iOS Support

iOS was designed to be easy to understand. The simple yet beautiful Home screen invites you to discover each of the built-in apps and download more amongst the millions available.
Select Your Device
DuraForce PRO with Sapphire Shield
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Verizon Ellipsis™ 7
Samsung 3G Network Extender
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
Apple® iPad® 2
Samsung Galaxy J3 V
Verizon Ellipsis® 8
Droid Turbo by Motorola
Apple® iPhone® 4s
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
LG G4™
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
GizmoGadget™ by LG
LG Cosmos™ 3
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
GizmoPal™
GizmoPal® 2 by LG
Samsung Galaxy S® III
Hum by Verizon
DROID MAXX 2
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Note® 3
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G Vista
Samsung 4G LTE Network Extender
HTC Desire® 526
Verizon MiFi® 4G LTE Global USB Modem U620L
Verizon Wireless Home Phone
Ellipsis™ Jetpack® MHS800L
DROID RAZR M by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon LTE Internet and Home Phone
Samsung Galaxy Note7
Stylo™ 2 V
Brigadier™ by Kyocera
V20™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
DuraXV
LG K8 V
LG Extravert™ 2
Samsung Convoy® 4
Samsung Convoy™ 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto G™ by Motorola
Microsoft Lumia 735
Verizon 4G LTE Broadband Router
HTC Desire® 530
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
HTC One® (M8)
Ellipsis™ Jetpack® MHS815L
DROID ULTRA by MOTOROLA
Moto Z Droid Edition
iPad® Pro
Verizon 4G LTE USB Modem 551L
Moto G Play
Samsung Brightside™
Gear S2
Samsung Gusto® 2
Samsung Galaxy Note® II
Samsung Convoy™ 2
Samsung Galaxy Tab® 2 (10.1)
Galaxy Tab E
LG Octane™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
HTC One M9
iPad® Air 2
Samsung Intensity™ II
Galaxy Note® Edge
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
DROID TURBO 2 - Designed by You
Galaxy Tab E (8.0)
Gear S®
DROID RAZR by MOTOROLA
Nokia Lumia 928
HTC Desire® 626
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
Verizon Wireless AirCard® 595
Moto X™ by Motorola
Apple® iPad® mini with Retina display
DROID by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Nokia Lumia 822
LG Optimus Zone™ 2 Prepaid
HTC 10™
Moto E™ Prepaid
LG Revere®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 2
LG Terra™
HTC One®
Samsung Galaxy Tab S2
Transpyre™ Prepaid
ZenPad™ Z10
Microsoft Surface 3
LG Accolade™
Kyocera DuraXV+
Samsung Convoy™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad Pro™ (9.7-inch)
LG Exalt™II
Samsung Intensity™ III
Ellipsis® Kids
LG Optimus Exceed™ 2
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad® Air™
ZenPad™ Z8
G Pad™ 10.1 LTE
Samsung Galaxy S® III mini
Pantech Breakout™
LG Revere® 2
Samsung Gusto®
LG enV®3
Blackberry Classic
Nokia Lumia Icon
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Samsung Galaxy Tab® (10.1)
Motorola RAZR V3m
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine®
Apple® iPad® mini
LG G Pad™ X8.3
Verizon Ellipsis™ 8 HD
G Pad™ 7.0 LTE
DROID DNA by HTC
Lancet™ for Android™
BlackBerry® Z10 smartphone
iPad® mini 4
Verizon Wireless USB760 Modem
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Lancet™
LG Vortex™
Samsung Haven™
Enact™ by LG
LG Cosmos™
LG VX8300
Samsung Galaxy S® 4 mini
DROID RAZR HD by MOTOROLA
Lucid™3 by LG
BlackBerry® Q10 smartphone
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
Samsung Galaxy Camera®
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Casio G'zOne Boulder®
LG enV®2
Watch Urbane™ 2nd Edition LTE
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Motorola XOOM™ 4G LTE
Pantech Hotshot™
DROID X by MOTOROLA
LG Dare™
LG enV® TOUCH
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
LG Extravert™
Apple® iPad® with Retina display
Lucid™2 by LG
Samsung Smooth™
DROID X2 by MOTOROLA
HTC One® max
BlackBerry® Z30 smartphone
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Intensity™
Spectrum™ 2 by LG
Galaxy Nexus by Samsung
BlackBerry® Bold 9650 smartphone
LG VX5500
Samsung Galaxy Tab® 4 (8.0)
HTC One® remix
Verizon GizmoTab™
Lucid™ by LG
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Alias™ 2
Samsung Knack™
LG Cosmos™ Touch
Pantech Perception™
LG Migosm
iPad® mini 3
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Note® Pro
LG VX5400
Samsung Gear S2 classic
Samsung Illusion™
Pantech Jest™ 2
Nokia Lumia 2520
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung SCH-u340
