Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis™ Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad® mini with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
iPad® Air 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
iPad® Pro
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad® Air™
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
iPad® mini 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
DROID TURBO 2 - Designed by You
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad® mini
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
iPad® mini 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
View Signal Strength - Apple® Watch
[Device-Specific Instructions]
Volume Controls - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Can I Use An iPhone 4s From AT&T On Verizon?
[Community]
Can you add an iPhone 4s from AT&T
Can I activate an iPhone 4s from Sprint on Verizon?
[Community]
I have an i phone 4S and the current carrier is Sprint, can i activate and use the phone with Verizon?
Can I activate an iPhone 4s that has been out of service?
[Community]
I own a Version 4s and have not had service with Verizon for 2 years. I met all the terms of the contract. How do I go about having the phone unlocked?
Can I use a "Sprint" iPhone 4s with Verizon?
[Community]
I've tried researching it, but I'm just more confused.  Any advice on whether I can use a Sprint iPhone 4s on my Verizon plan? Thanks,Allen
Can someone else activate one of my old phones?
[Community]
I have an old iPhone I want to give a friend for him to use on his own account. How do I make this phone his?
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
How do I activate a used iPhone 4s?
[Community]
I'm getting an used iPhone 4s from my cousin because my Droid Bionic broke and now using an old Droid Motorola.  What do I need to activate the iPhone 4s?
How do I activate my old iPhone 4s with an existing number?
[Community]
how do i activate my old iphone4s with an existing number?
How do I activate my old iPhone 4s?
[Community]
Hi I am going back to my old phone and need to know how to go about doing that.  I will be removing a Samsung s5 and putting an iPhone 4s on the existing plan. Thanks!
How do I add an iPhone 4s to my account?
[Community]
I have a 4s I want to add and they keep making me try to buy a phone and not add my own phone--how do I get around this
Why can't I activate iMessage or FaceTime?
[Community]
Hello! I had my iPhone 4S replaced yesterday, and since the new one was activated I have not been able to activate iMessage or FaceTime. It is worth noting that my old phone, as well as my iPod Touch and Macbook are all connected to iMessage on the same iCloud account with no issues. I've spoken...
Why can't I receive texts after switch from an iPhone to a non-Apple smartphone?
[Community]
On our last upgrade, my daughter switched from iPhone 4s to an HTC1, which she really likes. We did a reset on the iPhone and traded it in for $200.Apparently iMessage was still on, despite the reset which caused the extremely irritating problem of her new phone not being able to receive texts from other...
Why does my iPhone 4S say it is "waiting for activation?"
[Community]
Received new iPhone 4S yesterday. Backed up old iPhone 4 and then synced new 4s. I received a message on phone "Waiting for activation. This may take some time."  Been waiting almost 24 hours.  Instructions that came with the phone said it would only take minutes.  What's going on? ...
Will my AT&T iPhone 4s work on Verizon?
[Community]
I received an iPhone 4s from a friend. She used it on AT&T. I had it unlocked by AT&T (at least that is what the emails said). I can't seem to get it to work on Verizon though. I look at the "Carrier" in the Settings/General/About and it says vf nl 24.0. That is confusing me. I am just trying...

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone®
[Device-Specific Instructions]
Reminders - Apple® iPhone®
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
View Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
Notification Center - Apple® iPhone® 4s
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone®
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4s
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
How do I get a replacement battery for an iPhone 4S?
[Community]
Can i just walk into an Apple store and have the battery replaced in my iPhone 4S?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® iPhone®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]

Calendar

Manage Calendar Events - Apple® iPhone®
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 4s
[Device-Specific Instructions]
Will my calendar events transfer to a new device?
[Community]
I do all my iPhone 4s backups on my computer using iTunes. I plan on purchasing a new iPhone 5s soon. If I transfer my 4s backup to the new 5s will it transfer all my calendar events ??

