or enroll me in this plan?
Will I lose bonus data if I reduce my plan?
[Community]
I currently have the 12GB plan with 4 bonus gigs if i drop my plan.down will I still retain the 4 bonus gigs?
Will My Data Be Slowed Down With on the Unlimited Plan?
[Community]
Does the data slow down with this new unlimited data plan? I haven't had hardly any speed at all today, after 23 gb used with 12 days left in my cycle.
Will adding data impact my contract?
[Community]
So I'm on a contract plan but I only get 1gb a month I want to upgrade to 3gbs but I would have to change to Verizon plan would that end my contract? If not than why would I be charged an extra 170.00 just to change to the plan?
Will my 2-year contract be renewed automatically?
[Community]
I signed into a 2-year contract that will be ending in the next few months. I've heard in the past that after the 2-year contract expires, it was then moved to a month-to-month plan that you could cancel from there, but I wasn't sure if that's changed recently or not. I haven't decided if I will stick...
Will my access fee on the unlimited plan change when my contracts end?
[Community]
I switched to the unlimited plan.  Because I am under contract until May, I am being charge $40 per month for two lines.  What happens in May?  Will the charge go down to $20 per line?  What if I get new phones...will there be new contracts and still a $40 charge per line?  Am...
Will my contract be extended if I switch to the New Verizon Plan?
[Community]
Will my contract be extended two years if i switch to "the new plan"?
Would I Lose My Autopay Discount If I Sign Up For Travelpass?
[Community]
This mIght be stupid question, but I'll ask it anyway.  Right now I have one line with the new unlimited data plan with the autopay discount for a total money bill of $80/month. I was in the process of signing up for Travelpass online and it seemed that I would lose the autopay discount. The site...
Would I be able to keep my plan if I got a new device?
[Community]
I am wondering if I get a new phone and choose the pay monthly on my bill for the phone if I'd be able to keep my current plan. It is the more everything 10G plan. Thanks in advance.

International Services

International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Travel FAQs
[FAQs]
Learn about using your device outside the US, international rates and how to add an international plan.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
Are there extra charges when traveling internationally?
[Community]
Hi there, my husband and I are planning a trip soon out of the Country and I know that on a previous trip, they don't have Verizon there and we get a message from Global support about extra charges and buying MB's of Data. Is there a way To plan Better for This trip and up our plan temporarily so we can...
Can I Make Calls While Using Wi-Fi On A Cruise Ship?
[Community]
While on a cruise in Eastern Carib, with ship Wifi, can i make a call using ship Wifi?
Can I Make Local Calls While Using the $10 Travel Plan?
[Community]
When overseas and I make a call to a local phone number in the country that I am in, is there additional charges above the $10?  also if a local phone makes a call to my phone are they charged long distance charges? thanks!
Can I select my carrier when roaming in Canada?
[Community]
Hi: I got the new VzW Unlimited Data Plan with my iPhone. I came from AT&T.  When in Canada, what do I do with my roaming setting.  Can I let it go to Rogers Wireless (in my case) when I cross the border?  I know that the first 500MB are without charge.  What happens after that?...
Can I unlock my prepaid device for use in India?
[Community]
Hello Care, I have purchased a Moto g phone in USA locked on Verizon,I woud like to usein India,Please help me and guide me on the unlocking process and let meknow for any information from the phone.  --thanksAbhishek
Does the $40, 100 min. international plan include roaming?
[Community]
does the 100 min. international plan include roaming?
How can I call or text another device while I am on a cruise?
[Community]
I will be on an Alaska Cruise in a few weeks.  When I am AT SEA (not when I am in port) what do I need to do or have added to my account in order for my cell phone to call or text another phone on the ship, or to have voice and data for contacting people back home?
How does the $10 international plan work in Mexico?
[Community]
I'm traveling to Mexico in a couple weeks, what is the $10 plan? And am I better off just turning my cellular data off and using my iPad in free wifi areas? Thanks!
How much will it cost to call England?
[Community]
to England from U.S. and from England to U.S.
Is the $2 international travel pass for Canada available to prepaid plans?
[Community]
I can't find the answer to this question- is the $2 daily international travel pass for Canada able to be added to prepaid plans? If not, what are my options to use my phone for travel in Canada?
Prepaid International Calling FAQs
[FAQs]
The flexible, affordable way to use your prepaid phone to call other countries with no hidden fees.
Why can't I use my LG Vista in Canada?
[Community]
Why can't I use my LG Vista in Canada?  I thought I was using it there just last October.
Will I be able to use my AC791L hotspot internationally?
[Community]
If I already have an AC791l Jetpack hotspot activated on my unlimited plan, will the hotspot automatically be able to jump on to the LTE networks in Korea and Japan and if so, will I be charged extra for its use in those countries? The device is marketed as a "global device" and advertises as working...
Will I have Prepaid access in Puerto Rico?
[Community]
I will be traveling in Puerto Rico in Jan-Feb 2016. It is a US territory, but I understand my Verizon prepaid plan is not valid there. What are my options for being able to send/receive phone calls and texts and use data? Tha