Samsung Galaxy Tab® S
LG Optimus Zone™
HTC Desire® 612
Nokia 2366i
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Google Nexus 7
Samsung Galaxy™ Stratosphere™
Samsung ATIV SE™
THUNDERBOLT™ by HTC
HP Elite x2 1012
Casio G'zOne Rock™
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UM175 USB Modem
HTC Rhyme™
Motorola W385
Samsung Galaxy Legend™
DROID CHARGE by SAMSUNG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Intuition™ by LG
Sony Xperia® Z2
Pantech Marauder™
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy Tab® (7.7)
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Reality™
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless USB720 Modem
LG VX8360
Samsung ATIV Odyssey™
BlackBerry® Curve™ 8330 smartphone
Spartan GoCam™
Verizon Wireless G'zOne Type-S
Samsung Juke
Casio G'zOne Brigade®
Samsung Galaxy View
HP Spectre x2
Verizon Wireless AirCard® 595U USB Modem
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Alias™
Delphi Connect
LG Ally™
Apple® iPad®
LG Voyager™
Moto X™ - Designed by You
Verizon Wireless Escapade®
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u410
Luge™ by Motorola Prepaid
LG VX8350
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
Spectrum™ by LG
Pantech Caper™ Prepaid
Samsung Galaxy Note® 10.1
Samsung SCH-a870
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless USB727 Modem
Verizon Wireless Coupe™
Pantech Crux™
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless Salute™
Sierra Wireless AirCard® 555D
LG Chocolate®
LG VX5300
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Samsung SCH-a930
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
Motorola MOTO™ VU204
Casio EXILIM
Revolution™ by LG
Samsung Omnia® II
DROID XYBOARD 10.1 by MOTOROLA
Motorola XOOM™
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola V325
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™
Motorola MOTOKRZR K1m
HP® Mini 1151NR Netbook
LG enV®
Verizon Wireless CDM8975
Motorola E815
LG VX5200
LG VX3200
Samsung SCH-u540
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless Razzle™
Sharp KIN™ ONE
LG Enlighten®
Motorola Entice™
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
BlackBerry® Torch™ 9850 smartphone
Samsung N150 Netbook
LG VX8100
LG VX6100
Samsung Zeal™
Motorola W315
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC Trophy™
Samsung Trance™
Samsung Gem™
DROID ERIS by HTC
Pantech PN-210
Samsung SCH-a650
Blackberry Classic Non-Camera
Samsung Continuum™
Samsung SCH-a950
Samsung FlipShot®
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
LG Versa™
LG VX3300
Motorola CITRUS™
Nokia 6205
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Glyde™
Pantech PN-215
BlackBerry® Curve™ 8530 smartphone
Motorola V60s
Verizon Wireless CDM 7075
LG Clout™
Pantech PN-820
Nokia 7705 Twist™
BlackBerry® Curve™ 9310 smartphone
Motorola V325i
Sharp KIN™ TWO
LG VENUS™
Motorola MOTO Q™ 9c
LG VX6000
Samsung i700 Pocket PC
Samsung Rogue™
Samsung SCH-u550
Motorola Krave™ ZN4
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Classic Prepaid
LG VX8700
Nokia 7205 Intrigue™
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a310
DROID R2D2 by MOTOROLA
Verizon Wireless PN-300
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola RAZR V3m in Gray
Samsung SCH-a670
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung Sway™
Kyocera SE47
Nokia 3589i
Verizon Wireless Adamant™
Kyocera KX444
LG VX4650
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 2605 Mirage
Motorola Rival™
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
LG Fathom®
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
Nokia 6315i
Samsung SCH-u620
LG VX4500
Compaq® Mini CQ10-688nr Netbook
Sharp KIN™ ONEm
Nokia 6015i Prepaid
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Bold 9930 Prepaid Monthly
Kyocera KX2
Jest™
Nokia 2128i
HTC Merge®
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-i760
Samsung SCH-a630
Kyocera K323
Kyocera KPC650
LG Glance™
Motorola V265
Kyocera K404
Motorola V710
Samsung SCH-a795
Samsung SCH-a530
Nokia 2285
Nokia 6236i
Samsung Renown™
Samsung SCH-i830
Kyocera KX1v
Motorola T720
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Saga™
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Motorola C343
Samsung SCH-a990
Motorola T730
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Motorola V65p
Page Contents

About iOS

Operating System (OS) FAQs
[FAQs]
Learn more about smartphone operating systems, including Android, iOS BlackBerry and Windows Phone.
