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Apple® iOS 8 FAQs

Basics and Benefits
  1. Which Verizon Wireless Apple devices can update to iOS 8?

    You can update all of the following devices to iOS 8:

    • iPhone® 4s
    • iPhone 5
    • iPhone 5c
    • iPhone 5s
    • iPad® 2
    • iPad with Retina display
    • iPad mini
    • iPad Air™
    • iPad mini with Retina display


    Note: Newer Apple devices will ship with iOS 9.



  2. What are some of the benefits of iOS 8?

    iOS 8 offers many new features, including:

    • Predictive text to your keyboard
    • Continuity, which lets you complete tasks across multiple Apple devices
    • HealthKit, an activity tracker and heart rate monitor that connects your fitness apps
    • Upgrades to iMessage® and iCloud® Drive


    The iOS 8.1 update, available starting 10/20/14, adds:

    • Apple Pay support for iPhone 6 and iPhone 6 Plus
    • iCloud Photo Library (beta version)
    • Camera Roll
    • Continuity support for OS X Yosemite


    To learn more about all of the new benefits, visit Apple's iOS 8 website.



  3. Will upgrading to iOS 8 affect my Verizon Wireless account or service?

    No, there's no impact to your Verizon Wireless account or service.



Getting iOS 8
  1. When can I update my Apple device to iOS 8?

    iOS 8 was available starting 9/17/14.



  2. How do I update to iOS 8 on my iPhone or iPad?

    There are 2 ways to update your device to iOS 8:

    • Over Wi-Fi

      Note: Your device needs at least 4.6 GB of available storage space to download iOS 8 wirelessly. If your device doesn't have 4.6 GB of available storage, you'll need to update to iOS 8 through iTunes®.
    1. Make sure your device has a strong Wi-Fi connection.
    2. Tap the Settings icon.
    3. Tap General.
    4. Tap Software Update.

     

    • Through iTunes on your computer
    1. Make sure you have the latest version of iTunes on your PC or Mac®.
    2. Connect your device to your computer with your USB cable.
    3. iTunes will ask if you'd like to update to iOS 8. Follow the onscreen prompts to update.


    You've successfully updated your device to iOS 8.

    For more information on how to update to the latest iOS, visit iOS: How to update your iPhone, iPad, or iPod touch on Apple's website.



  3. How large is the iOS 8 update and how long will it take to update my device?

    The iOS 8 update is approximately 1 GB, and the time for updating your device will depend on your Internet Service Provider. High demand for iOS 8 may cause the download to take longer than expected to complete.

    If you need assistance or experience errors while updating to iOS 8, visit Apple's Support website.



  4. Why won't iOS 8 download on my phone?

    In order to update to iOS 8 wirelessly, the device must have at least 4.6 GB of available storage space. If the device has less than 4.6 GB of available storage space, then you'll have to download iOS 8 through iTunes.



  5. Will my iPhone ship with iOS 8?

    iPhone 6 and iPhone 6 Plus will ship with iOS 8, with iOS 9 available as a free software update. Newer iPhones will ship with iOS 9.



  6. Can I get iOS 8 wirelessly?

    Yes, iOS 8 can be downloaded through a Wi-Fi connection or through iTunes.

    However, your device must have at least 4.6 GB of available storage space to download iOS 8 wirelessly.



Wi-Fi Calling
  1. Does Verizon Wireless offer Wi-Fi calling on iOS?

    Wi-Fi calling is available on iPhone 6 and newer models. Verizon Wireless customers get unparalleled access to America's best network - now with XLTE. We've doubled the 4G LTE bandwidth in cities coast to coast, with greater capacity and faster peak data speeds than before, you can get an enhanced 4G LTE experience with an XLTE-ready device.

    Some carriers haven't made the investments in network coverage and capacity, and may need to utilize voice over Wi-Fi to cover their network gaps.




  2. Doesn't Wi-Fi calling allow for more flexibility without using up my calling minutes?

    You get unlimited talk minutes and text messaging from the US for all of the devices on your account on the new Verizon Plan. It's the simple way to get access to America's best network. Get more data and more control, on the same great network.

    The new Verizon Plan provides:

    • More value with 30% more data
    • Keep your unused data for another month with Carryover Data
    • Stay online after you've used your data with Safety Mode
    • Quickly add data when you need it with Data Boost
    • Talk, text and data within Mexico and Canada are included with XL and larger data sizes
    • More control with the new Verizon app

    But that's not all. Each line on your account also gets:

    • Mobile Hotspot on capable devices
    • 5 GB of Verizon Cloud storage

    Need more storage? 25 GB is available for an additional $2.99/month.



  3. What apps can I use for Wi-Fi calling?

    In the limited instances where you may need it, there's a number of apps like Skype™, WeChat and Line that allow you to do voice calls over Wi-Fi. You can find them in your device app store, like Google Play™ or the Apple® App Store℠.

    Apple, Mac, iCloud, iPad, iPad Air, iPhone, iTunes and iMessage are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.



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