Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
DROID DNA by HTC
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
View Signal Strength - Apple® Watch
[Device-Specific Instructions]
Volume Controls - Apple® Watch Series 3
[Device-Specific Instructions]
Here's how to change the volume levels for calls, alerts, and notifications on your Apple Watch Series 3.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Bring Your Own Device to Your Account
[General Information]
Learn how to use My Verizon to bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
Here's hot to perform initial activation/setup on your 3G or 4G smartphone or basic phone.
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Set Up Device - Apple® iPhone® 4s
[Device-Specific Instructions]
Here's how to activate and setup your iPhone.
Apple® Article - Where to Find Your AppleCare Registration Number
[Device-Specific Instructions]
Here's how to find your AppleCare Registration Number to register the AppleCare plan for your new Apple device.
Move to iOS App for Android®
[Device-Specific Instructions]
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Apple® Article - Create an Apple ID without a Payment Method
[Device-Specific Instructions]
Here's a link on to how to set up or use an Apple ID without an associated payment method.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone®
[Device-Specific Instructions]
Reminders - Apple® iPhone®
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on your iPhone.
Download and Install Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on your Apple iPhone.
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Apple® Article - Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC
[Device-Specific Instructions]
Here's how to import photos and videos from your iPhone or iPad to your Mac or Windows PC.
Apple® Article - About File Sharing on iPhone® or iPad®
[Device-Specific Instructions]
Here's how to learn about copying files between your computer and apps on your iOS devices.
Transfer Content - Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Here's how to transfer content with the Content Transfer app with your Apple iPhone.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Check Verizon Wireless Coverage - While In the US
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup, media transfers, apps, data connections, email, messaging and calling.
Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing or receiving calls.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
View Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view the current carrier settings used to ensure optimal network performance on your iPhone.
Apple® Article - What To Do Before You Sell or Give Away Your iPhone, iPad, or iPod Touch
[Device-Specific Instructions]
Here's a link to an Apple support article outlining how to delete info from a device, even if you don't have it anymore.
Notification Center - Apple® iPhone® 4s
[Device-Specific Instructions]

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Percentage - Apple® iPhone®
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4s
[Device-Specific Instructions]
Battery / Call Time / Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Apple® Article - Using iPad power adapters with iPhone, iPad, and iPod
[Device-Specific Instructions]
Here's an Apple support article for using iPad power adapters with your iPhone or iPad.
Apple® Article - Charge the Battery in Your iPhone or iPad
[Device-Specific Instructions]
Here's how to charge the battery and identify supported charging adapters for your iPhone or iPad.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Turn Bluetooth® On / Off - Apple® iPhone®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
To make your Macintosh OS X visible to Bluetooth devices, view this info.

Calendar

Manage Calendar Events - Apple® iPhone®
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 4s
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To remove a temporary call or message block via the My Verizon website, check out this info.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Place an International Call
[Device-Specific Instructions]
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Place a Conference Call - Apple® iPhone®
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info.
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Call a Number - Apple® iPhone®
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Turn Calls From Other Devices On / Off (Continuity) - Apple® iPhone®
[Device-Specific Instructions]
Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.
Voice Dial - Apple® iPhone® 4s
[Device-Specific Instructions]

Camera, Photos & Videos

Record a Time Lapse Video - Apple® iPhone®
[Device-Specific Instructions]
Take a Panoramic Picture - Apple® iPhone®
[Device-Specific Instructions]
Common Camera Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Apple® Article - Sync Photos to Your iPhone, iPad, and iPod Touch in iTunes
[Device-Specific Instructions]
Here's an Apple support article on how to sync photos to your iPhone or iPad using iTunes.
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Play a Video - Apple® iPhone® 4s
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Windows® Device Manager Conflicts - Apple® iOS Devices
[Device-Specific Instructions]
If you can't transfer media between your Apple iOS device and PC, view this info.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Back Up Contacts - Verizon Cloud - Apple® iPhone®
[Device-Specific Instructions]
Here's how to back up your contacts on your iPhone via Verizon Cloud.
Move to iOS App for Android®
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Add a Contact - Apple® iPhone®
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone®
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone®
[Device-Specific Instructions]
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
View Contact Sync Source - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Data Roaming - Apple® iPhone® 4s
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
View Device ID (ESN / IMEI / MEID) - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view the unique device ID (MEID or IMEI) assigned to your iPhone.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Apple® iPhone®
[Device-Specific Instructions]
View Phone Info - Apple® iPhone®
[Device-Specific Instructions]
View Phone Number - Apple® iPhone®
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
To use Spotlight to search for content on your Apple device, swipe down on your home screen to reveal the search field. View this info for more Spotlight functionality.
Spotlight Search - Apple® iPhone® 4s
[Device-Specific Instructions]

Device Settings

Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone®
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone®
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone® 4s
[Device-Specific Instructions]
Update Carrier Settings - Apple® iPhone®
[Device-Specific Instructions]
Here's how to update carrier settings (Access Point Names, MMS settings) for your iPhone.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Forward an Email Message - Apple® iPhone®
[Device-Specific Instructions]
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Apple® Article - Set up an email account on your iPhone or iPad
[Device-Specific Instructions]
Here's how to find the steps to add an email account to your iPhone or iPad.
Reply to an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Apple® Article - Archive your Gmail™ messages
[Device-Specific Instructions]
Here's a link for info on how to archive Gmail messages you're done with but don't want to delete.
View Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone® 4s
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Fetch New Data - Apple® iPhone® 4s
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 4s
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone®
[Device-Specific Instructions]