Operating System (OS) FAQs
[FAQs]
Learn more about smartphone operating systems, including Android, iOS BlackBerry and Windows Phone.
App Finder FAQs
[FAQs]
Learn about App Finder, a simple way to find cool apps for your Apple® or Android™ smartphone.
Are there extra charges to have an Iphone on my plan?
[Community]
My daughter wants add have a phone of her own and she wants me to get her and Iphone for her.I have always had android phones.I was with AT&T for awhile and the last time that I knew they had extra fees on top of the normal ones and made people have to have certine features with extra fees whether...
Can I Turn Off My Phone Location Without Using My Device?
[Community]
how do I turn off locate my phone on line, I cannot access my iphone to do it
Can I block calls but not text messages?
[Community]
I want to be able to receive texts from a number, but not phone calls.  How can I do that?
Can I text to another iphone while I am out of the country?
[Community]
I am traveling to England and want to text family back home.  If I text or call to another iphone is it free
Can Verizon track a stolen iPhone?
[Community]
I am trying to help my friend find her lost or stolen Iphone.  Can Verizon track the location of a phone?
Does FacTime use data or minutes?
[Community]
Does FaceTime use data or minutes? My husband and I like to FaceTime but we do not have wifi where we are. If it does use data how much? Thank you.
Does Verizon support Wi-Fi calling on other devices?
[Community]
I have a 6+ and a WiFi only iPad Air2, both running latest iOS.  Yesterday my iPad was ay home, connected to my home WiFi.  I was miles from home (in my truck, not on any WiFi) when my 6+ rang.  I took the call.  When I got home I noticed that the iPad Facetime had notified me of an...
Does iMessage use data?
[Community]
Does using iMessage between iPhones use chargable data on your data plan, as opposed to conventional text massages?
Does using FaceTime count against your anytime minutes?
[Community]
does using FaceTime count towards your anytime minutes?
How Do I Switch Service From One Device To Another?
[Community]
Hi, I am trying to switch service from one device to another. My one device screen is broken and I cannot access it for now.
How can I delete contacts?
[Community]
how do I delete contacts
How can I extend the range of the Verizon Hotspot?
[Community]
Can the range of the Verizon hotspot be extended with Apple's airport?
How can I restore contacts to my iPhone that were deleted, but still in my iCloud?
[Community]
I recently deleted contacts from a phone that I had given to my daughter, not realizing that the contacts were being deleted form my new phone as well.  Same Apple ID.  Fortunately, I have found that my deleted contacts are still in my iCloud.  However, I am not sure how to restore them. ...
How do I activate my iPhone?
[Community]
Can anyone tell me what the 3 digit number is to call to activate an iPhone please
How do I backup, archive or mass forward texts?
[Community]
I'm trying to get a copy of all texts from one specific user without having to forward each one individually in emails.  Thanks!
How do I block my number to a single caller?
[Community]
I need to make a call but this person I have blocked from my phone and do not want them to know this number , how can I do this without blocking my number from everyone ???  Thank you Amy
How do I bypass the "Message Management System?"
[Community]
No one can leave me a message on my iPhone anymore because this "message management system" makes them enter my phone number again in order to leave a message. They have already speed dialed my number. They don't know my phone number by heart. Why doesn't it just go to voice mail anymore?
How do I check my iPhone's Restore Status?
[Community]
I woke up to my iphone wiped out.  Finally figured out how to request a restore form the icloud, but haven't received instructions on how to do this as of yet.  I really need to access my phone for work.  Here are my questions:1) Is there a way for me to check the status of my request for...
How do I clear everything from my device before I return it?
[Community]
How do I wipe everything off of my I phone before I send it back to Verizon?
How do I clear my voicemail even after I have deleted everything?
[Community]
I deleted about half of my voicemail messages, and cleared out the cache of deleted messages, but it still won't allow new messages to be left.  I used to get a pop-up that warned me "Voicemail 92% full", or "100% full" but that doesn't show anymore.  How can I A) determine how much space is...
How do I find a phone after removing 'find my iphone' app?
[Community]
I misplaced my phone about a week ago.  I see a small data usage for 2 days and then none in the last 5 days.  How can I find out whether it was stolen?  I had taken off find my iphone app.
