Home Support Apple Apple iPad mini

Apple® iPad mini™ - Support Overview

Find device-specific support and online tools for your Apple iPad mini.

Activate and setup

Learn how to activate and set up your iPad mini.

Filter all topics below.

Select a Category

Select a topic or type to search

▾

All Topics

Accessories

Activation, Setup & User Guides

Alerts & Reminders

Back Up & Transfer Content

Basics

Battery & Power

Bluetooth

Calendar

Calling & Dialing

Camera, Photos & Videos

Computer/PC Connectivity

Contacts

Data

Date & Time

Device ID & Info

Device Search

Device Settings

Email/Gmail

Find My Phone

GPS & Location Based Services

Home Screen

Hotspot

Internet & Web Browser

Keyboard

Language

Lock, Unlock, Password & Security

Memory/Storage

Music

Navigating & Multitasking

Operating System & Software

SIM Card

Social Networking

Sounds, Volume & Audio

Status Indicators/Lights

Text & Multimedia Messaging

Tips, Tricks & Shortcuts

Visual & Hearing Accessibility

Wallpapers/Theme

Wi-Fi & Network

Accessories

Accessories FAQs

Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty

Learn about less comprehensive equipment protection options for any budget, including lost, stolen and damaged coverage or extended warranty to cover defects.

How to replace a lost, stolen or broken phone, tablet or other device

Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.

Activate Verizon Phone - Switch, Bring Your Own Device FAQs

Learn how to activate a new device, switch to Verizon (BYOD), place your own device on an existing line, protect your equipment, get a new SIM card and more.

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Verizon Cloud - How to Use Guide

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Video:
What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 2:12

Apple iPad FAQs

Learn which plans are available for any iPad we carry, how to activate a new iPad and set it up.

Activating Your New Apple iPad and iPad Mini

Learn how to activate and set up your Apple iPad and iPad Mini for both wi-fi and cellular connections.

Apple® Article - Where to Find Your AppleCare Registration Number

Here's how to find your AppleCare Registration Number to register the AppleCare plan for your new Apple device.

Apple® Article - If you forgot your Apple ID password

If you're having issues signing in with your Apple ID password, view this info to reset it and regain access to your Apple ID account.

Apple® iPad® - Activate / Set Up Device

Here's how to perform a quick set up and activation on your iPad.

Mobile Broadband Self Activation - 4G LTE

Apple® iPad® - Update Carrier Settings

To update Carrier Settings (Access Point Names, MMS settings) for your iPad, view this info.

Apple® Article - Frequently asked questions about Apple ID

Apple® iPad® - Create an Apple ID

Here's how to create an Apple ID using your iPad.

Apple® Article - Set up an Apple ID in iTunes

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Invalid Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Alerts & Reminders

Apple® Article - iOS: Understanding notifications

Apple® iPad® - Manage Audio Alerts

Here's how to manage sounds on your iPad.

Apple® iPad® - Reminders

Here's how to create and configure reminders on your iPad.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Apple® Article - Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC

Here's how to import photos and videos from your iPhone or iPad to your Mac or Windows PC.

Apple® Article - Manage Content Manually on Your iPhone, iPad, and iPod

To learn how to manually manage content for quick syncing of specific items, view this info.

Apple® Article - About File Sharing on iPhone® or iPad®

Here's how to learn about copying files between your computer and apps on your iOS devices.

Transfer Content with Quick Start - Apple® iOS

Here's how to automatically transfer a backup of your old iPhone / iPad to your new Apple device during initial setup.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Basics

Apple iPad FAQs

Learn which plans are available for any iPad we carry, how to activate a new iPad and set it up.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

View Verizon Wireless Service Availability - Verizon Wireless Website

Here's how to determine if your location has Verizon Wireless service available.

Apple® Article - What To Do Before You Sell or Give Away Your iPhone, iPad, or iPod Touch

Here's a link to an Apple support article outlining how to delete info from a device, even if you don't have it anymore.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Apple® iOS

Battery Issues - No Power - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Battery Inserting / Removing - Apple® iOS

Apple® Article - Using iPad power adapters with iPhone, iPad, and iPod

Here's an Apple support article for using iPad power adapters with your iPhone or iPad.