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Place an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone®
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Call a Number - Apple® iPhone®
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
How do I switch back to the first call when I am on call waiting?
[Community]
When I'm on a call and a second call comes in I tap "hold current call and answer." I get connected to the second call and the first call is put on hold. But when I am done with the second call, how do I get back to the first call? I can't find any way to get back to the call that is on hold. I usually...
Voice Dial - Apple® iPhone® 4s
[Device-Specific Instructions]
Why am I being prompted for a calling pin?
[Community]
So I changed my phone number and to active the new number I am told to dial *28 SEND which then prompts me to purchase a calling pin or use the existing PIN.  Problem is, I don't ever remember setting up a pin.  Verizon told me to remove my sim card (Iphone 4s) and leave it out, that I didn't...
Why can't I send texts or make calls internationally even though we have global services and wi-fi set up?
[Community]
I can't even get the phone to dial verizon support, the line starts and then immediately disconnects! Very frustrating. Anyone with suggestions would be greatly appreciated.
Why can't receive phone calls or texts after activating a new plan with Verizon?
[Community]
Hi everyone. I'm using an iPhone 4S and just opened verizon yesterday. However, I'm not able to receive phone calls or texts, but I'm able to call and text other people and access the web. I already reseted my network settings, triple checked that i'm not forwarding my calls anywhere, and my blocklist...

Camera, Photos & Videos

Record a Time Lapse Video - Apple® iPhone®
[Device-Specific Instructions]
Take a Panoramic Picture - Apple® iPhone®
[Device-Specific Instructions]
Common Camera Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Can I still use my iPhone for music and camera if it is deactivated?
[Community]
Okay so I love my iPhone, I really do, but with my new job I won't be able to afford the ~$90-95 bill that it costs me anymore. I have really good wifi at home (well.. relatively good wifi for what's in my area lol) and on my university campus so I tend to not even use data as much as I used to unless...
Play a Video - Apple® iPhone® 4s
[Device-Specific Instructions]
What is "Pix Place?"
[Community]
I am new to Iphone...I have received a VZW message re:  Pix Place Account.  I do not every recall setting up such a thing with Verizon.  What is this?

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone®
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone®
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone®
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Can I manage duplicate contacts online?
[Community]
I have contacts on my phone 3-4 times Can I manage them on the website? Not my phone too many to do
How can I delete contacts?
[Community]
how do I delete contacts
How do I restore deleted contacts using Backup Assistant?
[Community]
I have been sent to the same page on Verizon's website, but have had no luck finding the "trash can" to find my deleted contacts.  Can anyone help?
How do I transfer my contacts from my Android to my new iPhone?
[Community]
Just got my new iPhone 4S yesterday. How do I transfer the contacts from my old Samsung Strat to my new iPhone? Thanks.
View Contact Sync Source - Apple® iPhone®
[Device-Specific Instructions]
Why are texts and calls showing up under different names than those in the contacts list?
[Community]
I have a relative that just purchased a smartphone for the first time iphone and having issues with her contacts. She said when she receives a txt or call it'll show up a different name from which she has on her contact and not sure why!
Why did my contacts disappear?
[Community]
Are there any problems with the iPhone 4s? I lost all my contacts. All I can see are plain numbers from my texts Is there a fix? ThxDave
Why have my contacts disappeared?
[Community]
for sure all my most frequently used ones are gone. Others remain...the ones I never use. I logged in to My Verizon and see all my contacts listed...how do I get them all back on my phone? My iCloud is off...don't know why, but I'm concerned that if I turn it on, I'll lose what's in my backup.
why can't I search my contact since my last back up assist?
[Community]
If I make a call and type in the phone number, it shows up that I'm calling my contact but if I search for that contact in text messaging, contacts, or through the phone contacts, it doesn't come up. Should I restore from my last sync? My iphone is my rolodex, I really need some of these numbers. Thanks...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 4s
[Device-Specific Instructions]
Can I add an iPhone without a data plan?
[Community]
I wanto to try a new smart phone but I not interest in internet. Can I get a iPhone with my contract without internet service?
Does Facetime use data?
[Community]
When using facetime, does it use your data?
Does iMessage use data?
[Community]
Does using iMessage between iPhones use chargable data on your data plan, as opposed to conventional text massages?
How can I get Gmail and Instagram to connect over 3G?
[Community]
I've deleted and re-added both, I've rebooted - nothing has worked. I'd be grateful for any help. Gmail says Cannot Get Mail. The mail server imap.gmail.com is not responding.Instagram says Could not refresh feed.
How much data does facetime use?
[Community]
How much data does a FaceTime video call use on an iPhone 4S (3G)?
Will the gps work if I am outside the United States?
[Community]
What information is accessible on i4s when traveling out of the country without an international plan?  Does GPS work?  Can you access saved email? etc?