Home Screen

Display Icons - Apple® iPhone®
[Device-Specific Instructions]
Reset Home Screen Layout - Apple® iPhone®
[Device-Specific Instructions]
3D Touch - Apple® iPhone®
[Device-Specific Instructions]
View Home Screen Panels - Apple® iPhone®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Set Up Personal Hotspot - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - iOS: Troubleshooting Personal Hotspot
[Device-Specific Instructions]
Refer to this Apple support article to troubleshoot common issues with your Personal Hotspot.
Personal Hotspot Settings - Apple® iPhone®
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Edit a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Add a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - How to restart the Apple Mobile Device Service (AMDS) on Windows
[Device-Specific Instructions]
If your iOS device isn't recognized in iTunes on Windows, view this info on restarting the Apple Mobile Device Service (AMDS).
Turn JavaScript On / Off - Apple® iPhone®
[Device-Specific Instructions]
Access Websites - Apple® iPhone®
[Device-Specific Instructions]
Launch a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Web Browser - Apple® iPhone®
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Use AssistiveTouch on your iPhone, iPad, or iPod touch
[Device-Specific Instructions]
Here's a link to info on how to perform certain gestures on your iOS device, like a pinch or multi-finger swipe.
Reset Keyboard Dictionary - Apple® iPhone®
[Device-Specific Instructions]
Turn Voice Input On / Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone® 4s
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Turn Off Passcode - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Forgot passcode for your iPhone or iPad or your device is disabled
[Device-Specific Instructions]
If you've forgotten the password for your iPhone or iPad or your device is disabled, view this info.
Unlock Screen - Apple® iPhone® 4s
[Device-Specific Instructions]
To unlock the screen on your iPhone 4s, check out this info.
Lock / Unlock Screen Portrait Orientation Mode - Apple® iPhone®
[Device-Specific Instructions]
Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.
Phone Lock - Apple® iPhone® 4s
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
Here's how to obtain more info from Apple on the Two-Factor Authentication used during setup.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Check Memory - Apple® iPhone® 4s
[Device-Specific Instructions]

Music

Play Music Files - Apple® iPhone® 4s
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® Article - iOS: Switch Control helps you navigate your iOS device
[Device-Specific Instructions]
To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.
Control Center - Apple® iPhone® 4s
[Device-Specific Instructions]

Operating System & Software

Software Update: Apple iPhone 4s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4s.
Install Device Software Update - iTunes
[Device-Specific Instructions]
To check for or to install software updates for iTunes, view this info.
iOS Updates - Apple® iPhone® 4s
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 4s
[Device-Specific Instructions]
Apple® Article - Get help with iOS update and restore errors
[Device-Specific Instructions]
If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.
View Software Version - Apple® iPhone®
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
Apple® Article - If you see 'No SIM' alert on iPhone
[Device-Specific Instructions]
If you see an "Invalid SIM" or "No SIM Card installed" alert on your iPhone, view this info.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Apple® iPhone® 4s
[Device-Specific Instructions]
View SIM Card Number - Apple® iPhone® 4s
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
If the SIM PIN for your iPhone is blocked, here's how to unblock it.
Insert SIM Card - Apple® iPhone® 4s
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.

Sounds, Volume & Audio

Silent Mode - Apple® iPhone®
[Device-Specific Instructions]
Here's how to turn Silent Mode on or off if your phone doesn't ring or vibrate or you want it to.
Apple® Article - If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
[Device-Specific Instructions]
If you have audio problems from the built-in speaker on your iPhone or iPad, view this Apple support article.
Test the Microphone - Apple® iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone®
[Device-Specific Instructions]
Here's how to utilize the speakerphone functionality on your iPhone.
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone®
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone®
[Device-Specific Instructions]
View Signal Strength - Apple® iPhone® 4s
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Turn SMS On / Off - Apple® iPhone®
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Apple® Article - If you can't send or receive messages on your iPhone, iPad, or iPod touch
[Device-Specific Instructions]
If you can't send or receive messages on your iPhone or iPad, view this Apple support article.
Delete Message - Apple® iPhone®
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Text Message Signature - LG VX3300
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Apple® Article: Use AirPrint To Print From Your iPhone, iPad, or iPod Touch
[Device-Specific Instructions]
Here's an Apple support article on how to use AirPrint to print from your iPhone or iPhone.
Capture a Screenshot - Apple® iPhone®
[Device-Specific Instructions]
Set Up Printing - Apple® iPhone®
[Device-Specific Instructions]
Here's how to set up your iPhone for printing.

Verizon Cloud

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Common Accessibility Settings - Apple® iOS
[Device-Specific Instructions]
Here's how to configure common accessibility options for your iPhone or iPad.
Configure VoiceOver Settings - Apple® iOS
[Device-Specific Instructions]
Here's how to configure VoiceOver settings for your iPhone or iPad.
Guided Access Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]
Zoom & Magnifier - Apple® iOS
[Device-Specific Instructions]
Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wallpapers/Theme

Set Wallpaper - Apple® iPhone® 4s
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - If your iPhone, iPad or iPod Touch won't connect to a Wi-Fi network
[Device-Specific Instructions]
If your iPhone or iPad won't connect to a Wi-Fi network, view this Apple support article.
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Here's how to determine if an active phone call is being transmitted using Wi-Fi Calling.
Wi-Fi Sync with iTunes - Apple® iPhone®
[Device-Specific Instructions]
Here's how to allow wireless syncing between your iPhone and a computer via Wi-Fi.
Add a Wi-Fi Network - Apple® iPhone®
[Device-Specific Instructions]
Here's how to add an available Wi-Fi network to your iPhone.
Turn Wi-Fi Calling On / Off - Apple® iPhone®
[Device-Specific Instructions]
Here's how to turn Wi-Fi Calling for your iPhone on/off.
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone®
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone®
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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