Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating and Setting Up Your Hydro ELITE by KYOCERA - Existing Customers
[How to Use Guide]
Activating and Setting Up Your Hydro ELITE by KYOCERA - Existing Customers
Activating and Setting Up Your Hydro ELITE by KYOCERA - New Customers
[How to Use Guide]
Activating and Setting Up Your Hydro ELITE by KYOCERA - New Customers

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Media Share - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Hydro ELITE by Kyocera Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Hydro ELITE on and off.
Hydro ELITE by Kyocera Simulator: Viewing How-to Videos
[Interactive Simulation]
Discover how to find more help on your Hydro ELITE.
Signal Strength - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Eco Mode - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove the Battery - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Soft Reset - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Extend Battery Life - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Insert the Battery - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Battery Overview - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Turning on MaxiMZR
[Interactive Simulation]
Learn how to turn on MaxiMZR to close apps running in the background of your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Using Eco Mode™
[Interactive Simulation]
Learn how to use Eco Mode to save battery power on your Hydro ELITE.
View Battery Status - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Hydro ELITE with your Bluetooth device.
Hydro ELITE by Kyocera Simulator: Sending Photos using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth from your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off while on your Hydro ELITE.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Call History - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Add a Speed Dial - Hydro ELITE by Kyocera
[Device-Specific Instructions]
DTMF - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Dial a Number - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Hydro ELITE to call a new number.
Hydro ELITE by Kyocera Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Hydro ELITE to silent.
Hydro ELITE by Kyocera Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Hydro ELITE to airplane mode.
Hydro ELITE by Kyocera Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Hydro ELITE.
Redial - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Remove a Speed Dial - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Enable/Disable HDMI - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video quality for easy sending in messages on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video from your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Taking a Panoramic Picture
[Interactive Simulation]
Learn how to take panoramic pictures using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Turning the Flash On
[Interactive Simulation]
Learn how to change the camera's flash mode on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Zooming In and Out for Taking Photos
[Interactive Simulation]
Discover how to zoom in and out while taking photos using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for recording video on your Hydro ELITE.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Hydro ELITE by Kyocera
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable HDMI - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Caller-ID Image - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Delete a Contact - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Edit a Contact - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Adding to a Group
[Interactive Simulation]
Learn how to add contacts to a group on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing one of contact's information with someone else using your Hydro ELITE.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Hydro ELITE by Kyocera
[Device-Specific Instructions]
If you can't connect to the Internet/have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Optimize Data Usage - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Kyocera
[Device-Specific Instructions]
View MAC Address - Hydro ELITE by Kyocera
[Device-Specific Instructions]
View Phone Number - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - Hydro ELITE by Kyocera
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Hydro ELITE by Kyocera
[Device-Specific Instructions]
DTMF - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Hydro ELITE smartphone, by adjusting the screen timeout.
Hydro ELITE by Kyocera Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Hydro ELITE.
System Select - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email from your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to view multiple email accounts on your Hydro ELITE.
Remove Corporate Email Account (Exchange ActiveSync®) - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Facebook

Hydro ELITE by Kyocera Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to add a Facebook account to your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status from your Hydro ELITE.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
GPS Location - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Home Screen

Mode Change - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps to your Home screen on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Creating a Launch Bar Folder
[Interactive Simulation]
A visual guide on how to organize the apps on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets and apps on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your Hydro ELITE.
Window Shade - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - Hydro ELITE by Kyocera
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Hydro ELITE by Kyocera Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for controlling the access to mobile hotspot on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to use your Hydro ELITE as a mobile hotspot to connect multiple devices to the Internet using your device.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to use the web browser to find a specific website on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Hydro ELITE.
Web Browser - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Hydro ELITE by Kyocera Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Hydro ELITE.
Language Selection - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Password Options - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Phone Lock - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Set Up Screen Lock - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Learn how to lock and unlock your Hydro ELITE.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Removing a microSD Card
[Interactive Simulation]
An interactive walkthrough on how to remove a microSD Card from your Hydro ELITE.

Navigating & Multitasking

Hydro ELITE by Kyocera Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Accessing and Closing Apps
[Interactive Simulation]
An interactive guide on viewing and closing the open apps on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Getting to Know Your Device
[Interactive Simulation]
An interactive walkthrough of the most important features of your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your Hydro ELITE.
Recently Used Apps - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Near Field Communication (NFC)

Hydro ELITE by Kyocera Simulator: Sending Photos Using NFC
[Interactive Simulation]
Learn how to send photos using Near Field Communication on your Hydro ELITE.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - Hydro ELITE by Kyocera
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Hydro ELITE by Kyocera
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Software Update: Hydro ELITE by KYOCERA
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Hydro ELITE by KYOCERA.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Hydro ELITE by Kyocera Simulator: Inserting a microSIM Card
[Interactive Simulation]
Discover how to insert a microSIM card into your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Removing a microSIM Card
[Interactive Simulation]
Learn how to remove a microSIM Card from your Hydro ELITE.
Modify the SIM PIN - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Unblock SIM PIN - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Speakerphone - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Vibrate Mode - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Alerts - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Volume Controls - Hydro ELITE by Kyocera
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Starter Mode

Hydro ELITE by Kyocera Simulator: Accessing and Clearing Alerts and Notifications
[Interactive Simulation]
A visual walkthrough on how to access and clear the Notification Panel in Starter Mode on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Adding and Deleting Apps and Widgets
[Interactive Simulation]
Learn how to add and delete an app or widget on the Home screen in Starter Mode using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Making a Phone Call in Starter Mode
[Interactive Simulation]
Learn how to place a call using Starter Mode on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Navigating Multiple Home Screens in Starter Mode
[Interactive Simulation]
An interactive walkthrough on how to navigate multiple Home screens in Starter Mode on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Searching from the Home Screen in Starter Mode
[Interactive Simulation]
Discover how to search the web and your phone from the Home screen in Starter Mode on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Learn how to switch from Starter Mode to Standard Mode on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Switching to Starter Mode
[Interactive Simulation]
Learn how to switch to Starter Mode on your Hydro ELITE to access your most frequently used functions more easily.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Delete Messages - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Attaching a Video to a Text
[Interactive Simulation]
Discover how to attach a video to a text message on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Forwarding a Message
[Interactive Simulation]
Learn how to forward a text message from your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Replying to a Message
[Interactive Simulation]
Learn how to reply to a text message from your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Sending a Text Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group using your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Hydro ELITE.
Text Message Signature - Android™
[Device-Specific Instructions]
View Text Messages - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture and view a picture of the screen on your Hydro ELITE.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Hydro ELITE.
Hydro ELITE by Kyocera Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide on how to set a picture as the background of the Home screen on your Hydro ELITE.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Wi-Fi On/Off - Hydro ELITE by Kyocera
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Wi-Fi Direct On/Off - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Add a Wi-Fi Network - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Hydro ELITE by Kyocera Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Hydro ELITE to connect to the Internet using a Wi-Fi network.
Hydro ELITE by Kyocera Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your Hydro ELITE.
MaxiMZR - Hydro ELITE by Kyocera
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store