Apple® iPad® - View Battery Info

Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.

Apple® Article - Charge the Battery in Your iPhone or iPad

Here's how to charge the battery and identify supported charging adapters for your iPhone or iPad.

Apple® iPad® - Battery Percentage

If you want to view the remaining battery percentage of your iPad in the status bar, view this info.

Bluetooth

Bluetooth FAQs

Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Apple® iPad® - Delete Paired Bluetooth® Connection

Here's how to delete a paired Bluetooth connection from your iPad.

Apple® iPad® - Bluetooth® Discovery Mode

To make your Apple iPad visible to Bluetooth devices, view this info.

Apple® iPad® - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your iPad on or off.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Calendar

Apple® iPad® - Add a Calendar Event

Here's how to add a calendar event on your iPad.

Apple® iPad® - Manage Calendar Events

Here's how to add, delete or edit info in your iPad's calendar.

Apple® iPad® - Set Default Calendar

If you have multiple calendars on your iPad (iCloud, Gmail, Work, etc.), use this info to set the default calendar.

Calling & Dialing

Apple® iPad® - Turn Continuity Cellular Calling On / Off

Here's how to turn Continuity Cellular Calling on or off for your iPad.

Apple® iPad® - Calls on Other Devices - Add Device

Here's how to use an iPad instead of your iPhone to make and receive calls.

Camera, Photos & Videos

Apple® iPad® - Picture in Picture

Here's how to watch a video on your iPad while completing other tasks.

Apple® Article - Sync Photos to Your iPhone, iPad, and iPod Touch in iTunes

Here's an Apple support article on how to sync photos to your iPhone or iPad using iTunes.

Apple® iPad® - Record a Time Lapse Video

Here's how to record a time lapse video on your iPad.

Unable to Sync with iTunes - Photos

Verizon Cloud - Apple® iPad® - Share Media

Here's how to share Verizon Cloud content from your iPad.

Verizon Cloud - Apple® iPad® - Share Media

Here's how to share Verizon Cloud content from your iPad.

Apple® iPad® - Common Camera Settings

Here's some info on camera settings for your iPad.

Apple® iPad® - Play a Video

Here's how to watch a video on your iPad.

Apple® iPad® - Record and Send Video via Messaging

Here's how to record and send video on your iPad via the Messages app.

Apple® iPad® - Save Pictures from Browser

Here's how to save images via the web browser on your iPad.

Apple® iPad® - Send Existing Picture via Messaging

Here's how to send an existing picture from your iPad using the Messages app.

Apple® iPad® - Send Existing Video via Messaging

Here's how to send an existing video from your iPad using the Messages app.

Apple® iPad® - Take and Send a Picture via Messaging

Here's how to take a picture and send it via the Messages app on your iPad.

Computer/PC Connectivity

Apple® Article - Use Continuity to connect your iPhone, iPad, iPod touch, and Mac

Continuity allows seamless movement between your iPhone, iPad, and Mac, or when using them together.

Create a Paired Connection - Windows® 7

Enabling/Disabling network connections - Macintosh

Apple® iOS Devices - Windows® Device Manager Conflicts

If you can't transfer media between your Apple iOS device and PC, view this info.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Apple® iPad® - Add a Contact

Here's how to add a contact on your iPad.

Apple® iPad® - Delete a Contact

Here's how to delete a contact from your iPad.

Apple® iPad® - Edit a Contact

Here's how to edit contacts on your iPad.

Apple® iPad® - View Contact Sync Source

To view where a phonebook contact was imported from, see this info.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Video:
Understanding data usage
(length: 1:17)

Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.

Length: 1:17

Data Usage FAQs

Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Apple® iPad® - Cellular Data Activation

Here's how to activate cellular data on your iPad.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Apple® iPad® - Add Data or Change Data Plan

Here's how to add to or change your Prepaid data plan on your iPad.

Apple® iPad® - Reprovision Cellular Data Account

Here's how to sync your cellular account with your iPad if you are having connectivity or billing issues.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Apple® iPad® - Cellular Data Account Login

Here's how to view cellular data information on your iPad.