How do I find my ESN, MEID and IMEI without a SIM card?
[Community]
How do I get these numbers if the phone has no SIM card in it? It won't go past the Internet log in.
How do I get a printout and view my text messages on my computer?
[Community]
Can I get a pintout and view my text messages on my computer.?
How do I remove the lock icon from the top right corner of my device?
[Community]
Hi, I have this little icon of a lock with an arrow around it in the top right corner of my phone. Don't know how it got there, what it means or how I can remove it. Any help?
How do I reset my itunes password and why is it different from my icloud account password?
[Community]
I am new to iphones and when  I go the app store it wants me to give my password, but won't take my icloud password 
How do I set up my device to send e-mail?
[Community]
How do I send mail
How do I show applications running in the background? And how do I close them down? In class, the instructor press something but she did not go into Settings. Does anyone know?
[Community]
How do I show applications running in the background? And how do I close them down? In class, the instructor press something but she did not go into Settings. Does anyone know?
How do I stop data usage?
[Community]
How do you stop data usage and limit someone to just talk or txt
How do I transfer my information from an Android to an iPhone?
[Community]
Tried to setup iCloud account but when I get to verification all they send me is a letter saying I am good too go. So when I signed in isais I am not done verifying with a code...no code ever comes
How do I turn Find My iPhone on?
[Community]
I mistakenly turned off find my phone. How do I fix?
How do I turn off shuffle in the music app?
[Community]
How do you turn off shuffle in the Music app?
How do I un-zoom my device?
[Community]
Screen is so magnified that it is impossible to use phone.  Have tried reboot but doesn't help.  not sure if phone is turning off properly either.magnified
How do I use an iPhone as a hotspot?
[Community]
How do I use iPhone as hotspot?
How much data will a mobile hotspot use?
[Community]
How much data do you use for a personal hot spot?
Is it possible to have two numbers on one device?
[Community]
I currently have two numbers (1-personal and 1-business), and I'm wondering if there's a way to combine voice and text for both?
Is it possible to recover contacts and text history from a wiped iPhone?
[Community]
We had an employee of ours part ways. Prior to giving the company owned device back to us, the employee wiped everything, despite instructions not to do so as it would qualify as destroying and tampering with company property. The phone now prompts you to set it up, like it's fresh out of the box. As...
My device is showing "SIM Locked." What can I do?
[Community]
My phone is showing SIM Locked, what can I do to unlock it?@
My iPhone was stolen and I can't disable it. What should I do?
[Community]
They got into the phone and i need it disabled but they dont have location service on or find my iphone
My iphone froze and on screen swipes and selections do not work. What should I do?
[Community]
My phone had 2 apps open. Facebook and phone favorites.  Now I can't get into the iphone with a swipe and I can't do anything thing on screen including shutting the phone off then starting over.  It's totally not functional. Apple
My screen is stuck on slide to upgrade. How do I fix this?
[Community]
Screen stuck on slide to upgrade
Texts going out as iMessage, but not to non iPhones, any ideas?
[Community]
I just got my new iPhone 6 yesterday. I have been able to text my other iPhone buddies, but texts to Androids or anything else other than an iDevice, the texts keep saying 'Not Delivered' with the red exclamation mark. Any ideas guys?
What is the "carrier phone update" notification?
[Community]
When open my iPhone I get pop up message that says "carrier phone update". Is this message come from Verizon?
Where can I get a cracked iPhone screen fixed?
[Community]
can i get the screen fixed at a verizon store or thru apple
Why am I seeing someone else's contacts?
[Community]
Every time I do a backup on my contacts, all my husbands contacts show up in my list! I delete them and they show up again! My contacts are syncing with his also. I have looked in my settings, cannot find the reason.
Why are all of our devices ringing at the same time?
[Community]
My family has 4 iPhones on a Verizon account.  When there are two or more phones in the same room and one gets a call, all of the phones ring and show the same in coming call.  How do I get this to stop happening?  All the phones are through the same Itunes account, would that affect the...
Why are both phones on my account receiving the same texts?
[Community]
The other phone on my account is receiving the texts I send as well as well as the intended recipients. How do I stop this?
Why are phone lines from same account receiving one another's calls?
[Community]
Anyone have this happen, know why or how to fix it?  We have 4 lines on 1 account.  3 lines recently upgraded to new Iphones.  Since the upgrade, an incoming call to 1 line will also ring on one of our other lines.  This is not messages or face time- phone calls only and not all the...
Why are texts and calls showing up under different names than those in the contacts list?