Date & Time

Date and Time Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Apple® iPhone®
[Device-Specific Instructions]
View Phone Info - Apple® iPhone®
[Device-Specific Instructions]
Can I add insurance online?
[Community]
I have had my phone for one week, i originally denied insurance  with the rep but have since changed my mind. I would like to add insurance to my phone but i would like to do it online and not have to call a rep.
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?
View Phone Number - Apple® iPhone®
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 4s
[Device-Specific Instructions]

Device Settings

Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Backlight - Apple® iPhone®
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone®
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone® 4s
[Device-Specific Instructions]
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?
How do I suspend service on my phone ?
[Community]
my iPhone was stolen and I want to suspend service
How do I turn off keypad sounds?
[Community]
Im not sure what setting controls my keypad sounds
How do I unlock an I-phone 4S?
[Community]
How do I unlock an I-phone 4S?
How do I wipe and deactivate my old phone?
[Community]
Hi!I recently upgraded to an iphone 6 from my iphone 4s. I followed the instructions to activate the phone (and yes, I turned off the old phone before I did this). My question is: When you activate the new phone, is the old phone automatically deactivated or is there something I need to do additionally?...
Is the iphone 4s capable of 4g?
[Community]
are i phone 4s phones 4g capable
Update Carrier Settings - Apple® iPhone®
[Device-Specific Instructions]
Why did my iPhone 4s stop ringing?
[Community]
YESTERDAY MY IPHONE 4S QUIT RINGING. I CANNT GET IT TO RING, ONLY VIBRATE......................THANKS
Why don't I hear a beep when I call someone and they are on the phone?
[Community]
I called my son and he was on the phone but it did not beep to let me know he is on the phone.  Is there a way to turn that off so that when people call you they don't know you are already on the phone?  If so, how do you do that?
Why is my iPhone 4s saying it is disabled?
[Community]
I dropped my iphone  4s and the screen went black, I can not get it turned back on.  I have an Iphone 4s that I had before and it didn't keep a charge very well.  But I want to use it till I can get a replacement.  But when I turned it on it says it is disabled...how can I get this...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Forward an Email Message - Apple® iPhone®
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Reply to an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
View Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone® 4s
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Fetch New Data - Apple® iPhone® 4s
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 4s
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone®
[Device-Specific Instructions]
Will the gps work if I am outside the United States?
[Community]
What information is accessible on i4s when traveling out of the country without an international plan?  Does GPS work?  Can you access saved email? etc?

Home Screen

Display Icons - Apple® iPhone®
[Device-Specific Instructions]
Reset Home Screen Layout - Apple® iPhone®
[Device-Specific Instructions]
3D Touch - Apple® iPhone®
[Device-Specific Instructions]
View Home Screen Panels - Apple® iPhone®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone®
[Device-Specific Instructions]
Personal Hotspot Settings - Apple® iPhone®
[Device-Specific Instructions]
How do I set up a mobile hotspot on my iPhone 4s?
[Community]
looking for info on 4s 3G hot spot how does it work?
How do I use an iPhone as a hotspot?
[Community]
How do I use iPhone as hotspot?

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Edit a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Turn JavaScript On / Off - Apple® iPhone®
[Device-Specific Instructions]
Access Websites - Apple® iPhone®
[Device-Specific Instructions]
Launch a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Web Browser - Apple® iPhone®
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone®
[Device-Specific Instructions]
How do I type symbols using 4S keypad?
[Community]
How to type symbols such as $ using 4s keypad?
Reset Keyboard Dictionary - Apple® iPhone®
[Device-Specific Instructions]
Turn Voice Input On / Off - Apple® iOS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone® 4s
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 4s
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone® 4s
[Device-Specific Instructions]

Operating System & Software

Software Update: Apple iPhone 4s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4s.
Install Device Software Update - iTunes
[Device-Specific Instructions]
iOS Updates - Apple® iPhone® 4s
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 4s
[Device-Specific Instructions]
Can I downgrade my IOS?
[Community]
How do i downgrade from IOS7.1 to 7.06?
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?