Managing Your Usage

Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Tools for Monitoring Usage
[General Information]
Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Nationwide 65 Plus Plans
[General Information]
Plan and rate information for the Nationwide 65 Plus Single Line and Two-Line Share Plans for seniors. These plans are no longer available for new activations.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Preferred Roaming List (PRL) FAQs
[FAQs]
Learn how to update your mobile phone to make sure you have the best possible service with us.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Domestic Roaming FAQs
[FAQs]
Learn the basics about roaming while in the United States.
Am I being charged properly for texting on my prepaid plan?
[Community]
My kids are on the unlimited prepaid m2m 250 text plan. I have a regular verizon plan.  It looks like when I text them it is being charged as a m2m text, but when they text me it is being counted towards the 250 other texts.  Is that how the plan works?
Am I eligible for Verizon Fios unlimited streaming?
[Community]
When I opened the Fios app, I got a message saying that qualifying customers can use the app data free. How do I know if I am a qualifying customer? I use Verizon for TV, phone, and internet.
Are apps using my data?
[Community]
Is Pandora using data ?
Can I Limit Data usage on one line in a shared plan?
[Community]
How can I limit the Data usage on one line in my family plan. Want to limit the line to 6 GB per month.
Can I Use My Phone For My Only Source Of Internet?
[Community]
I am moving to a rural area with limited internet providers and services.  Can I just upgrade my phone data plan, get a hot spot and use Verizon as my internet provider?  I want to stream movies occasionally.
Can I allocate shared data to each user?
[Community]
I have four devices on my account and 12 Gigs of data monthly.  Can I allocate 3 Gigs per phone so if one of my kids goes over their "allocation" they are out of data for the remainder of the month?
Can I send a data gift to myself?
[Community]
Can I send a data gift to myself?
Can I still set data limits with an unlimited plan?
[Community]
I want my kids off the internet but we now have an unlimited plan. I used to do it with family base. Can I still turn off their data through family base?
Can I use a new USB Modem With the New Unlimited Plan?
[Community]
Verizon states that the Unlimited data is for the device that the account/number is attached too, so using a hotspot would limit you to 10GB because it's tethering... But would using a USB modem bypass this restriction? I only ask because internet providers where I live charge up the butt for slower speeds...
Do I Have To Pay $20 A Month If I Don't Use Data?
[Community]
IF I DON'T USE ANY MG OF DATA (I HAVE A FLIP PHONE AND USE ONLY AS A PHONE), MUST I PAY AN ADDL. CHARGE OF $20 PER MONTH ANYWAY?
Do Security Cameras Use A Lot Of Data?
[Community]
By using security cameras, how much data is used, and at what rate is it used up?
Does The Unlimited Plan Get Military Discounts?
[Community]
Two part question here...first with new unlimited plan, no mmore employee discount, what about military or veteran discount? Second, when 1 line on the plan goes over the 22Gb threshold, does verizon throttle data on all lines on the plan or just the line that went over? I have been going circles on the...
Does my available data impact the number of texts I can send?
[Community]
DOES MY DATA AVAILABLE LIMIT THE AMOUNT OF TEXTS I CAN SEND?
Does streaming music from my phone via Bluetooth to my car use data?
[Community]
Like most, my car has bluetooth.  I have music downloaded onto my phone.  When I use bluetooth to stream my music from my phone through the car radio, am I using my data?  It appears I've used more data this month than usual, and a couple of times I was streaming from phone to car. ...
Does streaming video use data?
[Community]
i need help with data being used while streaming video . i thought streaming video didn't use data
Does talking on the phone use minutes from both callers?
[Community]
does this affect the minutes of someone else's verizon plan when talking to them.
Does uploading photos count as data usage?
[Community]
Does uploading photos to google photos count toward data utilization?
Does using a hot spot to connect to a computer use data?
[Community]
does hot spot to connect computer use data
Does watching youtube videos use up data?
[Community]
Does watching utube live video use up data?  I've never used up my data before.
How Do I Know If I'm Close To My Hotspot Limit?
[Community]
I never had to worry about how much data I was using on my hotspot on the grandfathered unlimited data, but now I have the new unlimited and am unable to tell when I am getting close to my 10GB limit of hotspot usage. Is there a separate section that lets me know when I'm getting close to the hotspot...
How can I control data usage?
[Community]
How can I control the data usage?
How can I tell how much data I've used with tethering?
[Community]
Considering there is a 10Gb limit on tethering, is there a way to tell how much data you have used while tethering?
