Samsung Intensity™ II - Support Overview

Find device-specific support and online tools for your Samsung Intensity II .
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Pantech 4G LTE Global USB Modem UML290
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DROID MAXX 2
Verizon Wireless Home Phone T2000
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Verizon 4G LTE USB Modem 551L
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Sonim XP5
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moto g6 play
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
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Verizon 4G LTE USB Modem UML295
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Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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Casio G'zOne Commando® 4G LTE
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Yealink One TalkSM IP DECT Phone Bundle
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Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
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Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
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Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
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Verizon Wireless Escapade®
HTC One® remix
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
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Lucid™2 by LG
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Yealink One TalkSM CP920 IP Conference Phone
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Page Contents

Accessories

Activation, Setup & User Guides

Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
Here's hot to perform initial activation/setup on your 3G or 4G smartphone or basic phone.
Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to manually download the latest firmware update for your Intensity II or Intensity III.
Phone Setup Wizard - Samsung Intensity™ II
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Pictures or Videos - Basic Phones
[Device-Specific Instructions]
Move Pictures / Videos from Device - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to transfer/move/upload picture or video files between your device and your computer/PC.
Synchronizing Music to the Phone with Windows® Media Player 11
[Device-Specific Instructions]
Here's how to synchronize music to the phone with Windows® Media Player 11.
Move Music Files - Basic Phones
[Device-Specific Instructions]
Synchronizing Music to the Phone with Windows® Media Player 10
[Device-Specific Instructions]
Here's how to synchronize music to the phone with Windows® Media Player 10.
Transfer Contacts - Basic Phone to Basic Phone
[Device-Specific Instructions]
Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

Check Verizon Wireless Coverage - While In the US
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup, apps, data connections, email, messaging and calling.

Battery & Power

Power Cycle the Wireless Device
[Device-Specific Instructions]
Remove Battery - Samsung Intensity™ II
[Device-Specific Instructions]
Here's how to remove the battery on your Samsung Intensity II.
Insert Battery - Samsung Intensity™ II
[Device-Specific Instructions]

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Send Contact via Bluetooth® - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to send a contact from your Intensity / Intensity II / Intensity III to another device via Bluetooth.
Samsung Intensity® II - Bluetooth Car Kit
[PDF]
Samsung Intensity 2 Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Place an International Call
[Device-Specific Instructions]
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info.
Place a Conference Call from Device
[Device-Specific Instructions]
Convert Letters to Numbers
[Device-Specific Instructions]
Call Waiting - Basic Phone
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help.
Transfer Pictures or Videos - Basic Phones
[Device-Specific Instructions]
Move Pictures / Videos from Device - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to transfer/move/upload picture or video files between your device and your computer/PC.
Take and save a picture
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
View Pictures - Samsung Intensity™ II
[Device-Specific Instructions]

Contacts

Restore Contacts - Backup Assistant
[Device-Specific Instructions]
Here's how to restore contacts with Backup Assistant.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Send Contact via Bluetooth® - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to send a contact from your Intensity / Intensity II / Intensity III to another device via Bluetooth.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Delete a Contact - Samsung Intensity™ II
[Device-Specific Instructions]
Edit a Contact - Samsung Intensity™ II
[Device-Specific Instructions]
Add a Contact - Samsung Intensity™ II
[Device-Specific Instructions]
Caller ID Image - Samsung Intensity™ II
[Device-Specific Instructions]

Email/Gmail

Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Internet & Web Browser

Cancel Mobile Web Subscriptions
[Device-Specific Instructions]
Activate Mobile Web Service
[Device-Specific Instructions]
Browsing the Internet with Mobile Web
[Device-Specific Instructions]
Access Websites - Mobile Web
[Device-Specific Instructions]
Set Up Favorites - Mobile Web 2.0
[Device-Specific Instructions]
Unsubscribe to Premium Content - Mobile Web
[Device-Specific Instructions]
Clear Temporary Internet Files from the Browser
[Device-Specific Instructions]
Here's how to clear temporary internet files (cache, cookies) from the browser.
Browser Bookmarks - Samsung Intensity™ II
[Device-Specific Instructions]
Refreshing the Browser Session
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock Screen - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
To unlock the screen on your Samsung Intensity II / Intensity III, check out this info.

Memory/Storage

Transfer Music to a Memory Card
[Device-Specific Instructions]
Check Memory - Basic Phone
[Device-Specific Instructions]
To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Operating System & Software

Master Reset - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to restore your device to factory default settings on your Samsung Intensity 2, Samsung Intensity 3.
Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to manually download the latest firmware update for your Intensity II or Intensity III.
View Software Version - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to view the software version your Intensity II / Intensity III is running.

SIM Card

Insert / Remove SIM Card - Basic Phones
[Device-Specific Instructions]
View SIM Card Number - Basic Phones
[Device-Specific Instructions]

Sounds, Volume & Audio

Volume Controls - Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Delete Messages - Samsung Intensity™ / Samsung Intensity™ II / Samsung Intensity™ III
[Device-Specific Instructions]
Here's how to delete message on the Samsung Intensity.
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Visual & Hearing Accessibility

Wallpapers/Theme

Set Wallpaper - Samsung Intensity™ II
[Device-Specific Instructions]

Wi-Fi & Network

Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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