Apple® iPad® - Cancel Prepaid Cellular Data Plan

Here's how to cancel a prepaid data plan on your iPad.

Apple® iPad® - Edit Cellular Data User and Payment Information

Here's how to edit user and payment information for your iPad's cellular data account.

Apple® iPad® - Turn Cellular Data On / Off

Here's how to turn cellular data for your iPad on or off.

Apple® iPad® - Reset Cellular Data Account

Here's how to reset your iPad's cellular data account if you are having connectivity or billing issues.

Apple® iPad® - Recover Cellular Data Account Password

If you've forgotten the password for your iPad's cellular data account, view this info.

Change or Add Data Bundles - Prepaid iPad

Apple® iPad® - Cellular Data Account Usage

Here's how to view the Prepaid cellular data usage on your iPad.

Apple® iPad® - Manage Data Usage

Here's how to view data usage and set data warnings and restrictions on your iPad.

Apple® iPad® - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPad on or off.

Apple® iPad® - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Apple iPad.

Date & Time

Apple® iPad® - Set Date and Time

If your Apple iPad shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Apple® iPad® - View Phone Number

Here's how to view your iPad's phone number.

Apple® iPad® - View Device ID (ESN / IMEI / MEID)

Here's how to view your iPad's device ID number.

Apple® iPad® - View Device Info

Here's how to view device info (e.g., storage amounts, unique data, etc.) for your iPad.

Check for Physical Damage

Here's how to help determine if your device has damage.

Apple® iPad® - View MAC Address

Here's how to view your iPad's MAC address.

Device Search

Apple® Article - iOS: Search with Spotlight

To use Spotlight to search for content on your Apple device, swipe down on your home screen to reveal the search field. View this info for more Spotlight functionality.

Device Settings

Apple® iPhone® - Update Carrier Settings

Apple® iPad® - Turn 4G LTE On / Off

Here's how to turn 4G LTE data for your iPad on or off.

Apple® iPad® - Reset All Settings

If your Apple iPad crashes, resets or runs slow, or apps freeze or reset the device, view this.

Apple® iPad® - Turn Identifier for Advertisers On / Off

View this info to limit the device/consumer info on your iPad that's accessed by advertisers or apps.

Apple® iPad® - Turn Notifications On / Off

Here's how to turn status bar or banner notifications for your iPad on or off.

Apple® iPad® - Turn Handoff On / Off

Here's how to start something on one device and pick it up on the other devices using your iCloud account.

Apple® Article - Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

For operating temperatures and temperature management of your Apple device, view this info.

Apple® iPad® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning, view this info.

Apple® iPad® - Adjust Backlight

Here's how to adjust the display brightness on your iPad.

Apple® iPad® - Control Center Access Settings

Here's how to change Control Center settings on your iPad.

Apple® iPad® - Turn Do Not Disturb On / Off

If you're not receiving calls or alerts for your texts and email, view this info.

Apple® iPad® - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPad on or off.

Email/Gmail

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Apple® iPad® - Remove an Email Account

Removing then re-adding an email account on your iPad often fixes email issues.

Apple® iPad® - Email Account Settings (Personal POP / IMAP)

Here's info on personal email settings for your Apple iPad.

Standard Email Messaging Ports

Apple® iPad® - Reply to an Email Message

Here's how to reply to an email message from your iPad.

Apple® iPad® - Compose and Send Email Message

Here's how to compose and send an email from your iPad.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Apple® iPad® - Remove a Personal Email Account

Here's how to remove a personal email account from your iPad.

Apple® iPad® - Forward an Email Message

Here's how to forward an email message on your iPad.

Configure the Email Client to Leave Messages on Server after Retrieval

This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Apple® iPad® - Delete Email Messages

Here's how to delete email messages from your iPad.

Apple® Article - Get help with Mail on iPhone, iPad, and iPod touch

If you're not able to send email with Mail on your iOS device or if you're not able to receive or move messages, view this info.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Apple® Article - Set up an email account on your iPhone or iPad

Here's how to find the steps to add an email account to your iPhone or iPad.

Apple® iPad® - Add a Personal Email Account

Here's how to add a personal email account to your Apple iPad.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email to be accessed from multiple computers or mobile devices.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Apple® iPad® - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) email setup on your iPad.