How do I control data usage?
[Community]
Is there a way to control how much data can be used per phone on a family account ? My son is burning up all 7G of data in less than a month.
How do I set up data limits on my kids phones?
[Community]
How do I set up data limits on my kids phones?
How do I stop going over my data limit?
[Community]
Howwww can i stop.my data from going over after a warning just want it to stop before. Oh yeah shared account
How do I stop the message I get before every call?
[Community]
On the $80/month prepaid unlimited plan, every call begins with a voice announcement of the minutes remaining: "The time available for this call is: Unlimited." How do I turn this announcement off?
How much does a data overage cost?
[Community]
How much will it cost me this month if I go a bit over my data limit?
How much would I pay for a basic phone on prepaid for full year?
[Community]
I have  a basic flip phone bought several years ago. I had been paying annually for a full year before I needed to pay again. In August 2015 I paid $100 and got a FULL YEAR. However, in August 2016, I could not reach a human to find out how much to pay (and I cannot now either -- the prepaid customer...
I have Unlimited Talk & Text 2GB. Will this be available while vacationing in Costa Rica?
[Community]
I am traveling to Costa Rica on vacation for 8 days.  Will my Unlimited Talk & Text 2GB plan take care of any texts/ calls that I make within Costa Rica and to the U.S.?
If I switch my phone settings to use 3g for my hotspot, will that count towards my 10gb of 4g lte data?
[Community]
I wanted to ask about the 10gb 4g lte data allowance. If I switch my phone settings to use 3g for my hotspot, will that count towards my 10gb of 4g lte data? I have the new unlimited plan, so I wanted to check. Thanks!
Is There A Data Widget For Prepaid Customers?
[Community]
I just went from a post paid account to prepaid and kept the same number and phone since my agreement was up the switch was easy and the data widget worked but 24 hours later it quit working so I was just wondering if there is even a data widget for prepaid customers
Is There Way To Turn Off Data To Avoid Roaming Charges While Traveling?
[Community]
What are proper settings on IPHONE& to avoid these roaming charges? I was told should use these settings: AIRPLANE MODE= ON, WII=ON,Cellular=Off.. However, when I set Celluar to Off, I go to another page which shows Cellular Data=Off, but Cellular Data Options says roaming. If I click on that, it...
Is the 10GB Hotspot limit per account or per device?
[Community]
We have four devices on the new unlimited plan and are considering dropping our home internet service. Is the 10GB limit on hotspot usage (before dropping to 3G speed) per device or per account? I know the 22GB threshold is per device, but can't seem to find info on the hotspot usage. Thanks!
Is there a way to limit the data on each of my devices?
[Community]
is there a way to limit the data on each phone I have
The new Verizon Plan Unlimited FAQs
[FAQs]
Get unlimited data on America’s best network with Verizon Unlimited. Includes HD video streaming and Mobile Hotspot at no charge.
The pre-paid plans allow the purchase of extra data that lasts up to 90 days. Is this used before or after the regular monthly data?
[Community]
The pre-paid plans allow the purchase of extra data that lasts up to 90 days. Is this used before or after the regular monthly data? For example I listen to a lot of pandora radio.  If I wanted to used 3 gigs/month for 3 months would I have to buy the 2 gig/month plan (with auto pay) and buy...
What Does "The System Cannot Find The Required Treatment ID..." Mean?
[Community]
I'm unable to call. When I go to make a call, I get the message "The system cannot find the required treatment ID..." I can receive calls fine and am able to text fine too. This has been going on for a few weeks now. I've restarted my device many times, even took out the battery. I dont understand why...
Why Are All My Lines Showing Zero Usage?
[Community]
Why are all of my lines showing zero usage in the view usage section? I know that is impossible!!
Why am I seeing data usage when I am sleeping?
[Community]
I am continually puzzled by these little bits of data that are supposedly being used on my iphone 6 at all hours of the night when I am sleeping and my iphone is connected to my wireless.  The usage is routinely showing up at 12 or 24 hour intervals (within a few minutes of each other) or even hourly...
Why aren't my time restrictions working?
[Community]
I recently purchased the family base plan and set up time restrictions on both my children's phones (one is a new samsung galaxy 7 and one is a new iphone). I was able to set up time restrictions through my phone and it says they are in place but neither phone is being restricted during the night hours...
Will it cost extra if someone uses my hotspot?
[Community]
if I have the unlimited data and turn on my hotspot and someone connects to my iphone hotspot is there a charge for that
Will using my GPS internationally use data?
[Community]
Does GPS use while traveling internationally require a data plan? Google Earth?

