Apple® iPhone® 5 - Support Overview

Find device-specific support and online tools for your Apple iPhone 5.

Filter all topics below.


Activation, Setup & User Guides

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

AirDrop

Apple® iPhone® - Share Files with AirDrop

Here's how to wirelessly share files from your iPhone without using Wi-Fi.

Apple® iPhone® - Turn AirDrop On / Off

Here's how to turn AirDrop for your iPhone on or off.

Apple® iPhone® 5 - Turn AirDrop On / Off

Here's how to turn AirDrop for your iPhone 5 on or off.

App Issues

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple® Article - Fix unexpected quits or launch issues in iTunes for Windows

If iTunes for Windows Vista or later won't open, stops responding or unexpectedly quits, view this info.

Apple® Article - Trouble installing or updating iTunes for Windows

For issues installing iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, view this info.

Apple® iPhone® - Restrict App Usage

Here's how to restrict access to apps and hide app icons on your iPhone.

Apple® iPhone® - Update Apps

Here's how to manually update the apps on your iPhone.

Apple App Store

Apple® iPhone® 5 Simulator: Changing Settings

Learn how to change the App Store settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Downloading an App

Discover how to search for and download an app or widget in the Apple® App Store℠ on your iPhone 5.

Apple® iPhone® 5 Simulator: Uninstalling an App

A visual walkthrough for uninstalling an app or widget from your iPhone 5.

Camera, Photos & Videos

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Contacts

Verizon Cloud - Apple® iPhone® - Back Up Contacts

Here's how to back up your contacts on your iPhone via Verizon Cloud.

Data

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Device Switch

BlackBerry - Device Switch - Apple® iOS

Here's how to use the Device Switch app to switch between from a BlackBerry device to an Apple iOS device.

Install Device Switch - Apple® iOS

Here's how to install the Device Switch app from the App Store on your Apple iOS device.

Facebook

Change Default Messaging App - Facebook® Messenger

Here's how to change your default messaging app from Facebook Messenger to another service.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Field Force Manager

Download and Install Field Force Manager - Apple iOS

Here's how to install Field Force Manager on your Apple iOS device.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

Find My iPhone

Apple® Article - Find My iPhone Activation Lock

Here's a link to the Apple support article outlining how to turn activation lock on or off.

Apple® Article - iCloud®: Set up Find My iPhone

To set up Find My iPhone on your iOS device via iCloud and to determine if your device supports this function, view this info.

Apple® iPhone® - Download and Install Find My iPhone App

Here's how to download and install the Find My iPhone app on your iPhone.

Apple® iPhone® - Turn Find My iPhone On / Off

Here's how to turn the Find My iPhone feature on or off.

Apple® iPhone® - Use Find My iPhone

Here's how to use the Find My iPhone app to remotely locate, lock and erase your iPhone.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple® iPhone® - Allow / Deny App Access

Here's how to allow or deny apps access to certain functions of your iPhone (e.g., Calendar, Camera, Contacts, etc.).

Apple® iPhone® - Allow App Usage

If you'd like to allow access to apps or can't see app icons on your iPhone, view this info.

Apple® iPhone® - Contact App Developers

Here's how to report problems or submit suggestions for apps via the App Store on your iPhone.

Apple® iPhone® - Install Apps

Here's how to install third-party apps on your iPhone.

Apple® iPhone® - Offload Unused Apps

Here's how to remove an app from your iPhone but keep its associated data.

Apple® iPhone® - Restrict App Usage

Here's how to restrict access to apps and hide app icons on your iPhone.

Apple® iPhone® - Turn Background App Refresh On / Off

Here's how to enable or disable iPhone apps running in the background to check for new content.

Apple® iPhone® - Update Apps

Here's how to manually update the apps on your iPhone.

Apple® iPhone® - View, Open or Close Recently Used Apps

Here's how to view, open, or close recently used apps on your iPhone.

Apple® iPhone® 5 - Install Apps

Here's how to install apps on your iPhone 5.

Apple® iPhone® 5 - Turn Background App Refresh On / Off

Here's how to enable or disable iPhone 5 apps running in the background to check for new content.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Health

Apple® Article - Use Health on your iPhone

Here's how to get info on the Health app on your iPhone.

Health App - Apple® iPhone® - View / Manage Health Data

Here's how to view / enter / edit health info (e.g., nutrition, sleep, vitals, etc.) to the Health app on your iPhone.

Health App - Apple® iPhone® - Add Health Data to Dashboard

Here's how to add health data (e.g., steps, workouts, etc.) to the dashboard of the Health app on your iPhone.

Health App - Apple® iPhone® - Create Medical ID

Here's how to add Medical ID info (e.g., allergies, medical conditions, etc.) to the Health app on your iPhone.

Health App - Apple® iPhone® - View Dashboard Info

Here's how to access Dashboard info e.g., calendar, health data, etc.) for the Health app on your iPhone.

Health App - Apple® iPhone® - View Info Sources

Here's how to view the apps and devices that request permission to update the Health app data on your iPhone.

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Lost, Stolen or Damaged

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

Maps

Apple® iPhone® 5 Simulator: Adding Map Layers

Find out how to add layers to Maps to view current traffic on your iPhone 5.

Apple® iPhone® 5 Simulator: Using Turn-by-Turn Direction

A visual guide on how to navigate to a location using Maps on your iPhone 5.

MobileIron

Add Users on Core - MobileIron

Here's info on how to add users on Core for your MobileIron service.

Allow / Require / Forbid Apps on Devices - MobileIron

Here's info on how to allow / require / forbid apps on your MobileIron devices.

Assign User and Admin Roles - MobileIron

Here's how to set allowed functions for users and administrators in MobileIron.