Apple® iPad® - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your iPad.

Apple® iPad® - View Email Messages

Here's how to view email messages on your iPad via the Mail app.

Apple® iPad® - Email Account Settings (Exchange ActiveSync)

If you need corporate email settings info for your Apple iPad, this may help.

Apple® iPad® - Email Account Signature Settings

To enter or edit an email signature for your iPad, view this info.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

Find My Phone

How to Find Your Lost or Stolen Verizon Phone or Tablet?

Learn how to locate and track a lost or stolen device. Find recovery methods for any phone or tablet: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Wireless Location Based Services FAQs

Learn about location based services.

Apple® iPad® - Turn GPS Location On / Off

Here's how to turn GPS location for your iPad on or off.

Improving GPS Performance

Apple® iPad® - Reset Location Warnings

Here's how to reset your iPad's location warnings to the default settings.

Home Screen

Apple® iPad® - Spotlight Search

Here's how to quickly search for contacts, emails, and other content on your iPad.

Apple® iPad® - Manage Notes

Here's how to create, delete, or email a Note on your iPad.

Apple® iPad® - Display Icons

Here's how to see current display icons for your iPad.

Apple® iPad® - Notification Center

Here's how to view notifications on your iPad.

Apple® iPad® - View Home Screen Panels

Here's how to switch between Home screen panels on your iPad.

Hotspot

Verizon Mobile Hotspot FAQs - Unlimited & Prepaid Plans

Get an internet connection by accessing your device's Wi-Fi using Verizon Mobile Hotspot. See FAQs for usage with our prepaid plan, unlimited hotspot and cost.

Apple® Article - iOS: Troubleshooting Personal Hotspot

Refer to this Apple support article to troubleshoot common issues with your Personal Hotspot.

Apple® iPad® - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your device for use as an internet or Wi-Fi connection.

Apple® iPad® - Turn Personal Hotspot On / Off

Here's how to turn your iPad's personal hotspot feature on or off.

Apple® iPad® - Personal Hotspot Settings

Here's how to change the Personal Hotspot settings (Wi-Fi password) for your iPad.

Apple® Article - iOS: Use Personal Hotspot

Here's how to share your internet connection on your iPhone or iPad with other devices.

Internet & Web Browser

Apple® iPad® - Clear Temporary Internet Files

If you're having trouble connecting to the Internet or a web page won't display, follow these steps.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Apple® iPad® - Add a Browser Bookmark

Here's how to add a browser bookmark on your iPad.

Apple® iPad® - Turn Private Browsing On / Off

Here's how to turn your iPad's private browsing feature on or off.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Delete Temporary Internet Files and Cookies - Safari

Apple® Article - How to restart the Apple Mobile Device Service (AMDS) on Windows

If your iOS device isn't recognized in iTunes on Windows, view this info on restarting the Apple Mobile Device Service (AMDS).

Apple® iPad® - Turn JavaScript On / Off

If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps.

Apple® iPad® - Allow / Block Browser Cookies

If you can't browse the Internet or view website images on your iPad, view this info.

Apple® iPad® - Delete a Browser Bookmark

Here's how to delete a browser bookmark on your iPad.

Apple® iPad® - Access Websites

Apple® iPad® - Edit a Browser Bookmark

Here's how to edit browser bookmarks on your iPad.

Apple® iPad® - Launch a Browser Bookmark

Here's how to connect to a website from your iPad's browser bookmarks.

Apple® iPad® - Open Web Browser

Here's how to access your iPad's web browser (Safari).

Keyboard

Apple® iPad® - Use Smart Connector

Here's how to use your iPad's Smart Connector feature.

Apple® Article - Use AssistiveTouch on your iPhone, iPad, or iPod touch

Here's a link to info on how to perform certain gestures on your iOS device, like a pinch or multi-finger swipe.

Apple® iPad® - Reset Keyboard Dictionary

Here's how to remove saved words you have typed and return your iPad's keyboard to its default dictionary.

Apple® iPad® - Create a Keyboard Shortcut

Here's how to create a text replacement shortcut on your iPad.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Asian Language FAQs

Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Apple® iPad® - Language Selection

Here's how to change the language and region settings on your iPad.