Reconnecting Service

How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03
How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03
How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03
How to Suspend or Reconnect Service
[Video]
If your Verizon Wireless phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.
Length: 2:03

Single Smartphone Limited Time Offers

The new Verizon Plan Single Smartphone 5 GB FAQs
[FAQs]
Get the new Verizon Plan on one smartphone. 5 GB of data, with unlimited talk and text. Add up to 2 tablets or connected devices too. Limited time offer
The new Verizon Plan Single Smartphone 5 GB FAQs
[FAQs]
Get the new Verizon Plan on one smartphone. 5 GB of data, with unlimited talk and text. Add up to 2 tablets or connected devices too. Limited time offer
Single Basic Line Plan FAQs
[FAQs]
Learn more about our Single Basic Line Plan for basic devices.

Suspending Service

Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
Suspend Service FAQs
[FAQs]
Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Verizon.
How do I suspend a stolen device?
[Community]
How to stop/suspend usage of a stolen phone

Understanding MORE Everything

The MORE Everything Plan FAQs
[FAQs]
Everything you want to know about The MORE Everything Plan, which includes unlimited minutes, messaging and international messaging.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
The MORE Everything® Plan for Small Business FAQs
[FAQs]
Information about The MORE Everything Plan for Small Business, including what it is and how to get it.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.

Understanding My Gigs

Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
My Gigs FAQs
[FAQs]
Learn about the My Gigs plan for Alaska and Hawaii residents. It lets you pay for data as you go, instead of having a set monthly allowance.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.

