Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Apple® iPad Air® 2 - Support Overview

Find device-specific support and online tools for your Apple iPad Air 2.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Apple® iPad Air® 2

This online tool will help you identify and resolve problems with your iPad Air 2.

Battery & Power Issues

Apple® iPad® - View Battery Info

Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Troubleshoot Battery / Charging Issues - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Calling & Messaging Issues

Apple® iPad® - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPad.

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Apple® iPad® - Reset All Settings

If your Apple iPad crashes, resets or runs slow, or apps freeze or reset the device, view this.

Internet & Web Browser Issues

Apple® iPad® - Allow / Deny Data Roaming

Here's how to turn data roaming for your Apple iPad on or off.

Apple® iPad® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your iPad.

Apple® iPad® - Reset Network Settings

Here's how to reset settings if your iPad can't connect to data or send / receive messages.

Apple® iPad® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your iPad, view this info.

Apple® iPad® - View Signal Strength

Here's how to view signal strength on the Apple iPad.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Apple® iPad® - View Device ID (ESN / IMEI / MEID)

Here's how to view your iPad's device ID number.

Apple® iPad® - View SIM Card Number

Here's how to view the SIM card number associated with your iPad.

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Check for Water Damage - Apple®

Here's how to remove the SIM and view an indicator to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Apple® iPad - Restart Device

Here's how to restart your iPad if it crashes and resets, freezes or runs slowly.

Apple® iPad® - Erase All Content and Settings

If your iPad crashes, has a blank or frozen screen or calling, app and sync issues, view this.

Apple® iPad® - Perform a Device Restore

Here's how to restore your iPad if you're having app / touchscreen problems and / or audio and sync issues.

Apple® iPad® - Restart / Soft Reset (Frozen/Unresponsive Screen)

Here's what to do if your iPad is unresponsive, frozen or won't power on or off.

Apple® iPad® - View Software Version

Here's how to view the software version your iPad is running.

Apple® iPad® - iOS Updates

Here's info on how to update your iPad to the current iOS version.