Apple® iOS 10 FAQs

Top Questions

  1. What are the new features of iOS 10?

    iOS 10 is Apple's biggest release ever. Here are just a few features and benefits:

    • Phone - Advanced Calling improvements, spam calling alerts and Voicemail transcription
    • Home app - set up, manage and control all of your HomeKit-enabled accessories right from your device
    • Siri® - use your voice to control more of your apps without lifting a finger
    • Photos - organize and find your photos with the new facial recognition feature
    • Maps - newly redesigned, dynamic experience
    • iMessage® - more ways to send messages, express yourself and personalize your conversations
    • Voicemail transcriptions* - Read the transcription of your voicemail messages while listening to them. Learn how to see your voicemail transcriptions.

    *Voicemail transcriptions are only available on iPhone 7 and 7 Plus, iPhone SE, and the iPhone 6s and 6s Plus using iOS 10 or newer.

    iPhone 7 and 7 Plus ship with iOS 10.


  2. Which Apple devices can get iOS 10?

    iOS 10 is available for:

    • iPhone® 5 and newer
    • iPad® mini™ 2 and newer
    • iPad Pro™
    • iPad 4th generation
    • iPad Air™ and Air 2

    Not sure which model you have? Here's how to figure it out, or you can look for it on your device:

    1. Tap Settings.
    2. Tap General.
    3. Tap About.
    4. Tap Model.
  3. How do I update to iOS 10 on my iPhone or iPad?

    There are 2 ways to update your device to iOS 10.

    Over Wi-Fi:

    Note: Make sure your device has a strong Wi-Fi connection.

    1. Tap the Settings icon.
    2. Tap General.
    3. Tap Software Update, then follow any onscreen prompts to update.

    Through iTunes® on your computer:

    1. Make sure you have the latest version of iTunes on your PC or Mac®.
    2. Connect your device to your computer with a USB cable.
    3. iTunes will ask if you'd like to update to iOS 10. Follow the onscreen prompts to update.

    You've successfully updated your device to iOS 10.

    If you need assistance or experience errors while updating to iOS 10, visit Apple's iOS Support website.

  4. I forgot my Apple ID, now what?

    Apple Support has instructions on how to reset or recover your Apple ID password, or unlock your account.

  5. Which iPhone models ship with iOS 10?

    iPhone 7 and iPhone 7 Plus will ship with iOS 10.

    Older models will ship with iOS 10, or iOS 10 will be available as a free software update.

  6. Will updating to iOS 10 affect my Verizon Wireless account or service?

    No, there's no impact to your Verizon Wireless account or service.

  7. Does Verizon Wireless offer Wi-Fi calling on iOS?

    Wi-Fi calling is available on iPhone 6 and newer models. Verizon Wireless customers get unparalleled access to LTE Advanced, America's largest and fastest 4G LTE network ever, with 50% faster peak speeds in more than 450 cities nationwide.

  8. Apple, Mac, iCloud, iPad, iPad Air, iPhone, iTunes and iMessage are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.