Understanding Nationwide

Nationwide Plans FAQs
[FAQs]
Learn about Nationwide plans from Verizon Wireless, including the Talk & Text plan, Family SharePlan®, 65 Plus Plan and the Friends & Family feature.

Understanding Prepaid

Prepaid Plans and Service FAQs
[FAQs]
Learn about pay as you go service options. Pay in advance for monthly voice, text and data services on your mobile device with no long-term contract.
Prepaid Mobile Broadband FAQs
[FAQs]
Learn about your options for connecting data-only devices to the Verizon Wireless network with no long-term contract.
Customer Agreement
[Important Consumer Information]
Verizon Wireless Customer Agreement.
Prepaid – Terms & Conditions
[Important Consumer Information]
Important information about Verizon Wireless Prepaid Calling Plans.
Can I Change from 3G to 4G plan?
[Community]
I'm planning on upgrading to an iPhone 6 from a 4, so I have to change my prepaid plan from 3G to 4G. Is it possible to do so without changing my phone number?
Can I Use My Own Device On The Verizon Prepaid Plan?
[Community]
Can I use my Moto X Pure Edition on Verizon Prepaid Plan?
Can I activate a Droid Mini on a prepaid account?
[Community]
will droid mini work on verizon  prepaid accounts
Can I activate a Galaxy S7 on a prepaid plan?
[Community]
Can I buy an s7 and use it as a prepaid phone
Can I activate advanced calling on a prepaid account?
[Community]
I've been with Verizon for a little over a month now. I bought a SM-J320VPP (J3-6), and just found out Verizon offers another version of this phone with added features SMJ320VZKA (J3V). It has larger internal storage, wifi calling, etc.My question is, if I were to buy this phone at the retail price, would...
Can I block a number that is harassing me on a prepaid plan?
[Community]
Is there no possible way to keep this person from texting my pre-paid verizon phone? Or do I need to just change my number?
Can I make myself an account owner on a prepaid plan?
[Community]
I am on a Verizon Pre paid account for my iPhone and I am listed as an account member. I was wondering how I could switch myself to Account Owner since I am the one who made the account and pays for it. Please and Thanks
Can I miss a month of payments on a prepay plan?
[Community]
I am going on an extended vacation. I won't be using my phone for almost a month. Can I just skip a month payment on the Verizon Prepay Plan, then pick up (buy data) for the following month when I return from vacation? It would be nice and would save some money - especially since Verizon is raising...
Can I put a jetpack 4620l on a prepaid plan?
[Community]
I plan on only using the device when I am on vacation.  I read some place that not all jetpack devices work on prepaid plans.  i also read that if there is a long time between uses the SIM card needs to be replaced.  Is this the wrong device for what I want to use it for?  If so, what...
Can I still use pay as you go plan on a smartphone prepaid plan?
[Community]
can i still use pay as you go plan on a smartphone prepaid plan?
Can I switch a phone from postpaid to prepaid?
[Community]
Taylor27 asked Verizon Wireless: Q: Can I switch a phone from postpaid to prepaid? A: Taylor27, that's a great question. The answer is yes. You may switch form post paid to prepaid. However, please be advised that if you are still in contract, you will be billed an Early Termination Fee.
Can I switch back to prepaid when I return from traveling?
[Community]
I have prepaid plan.  Have to have post paid plan to get Travel Pass while in Europe.  Can I switch back to prepaid upon return?
Can I switch from a family plan to a prepaid plan?
[Community]
can i go from my 2 line family plan to 2 prepaid plans? hassle free?whats all involved in doing something like that?
Can I transfer my basic phone $15 monthly pre-paid plan to a new Galaxy S7 Edge and add a data plan?
[Community]
Can I transfer my basic phone $15 monthly pre-paid plan (with $445 carry-over voice-only minutes balance) to a new Galaxy S7 Edge and added a data plan, that is,without loosing my $455?