SIM Card

Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you see 'No SIM' alert on iPhone
[Device-Specific Instructions]
If you see an "Invalid SIM" or "No SIM Card installed" alert on your iPhone, view this info.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Apple® iPhone® 4s
[Device-Specific Instructions]
View SIM Card Number - Apple® iPhone® 4s
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
Insert SIM Card - Apple® iPhone® 4s
[Device-Specific Instructions]
Can I have my device unlocked for use in both the U.S. and Mexico?
[Community]
I bought an iPhone 4s of a friend, in hopes of using it in Mexico, then when I crossed over to Us for work, use VZW. He mentioned it was unlocked, but after I restored and reset, the splash screen said use SIM for International Roaming. I tried inserting a SIM card from Mexico but didnt accept it,...
Can I use a de-activated 4S in Europe with a foreign SIM card?
[Community]
Can I use a de-activated 4S in Europe with a foreign SIM card?
Can I use an unlocked iPhone 4s in Greece?
[Community]
hello, my name is valentinos and iam from greece i have bought an iphone 4s from ebay and is activated at verizon us. i didnt know that in usa the verizon use cdma network and here in greece we have gsm so i would like an (anwser ) if i could to unlock it or to used it in greece . thanks!! my phone...
Can I use my 4s SIM card in a Nexus 5?
[Community]
I have a Verizon iPhone 4S, my question is has anybody used their SIM card in a Nexus 5? For some reason Verizon doesn't like Nexus!
How do I have a main phone and a usable backup device?
[Community]
Hi Guys,I'm Looking to use one of my old phones as a backup phone(to take on trips, so if i drop it i still have my main one)My main phone is an lg g2 (verizon)and my backup one is an iphone 4s (verizon).So how would i make the backup phone usable? Do I just swap the sim card any time i need it?Any...
My device is showing "SIM Locked." What can I do?
[Community]
My phone is showing SIM Locked, what can I do to unlock it?@
SIM Failure & No Service ???
[Community]
Can any one offer help with a 4S iphone that says "SIM Failure" when it comes off a night on the charging station? I also get "No Service" and since this is my only phone, it's very frustrating. After a visit to a Verizon store and an online chat with a Verizon rep, I have learned that rebooting the phone...
What will happen to my device if I use an international SIM card?
[Community]
I will be travelling to the UK.  I have Verizon service on an iPhone 4S.  My intention is to switch out the SIM card when I get there after purchasing a new SIM card with a UK phone number to give to friends and family to call me on. Questions:1) According to what I have read, my Verizon...
Where can I find the PUK code for my iPhone 4s?
[Community]
My iPhone 4s says PUK locked.  Your sim cannot be accessed. Does anyone know how to undo this?
Why can't I activate my iPhone 4s with a SIM card?
[Community]
I purchased a refurbished iPhone 4s to replace my current iPhone 4s because it is getting old. When I received it I figured I could do what I have done with my iPhone 6's and just swap the SIM card. But on the iPhone 4s this didn't work, the old phone still calls and texts with no SIM card installed....
Will I be able to use my SIM card to activate a new device?
[Community]
Hello. If I were to get an Apple iPhone 6 or a Samsung S6 Galaxy Edge from an old Apple iPhone 4S, would I just reuse iPhone 4S' old SIM card into one of these newer smartphones without having to do anything else? Or is there something else I have to do for Verizon Wireless service? Thank you...
Will my AT&T iPhone 4s work on Verizon?
[Community]
I received an iPhone 4s from a friend. She used it on AT&T. I had it unlocked by AT&T (at least that is what the emails said). I can't seem to get it to work on Verizon though. I look at the "Carrier" in the Settings/General/About and it says vf nl 24.0. That is confusing me. I am just trying...

Sounds, Volume & Audio

Silent Mode - Apple® iPhone®
[Device-Specific Instructions]
Test the Microphone - Apple® iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone®
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone®
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
How can I hear my texts?
[Community]
I can't hear my incoming text messages. Can anyone assist?