Lock, Unlock, Password & Security

Apple® iPad® - Lock / Unlock Screen Portrait Orientation Mode

Here's how to fix the screen / display on your iPad if it doesn't flip or rotate.

Apple® Article - Forgot passcode for your iPhone or iPad or your device is disabled

If you've forgotten the password for your iPhone or iPad or your device is disabled, view this info.

Apple® iPad® - Lock / Unlock

Here's how to lock or unlock the screen on your Apple iPad.

Apple® iPad® - Turn Off Passcode

Here's how to turn your iPad's password unlock setting on or off.

Apple® Article - Using a Passcode

Apple® iPad® - Unlock Screen

Here's how to unlock the screen on your iPad..

Apple® Article - Two Factor Authentication

Here's how to obtain more info from Apple on the Two-Factor Authentication used during setup.

Apple® iPad® - Add Additional Fingerprints

Here's how to add additional fingerprints on your Apple iPad.

Apple® iPad® - Turn Guided Access On / Off

If you want your iPad to remain on one app and control what is available when enabled, view this info.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Apple® iPad® - Check Device Storage

Here's how to free up space if your device runs slow/crashes, apps freeze, or you can't save media.

Music

Apple® iPad® - Play Music Files

Here's how to play music files on your iPad.

Navigating & Multitasking

Apple® Article - iOS: Understanding multitasking and background activity

Apple® iPad® - Control Center

Here's some info on your iPad's Control Center menu.

Apple® Article - Family Sharing

Apple® Article - iOS: Switch Control helps you navigate your iOS device

To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.

Apple® iPad® - Control Center Access Settings

Here's how to change Control Center settings on your iPad.

Apple® iPad® - Slide Over

Here's how to open multiple apps at once on your iPad.

Apple® iPad® - Split View

Here's how to open multiple apps at once in split screen view on your iPad.

Operating System & Software

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

Apple iPad mini - Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Protect Against Downloading Ransomware Malware - Apple® iOS

Apple® iPad® - Erase All Content and Settings

If your iPad crashes, has a blank or frozen screen or calling, app and sync issues, view this.

Apple® iPad® - View Software Version

To view the software version your Apple iPad is running, check out this info.

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® Article - Issues with unauthorized modification of iOS

Apple® iPad® - iOS Updates

Here's info on how to update your iPad to the current iOS version.

Remove Ransomware From the Device - Apple® iOS

Apple® Article: Resolve iOS update and restore errors in iTunes

SIM Card

My Verizon Website - Locate the 4G SIM PIN / PUK

If you're unable to make or receive calls or connect to the internet, this could help.

SIM Card Tips and Tricks

Apple® iPad® - Insert SIM Card

Inserting or removing a SIM is helpful when receiving activation errors, trouble with the browser or a blank/frozen screen.

Apple® iPad® - View SIM Card Number

This only helps with viewing the SIM card number/ID on your iPad.

Apple® iPad® - Remove SIM Card

Here's how to remove a SIM card from an Apple iPad.

Apple® iPad® - Turn SIM PIN On / Off

Here's how to turn your SIM pin on or off for your Apple iPad.

Apple® iPad® - Unblock SIM PIN

If your SIM PIN is blocked, here's info on how to unblock it.

Apple® iPad® - Modify SIM PIN

Here's how to change the PIN for the SIM card associated with your iPhone from the default value.

Apple® iPad® - Enable / Disable / Modify SIM PIN

Here's how to enable, disable or modify the SIM PIN on your iPad.

Find your 4G SIM PIN / PUK

Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you have audio problems from the built-in speaker on your iPhone or iPad, view this Apple support article.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Resolve Volume Issues

Status Indicators/Lights

Apple® iPad® - View Signal Strength

Here's how to view signal strength on the Apple iPad.

Text & Multimedia Messaging

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Video:
Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.

Length: 1:24

Video:
Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.

Length: 2:04

Determining Message Type - Apple iOS

Apple® iPad® - Create and Send a Text Message

Here's how to create and send a text message on your iPad via the Messages app.

Video:
Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.

Length: 1:31