Can I transfer refill cards between devices?
[Community]
I have 2 prepaid phones, gusto 3. The one is for me and the other is for my wife.Last week, I  bought 12 refill cards and those were scratched off on both phones, half and half.Now my wife doesn't want to use the feature phone so I want 5 un-used refill card on my wife phone to transfer to my phone.Is...
Can I unlock my prepaid device for use in India?
[Community]
Hello Care, I have purchased a Moto g phone in USA locked on Verizon,I woud like to usein India,Please help me and guide me on the unlocking process and let meknow for any information from the phone.  --thanksAbhishek
Can I use a Samsung Gusto 3 prepaid device with my monthly plan?
[Community]
CAN I USE A GUSTO 3 PRE PAID PHONE WITH MY MONTHLY PLAN
Can I use my prepaid sim card in any verizon phone?
[Community]
Can I use my prepaid sim card in any verizon phone?
Can a Droid RAZR (or any other 4G phone) be used as a prepaid phone?
[Community]
OldFogey53 asked Verizon Wireless: Q: Can a Droid RAZR (or any other 4G phone) be used as a prepaid phone? A: Unfortunately, 4G devices are not compatible with our Pre-Paid plans.
Can an iPhone be used for a pay as you go plan?
[Community]
Can an iPhone 5c purchased from Verizon be used foe a pay as you go plan?
Can prepaid plans have multiple lines?
[Community]
whoooo asked Verizon Wireless: Q: Can prepaid plans have multiple lines? A: Each prepaid phone requires an independent prepaid plan.
Can you use a device payment plan with a prepaid service?
[Community]
Can you use the Edge plan with a prepaid service plan?
Does Prepaid Have The Same Coverage As Postpaid?
[Community]
I read in this forum that Prepaid has the same coverage as Postpaid only one using Prepaid must pay roaming fees when out of the Prepaid coverage area. Can someone here confirm - I thought to get a Prepaid account but do not want to miss calls in distant areas. Thanks
Does The Verizon Support And Protect App Work On Prepaid?
[Community]
Does the verizon suport and protect app work with prepaid plans
Does the $45 prepaid plan includes all fees?
[Community]
So, the lowest cost prepaid plan is $45 a month, that is all?  No other fees, surcharges taxes, smartphone access fee?  1 GB data is sufficient for my needs for now and I can always upgrade later, right?  Why then would someone purchase The Verizon Plan for $30 + $20 smartphone access fee...
Does the new $40 prepaid plan include BIS services?
[Community]
I am currently on the $45 prepaid plan which includes BIS services.  Does the new $40 plan also include BIS services?
How can I move my iPad mini 2 to it's own prepaid data plan?
[Community]
As the title states, I'd like to move my iPad mini 2 to it's own prepaid plan. How do I go about doing this?
How do I activate a mobile hotspot on prepaid?
[Community]
how do you hotspot with a prepaid account
How do I add minutes before my renew date?
[Community]
how do I add more minutes before my renew date?
How do I add minutes to my plan?
[Community]
I want to add minutes to my cell phone. Where do I go or what is the phone number?
How do I block a number on my prepaid device?
[Community]
How do i block a number from my prepaid phone?
How do I block numbers on prepaid?
[Community]
How do i block unwanted numbers from getting through on my prepaid android
How do I get a Prepay Smart Phone?
[Community]
Need a Prepay Smart phone without data, don't need internet, only text and talk on phone.
How do i switch to prepay?
[Community]
My contract ended few days ago, how do i switch to prepay? Or is there a need, i saw somewhere mentioning that after the contract is up there isn't a early term cancel fee, does that mean i can just continue like normal and cancel any time with out a giant penalty?
How long do I need to have a prepaid account before I can upgrade?
[Community]
Im looking to upgrade my device but im not sure on how long i have had my prepaid plan. Also not sure if it matters how long I've had my account for. I currently have an iPhone 4 and looking to upgrade to the 5s. Can anyone tell me if i need to call my local verizon store to find this out? Or could i...