Status Indicators/Lights

View Signal Strength - Apple® iPhone® 4s
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Turn SMS On / Off - Apple® iPhone®
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Can I block someone from texting me?
[Community]
Is it possible to "block" someone from whom I don't want to receive a text ?
Delete Message - Apple® iPhone®
[Device-Specific Instructions]
Does iMessage use data?
[Community]
Does using iMessage between iPhones use chargable data on your data plan, as opposed to conventional text massages?
How do I disable group messages?
[Community]
I don't want to receive group messages.  Can I adjust a setting so they stop?
How do I receive my texts as iMessages?
[Community]
Greetings, I had my iPhone 4s and DH's 4s side by side right now trying to figure out why I am missing a boatload of messages coming from DH's iPhone since yesterday morning. What I know: 1. DH upgraded to OS 7.1 yesterday (as per settings in phone) Not sure what the OS was before that,...
Text Message Signature - LG VX3300
[Device-Specific Instructions]
What happens to a blocked number when they try to text you?
[Community]
I have heard mixed answers on this.  I have an iphone, and so does the number I blocked.  I have turned off iMessage, and am curious what, on his end, will happen if he tries to text me.  Will it say "delivered" as normal, or will it turn green with the red exclamation that says "message...
Why are people getting e-mails when I text them?
[Community]
So I recently changed my phone number and after completing the activation steps successfully, I started texting my contacts my new number.  However, some of my contacts are receiving an email that seems to just show a snapshot of the text I sent them.  Any ideas on what could be happening? ...
Why are some messages green and others blue?
[Community]
when i message everyone in my contacts they send as green and when i send a message to my fiances phone that is on the same account why are they blue?
Why can't I activate iMessage or FaceTime?
[Community]
Hello! I had my iPhone 4S replaced yesterday, and since the new one was activated I have not been able to activate iMessage or FaceTime. It is worth noting that my old phone, as well as my iPod Touch and Macbook are all connected to iMessage on the same iCloud account with no issues. I've spoken...
Why can't I send texts or make calls internationally even though we have global services and wi-fi set up?
[Community]
I can't even get the phone to dial verizon support, the line starts and then immediately disconnects! Very frustrating. Anyone with suggestions would be greatly appreciated.
Why can't receive phone calls or texts after activating a new plan with Verizon?
[Community]
Hi everyone. I'm using an iPhone 4S and just opened verizon yesterday. However, I'm not able to receive phone calls or texts, but I'm able to call and text other people and access the web. I already reseted my network settings, triple checked that i'm not forwarding my calls anywhere, and my blocklist...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone®
[Device-Specific Instructions]
Can I get alerts to one of my devices when a stolen device is turned on?
[Community]
someone has turned it on 3 days in a row.  ive run the locator, but it does not good while the phone is off.  they only turn it on long enough to get stopped by my password on the phone.  but, data statistics on the phone that it has been turned on, and data cant be sent nor received while...
How do I erase everything on my iPhone 4s?
[Community]
how do you clear an apple iPhone 4s out?
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?
How do I get pictures from my computer off of my iPhone 4s?
[Community]
When I plugged my phone into my computer to download my pics onto my computer, the computer downloaded all my pictures on my phone. I have tried many times to get rid of the pics, but I am not able too. With all those pics there I am not able to do any software updates, how can I get rid of all those...
How do I use my old iPhone as an iPod?
[Community]
I have an old iPhone 4s that is all cleared out and I can not get past the welcome screen, even when I plug it into iTunes. I want to give it to my little sister to take with her on a trip to use for wifi and media and am not sure what to do to enable this to happen.
My screen is magnified and I can't enter my passcode. How do I reset the screen?
[Community]
4s screen is magnified so a pass code cannot be entered.  Pinching does not take the figures back to normal size.  How do I get it to respond?
Set Up Printing - Apple® iPhone®
[Device-Specific Instructions]
What do I do if my device is not responding?
[Community]
All the sudden when i go to unlock my phone it only swipes halfway, i held down the power button and the home button and nothing works i have an iphone 4s

Verizon Cloud

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Turn VoiceOver On / Off - Apple® iOS®
[Device-Specific Instructions]
Common Accessibility Settings - Apple®
[Device-Specific Instructions]
Configure VoiceOver Settings - Apple®
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone® 4s
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Wi-Fi Sync with iTunes - Apple® iPhone®
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone®
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone®
[Device-Specific Instructions]
Can I activate an iPhone 4s from Sprint on Verizon?
[Community]
I have an i phone 4S and the current carrier is Sprint, can i activate and use the phone with Verizon?
How do I connect to Wi-Fi without any networks listed?
[Community]
So I went to bed with wifi that was working just fine and one that I normally never have an issue with. I woke up this morning to a text from Verizon saying that my data was at 75% (I have 2 GB and given that I'm always near a place with wireless it's suited me just fine for years), and noticed that my...
How do I get rid of "No Internet" pop-up?
[Community]
I have an iPhone 4S. All day today I can't get anything on the Internet. It keeps saying no internet. I can see I have wifi connection. It doesn't even work when I leave home. Phone calls working fine.
How do I use the network instead of wi-fi?
[Community]
how do I change the phone setting from wi-fi to network?
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
What constitutes data usage?
[Community]
what constitutes data usage?
Will a suspended device still work over wi-fi?
[Community]
If I suspend service for a week on my iPhone, will it still work on a Wi-Fi network?

Still Have Questions?


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