[Community]
I have a relative that just purchased a smartphone for the first time iphone and having issues with her contacts. She said when she receives a txt or call it'll show up a different name from which she has on her contact and not sure why!
Why are texts going to people from my e-mail rather than my phone number?
[Community]
My texts have been sending to everyone as an email instead of my phone number. The email is also the same one that is used for my icloud. i want to send it as my phone number instead of the email
Why can my daughter still receive text messages from restricted numbers?
[Community]
We just purchased a phone with family base for my daughter. I want to restrict all her calls and texts/imessages all the time, every hour of every day, except for my and my husband's phone numbers. I set up restrictions on her phone for every day from midnight to midnight, but numbers who are not on her...
Why can't I access the app store?
[Community]
Can't turn on App Store
Why can't I complete a wi-fi call?
[Community]
Tried to call my husband while on wifi and recording came on that his phone not accepting wifi calls.  Both of us are iPhone users. Help please
Why can't I make phone calls?
[Community]
I was talking and phone dropped call now I can't call out and not receiving calls it does alert when I get a voicemail but not ringing for the call
Why can't I set up voicemail?
[Community]
Not sure what I'm doing wrong. I can't chang the password. Please help.
Why can't I view my e-mails and photos in landscape view?
[Community]
We just had a software update today.  However, now I'm unable to view my e-mails, videos, photos in the landscape view.  It stays in the upward view.  How can this be fixed. Thank you,Sarita
Why do I have lock sign at the top of the screen?
[Community]
Why I have sign of lock at my phones upper bar?
Why does my daughter's iPhone get messages I send to others?
[Community]
my iphone and my daughters iphone  get my texts and messages that I send to others. How can I fix this?
Why does my son's IPhone still receive text messages after I suspended service?
[Community]
Why does my son's IPhone still receive text messages after I suspended service?
Why is there no picture on caller ID?
[Community]
Why no picture in caller ID only on apple phones?
Why won't my device connect to my home wi-fi?
[Community]
Why my iPhone will not connect to my home wifi tonight as it did this morning?@
Will Verizon offer the ipad pro? If so is the release date known?
[Community]
Thanks in advance for any information on this.
Will my old iPhone function as a wi-fi device?
[Community]
If I get a new iPhone can will the old iPhone fiction as a wi-fi device?
Will we ba able to use iMessage while traveling to Japan?
[Community]
Hi, My family is traveling to Japan next week. I would like to have communication method between my family for situations like "hey, where are you?" kind of short conversations, and I would also like to be able to call local Japanese numbers. We all have iPhones and We don't need to call to United...

How to Update

Advanced Devices - Software Updates
[Updates]
Find out if there is a software update available for your device.
Software Update: Apple iPhone 4
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4.
Software Update: Apple iPhone 4s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4s.
Software Update: Apple iPhone 5
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5.
Software Update: Apple iPhone 7 Plus
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 7 Plus.
Software Update: Apple iPhone 5c
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5c.
Software Update: Apple iPhone 7
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 7.
Software Update: Apple iPhone 5s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5s.
Software Update: Apple iPad 2 Wi-Fi 3G
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad 2 Wi-Fi 3G.
Software Update: Apple iPad with Retina display
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad with Retina display.
Software Update: Apple iPad mini
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad mini.
Software Update: Apple iPad with Wi-Fi + Cellular
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad with Wi-Fi + Cellular.
Software Update: Apple iPad Air 2
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad Air 2.
Software Update: Apple iPhone SE
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone SE.
Software Update: Apple® iPad Air™
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad Air.
Software Update: Apple iPad mini with Retina display
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad mini with Retina display.
Software Update: Apple iPad Pro
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad Pro.
Software Update: Apple iPad Pro (9.7-inch)
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad Pro (9.7-inch).
Software Update: Apple iPad mini 3
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad mini 3.
What are 'Carrier Settings'?
[Community]
I have been getting a daily message on my iPhone saying "Carrier settings update.  Do you want to update now?"  I have been tapping the "Not now" button because it appears suspicious and I can't find anything in "Settings" to indicate there is some kind of update pending.  Does anyone know...
What is the "carrier phone update" notification?
[Community]
When open my iPhone I get pop up message that says "carrier phone update". Is this message come from Verizon?
What should I do if I don't have enough space for a software update?
[Community]
In updating software on iPhone to ios 8.1.2 it is saying I need 4.4gb.  I have 4.2 what can I do
  • Ends soon.
    iPhone 7 for as
    low as $10/mo.
    With select trade-ins.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store