How long does a device need to be on prepaid before switching it to postpaid?
[Community]
I bought a prepaid phone for my contract plan but was told it has to be activated with prepaid first.  How long does it need to be on prepaid before I can switch it to my postpaid line?
If I switch from one prepaid phone to another and keep my number, will my current balance transfer too?
[Community]
I do pay-as-you-go and would like to know if the money I've already paid would remain, or if I'd have to start fresh.
Is My Hotspot Free Of Charge?
[Community]
The web site says that one's phone can be used as a mobile hotspot with the smartphone $45/mo prepaid plan, unlimited talk and 2gb data. Is the hot spot use free of charge?
Is NFL Mobile available with pre-paid plan?
[Community]
I was thinking of switching to a pre-paid plan.  Does anyone know if NFL Mobile specifically NFL Redzone is an optional I can add to a pre-paid plan and if so how much is the option.
Is Verizon Cloud available on prepaid plans?
[Community]
Is the Verizon Cloud available with prepaid plans?
Is the LG G4 Verizon Prepaid compatibile?
[Community]
I am looking to upgrade my phone, I use Verizon Prepaid and am trying to find out whether or not an LG G4 would be compatible with Verizon Prepaid. Thanks in advance.
Is there a line access fee for prepaid plans?
[Community]
I know there is A $20 line access fee for a Verizon plan, but does that same fee apply to prepaid plans?
Is there a talk only plan in prepaid, if so how much is it?
[Community]
I want to reactivate my old prepaid Moto G and use it for work . I need it only for conversation, no games , no research...is there suck a plan. Or, what is the cheapest monthly unlimited talk plan out there... Thanks
What Charges Would I Encounter If I Switch To Prepaid?
[Community]
if I change from my current monthly plan were I pay the 20.00 per month line access to a prepaid line, will I still have to pay the 20.00 line access fee?
What is included in the unlimited talk and text prepaid plan?
[Community]
I want to try Verizon for a month or two using the 'prepaid' and a hand me down phone to check their coverage.  Does the 'Unlimited Talk & Text' only apply to calls or text to other Verizon numbers?  In other words if I call my landline number or say an AT&T number from my Verizon prepaid...
What is my account number?
[Community]
How do I find out my account number?
Why is Daily Usage Fee being charged twice on bill?
[Community]
I'm on the 1.99 a day prepaid plan. I've had several times now when I receive a call, call them back and then maybe make another call, WITHIN THE SAME DAY, and get charged the 1.99 fee twice. I'm talking within 6-7 hours of each other. Why is this happening?
Will I have to make a payment to start a new prepaid plan?
[Community]
I have the 45$ prepaid plan that's unlimited text and calling with 500mb of internet I want to change it to the 45$ prepaid plan with unlimited text and calling with 1GB of internet. But I get this Please Read: If you change plans before your plan renewal date, you must make a payment to start your new...
Will a prepaid SIM card work on a post paid device?
[Community]
I am getting a verizon phone that does not have a sim card. But I do have one from an older prepaid phone. Will it work on a non prepaid plan?Numbers on card; Personal Information removed as required by the Verizon Wireless Terms of Service Message was edited by Verizon Moderator
Will people get a message if my phone is out of minutes?
[Community]
If someone sends me a text before I load more time to my prepaid account will they get a message showing that I was unable to receive their text?  Will I get it once I load more time to my account?
prepaid iphone4
[Community]
I got my daughter a iPhone4 for xmas.  I started her with $60 unlimited prepaid plan.  I see there is a plan for $35 which has 500 mins and unlimited text pic and data can I use this plan for the iPhone 4?  she didn't even use no where near 500 mins this month

