Apple® iOS 11 FAQs

Top Questions

  1. What are the new features of iOS 11?

    Here are just a few features and benefits:

    • Camera - new filters; better compression technology lets you take great photos but with smaller file sizes
    • Live Photos - turn your Live Photo into a video loop, or play it back in reverse
    • Siri® - get language translations and music recommendations, with end-to-end encryption so your information remains private
    • Control Center - more options and more control with customizable settings
    • Do Not Disturb - prevents Notifications, calls and texts while you're driving
    • Maps - featuring road speed limits, lane guidance and indoor guidance of airports and shopping centers
    • QuickType keyboard - type with just one hand by pressing and holding the emoji key, select one-handed typing, and the keys instantly move closer to your thumb
    • New Emoji - more than 70 new emoji

    Latest version: iOS 11.3, released March 29, 2018.

  2. Which Apple devices can get iOS 11.3?

    iOS 11.3 is available for:

    • iPhone® 5s and newer
    • iPad® mini™ 2 and newer
    • iPad 9.7-inch
    • iPad Pro™ (all models)
    • iPad 5th generation and newer
    • iPad Air™ and iPad Air 2

    Not sure which model you have? Here's how to figure it out on your iPhone or iPad, or you can look for it on your device:

    1. Tap Settings.
    2. Tap General.
    3. Tap About.
    4. Swipe up and tap Model.
  3. How do I update iOS on my iPhone or iPad?

    There are 2 ways to update iOS on your device.

    Over Wi-Fi:

    Note: Make sure your device has a strong Wi-Fi connection.

    1. Tap the Settings icon.
    2. Tap General.
    3. Tap Software Update and follow any onscreen prompts to update.

    Through iTunes® on your computer:

    1. Make sure you have the latest version of iTunes on your PC or Mac®.
    2. Connect your device to your computer with a USB cable.
    3. iTunes will ask if you'd like to update iOS. Follow the onscreen prompts to update.

    You've successfully updated your device.

    If you need assistance or experience errors while updating iOS, visit Apple's iOS Support website.

  4. I forgot my Apple ID, now what?

    Apple Support has instructions on how to reset or recover your Apple ID password, or unlock your account.

  5. Will updating iOS affect my Verizon Wireless account or service?

    No, there's no impact to your Verizon Wireless account or service.

  6. Does Verizon Wireless offer Wi-Fi calling on iOS?

    Wi-Fi calling is available on iPhone 6 and newer models. 

  7. Apple, Mac, iPad, iPad Air, iPhone and iTunes are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.