Understanding Single Line Plans

$60 1 GB and $75 2 GB Smartphone Single Line Plan FAQs
[FAQs]
Learn more about single line plans from Verizon Wireless. Get unlimited voice and text, and you choose the amount of data you need.
Single Connected Home Plans FAQs
[FAQs]
Learn more about our new Single Connected Home Plans to connect your home router to the 4G LTE Verizon Wireless network.
Single Device Plan 1 GB
[FAQs]
Verizon's Single Device Plan powers your tablet, hotspot, or connected device with 1 GB of data on America's best network for as low as $10/mo with Auto Pay.

Understanding the new Verizon Plan

The new Verizon Plan FAQs
[FAQs]
More value with 30% more sharable data, Carryover unused data to the next month, avoid overages with Saafety Mode and add data when you need it with Data Boost.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
The new Verizon Plan
[Video]
Learn how you can get more data and more control on America's best network. Includes features like Carryover Data, Safety Mode and more with the My Verizon app.
Length: 1:40
Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.
Can I send a data gift to myself?
[Community]
Can I send a data gift to myself?
Does the new 2GB data plan include phone, text and data for $35/month?
[Community]
Does the new 2GB data plan include phone, text and data for $35/month?
How much does the unlimited plan cost?
[Community]
I keep reading about Verizon's single line unlimited data plan for $80, but they're only charging me $65 for it. Is it a mistake or do they just like me?
Is VZ Navigator included in my plan?
[Community]
is  vz navigator included in my plan or do I have to pay extra cost to the plan.
Is a mobile hotspot included in the 8Gb New Verizon plan?
[Community]
Verizon's info for the New Verizon plan using 8Gb is vague regarding hot spot. I currently have the old unlimited plan with a mobil hot spot. I need to confirm my hot spot with 8Gb plan will be included at not additional cost
Is the line access fee $40 on unlimited with a device on contract?
[Community]
If you buy a new phone at upgrade price on the unlimited plan, does the cost for that phone's line go up to $40 per month?  Is that what it means in the frequently asked questions when it says you pay $40 a line if you purchased your phone at a discount?  Or does that only apply when you first...
Once I have completed payments on my phone, is the phone mine to keep?
[Community]
Once I have completed payments on my phone, is the phone mine to keep?
The new Verizon Plan Unlimited FAQs
[FAQs]
Get unlimited data on America’s best network with Verizon Unlimited. Includes HD video streaming and Mobile Hotspot at no charge.
What Is The Cost For The New Verizon Plan?
[Community]
What would the cost be for the 12 GB plan (+2 gb /line) with 4 galaxy phones under contract.  I'm looking for monthly line access fee and account access fee.
What is different about the New Verizon Plan?
[Community]
Question from a layman, other than dollar/gig difference is there any other reason to change to new plan? Thanks, John
Where can I find More Information About The Unlimited Data Plan?
[Community]
want to get more information about unlimited data plan. what would be the difference what I have
Will I Have To Change My Plan If I Use 200 gb In A Month?
[Community]
(about the new verizon unlimited plan) I've read that people who use a lot of data (I use mine for internet) will be forced to change to a different data plan if they use 200gb or more in a a month. Is this true?
Will my contract be extended if I switch to the New Verizon Plan?
[Community]
Will my contract be extended two years if i switch to "the new plan"?
Will my unlimited data plan work in Mexico?
[Community]
Does anyone know if verizonwireless data work in Mexico City, Mexico with the new unlimited data plan?

Understanding The Verizon Plan

The Verizon Plan FAQs
[FAQs]
The Verizon Plan is no longer available for new activations. You can switch to the new Verizon Plan in My Verizon.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Plans & Features - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for Data Services, Plans & Features.
Protection Plan - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
Services Terms and Conditions
[Important Consumer Information]
Verizon Wireless service terms and conditions.

Understanding Wireless Internet Plans

Data Only Plan FAQs
[FAQs]
Get Support for your data-only plan that connects your tablet, mobile hotspot and other data-only devices to the Verizon Wireless network.

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