Download and Install App - MobileIron

Here's how to install the MobileIron app on your Android, iOS or Windows device.

Follow Customer's Cases - MobileIron

Here's how to look up and follow a customer's support cases in MobileIron.

LDAP Return Codes - MobileIron

Here's info on LDAP Return Codes for your MobileIron service.

LDAP Sync History Error - MobileIron

Here's info on how to view the LDAP Sync History Error for your MobileIron service.

Labels and What is a Dynamic (Filter) Label - MobileIron

Here's info on labels and Dynamic (Filter) Labels for MobileIron.

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Here's info on how to manage SSL Certificates on MobileIron Core and Sentry.

Manually Quarantine a Device - MobileIron

Here's how to manually quarantine a device via the MobileIron support site.

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Here's how to renew your Apple device's Mobile Device Management certificate in MobileIron.

Set Up App Control - MobileIron

Here's how to set up App Control for MobileIron.

Support Portal User Administration Guide - MobileIron

Here's how to access the Support Portal User Administration Guide for MobileIron.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon Website - Sign In / Register

Here's how to log in / sign in to or register for your My Verizon account via our website.

My Verizon app - Apple® iPhone® - Device Health Check

Here's how to use the Device Health Check to identify and fix common issues on your iPhone.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - Sign Up for Share Name ID

Here's how to sign up for Share Name ID via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

Operating System & Software

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Roadside Assistance

Access Roadside Assistance - Apple iOS

Here's how to access Roadside Assistance on your Apple iOS device.

Roadside Assistance - Apple® iPhone® - Find Your Location

Here's how to find your location via the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Download and Install App

Here's how to install the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Locate Service Center

Here's how to locate a service center with the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Place Emergency Call

Here's how to place an emergency call using the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Register a Vehicle

Here's how to register your vehicle through the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Request Assistance

Here's how to request assistance using the Roadside Assistance app on your iPhone.

Siri

Apple® Article - Use Siri®

To obtain info about the features of Siri and how to use it, view this info.

Apple® iPhone® - Manage Siri Settings

Here's how to set up Siri for your iPhone and choose when it's available via voice commands.

Apple® iPhone® 5 - Siri Settings

Here's how to manage Siri settings on your iPhone 5.

Apple® iPhone® 5 - Turn Siri On / Off

Here's how to turn the Siri personal assistant for your iPhone 5 on or off.

Apple® iPhone® 5 Simulator: Turning Siri On and Off

Learn how to turn Siri on and off with your iPhone 5.

Apple® iPhone® 5 Simulator: Using Siri

Discover how to get use Siri® on your iPhone 5.

Apple® iPhone® 5 Simulator: Using Siri Hands-Free

An interactive guide for how to use Siri handsfree on your iPhone 5.

Software Issues

Apple Article - Restore your iOS device to factory settings

View this info for additional help with restoring your iOS device to factory settings.

Apple® iPhone® - Perform a Device Restore

Here's how to restore your iPhone if you're having app / touchscreen problems and / or audio, call and sync issues.

Text & Multimedia Messaging

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

VZ Navigator

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Verizon Cloud - Apple® iPhone® - Back Up Contacts

Here's how to back up your contacts on your iPhone via Verizon Cloud.

Verizon Cloud - Apple® iPhone® - Create a Profile

Here's how to create a profile when using Verizon Cloud on your Apple iPhone.

Verizon Cloud - Apple® iPhone® - Install and Configure

Here's how to install and configure Verizon Cloud on your iPhone.

Verizon Cloud - Apple® iPhone® - Manage Photos / Videos

Here's how to manage photos and videos on Verizon Cloud from your iPhone.

Verizon Cloud - Apple® iPhone® - Manage Settings

Here's how to manage your Verizon Cloud backup settings on your iPhone.

Verizon Cloud - Apple® iPhone® - View Storage Meter / Upgrade Memory

Here's how to check your Verizon Cloud storage space on your iPhone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Cloud - Website - Windows - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Windows computer.

Verizon Messages (Message+)

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Apple® iOS - Redeem an eGift

Here's how to redeem an eGift via the Verizon Messages (Message+) app or another messaging app via your iPhone / iPad.

Verizon Messages - Apple® iOS - View an eGift Balance

To view an eGift balance from your Apple device via the Verizon Messages (Message+) app, see this info.

Verizon Messages - Apple® iPad® - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages app on your Apple iPhone.

iCloud

Apple Article - How to back up your Apple devices

Here's how to back up your Apple device so you'll have a copy of your info if your device is lost or damaged.

Apple® Article - Manage your iCloud® Storage

Here's a link to an Apple support page that gives you info on how to manage iCloud storage.

Apple® Article - iCloud®: Set up Find My iPhone

To set up Find My iPhone on your iOS device via iCloud and to determine if your device supports this function, view this info.

Apple® Article: iOS - Set Up iCloud®

Here's how to setup iCloud on your Apple device.

Apple® iPhone® - Delete iCloud® Account

Here's how to delete an iCloud account from your iPhone.

Apple® iPhone® - Manage iCloud® Backup Options

Here's how to manage iCloud backup options for your iPhone.

Apple® iPhone® - Restore from iCloud® Backup

Here's how to restore content (e.g., Photos, Music, settings, etc.) to your iPhone from a backup on iCloud.

Apple® iPhone® - Set iCloud® Preferences

Here's how to change your iCloud settings on your iPhone.

Apple® iPhone® - Turn iCloud® Backup On / Off

Here's how to turn the iCloud Backup option for your iPhone on or off.

Apple® iPhone® - Upgrade iCloud® Storage Space

Here's how to add more storage space in iCloud.

Apple® iPhone® - iCloud® - Add a Family Member

Here's how to add family members to your iCloud account and allow them to share content on their iPhones.

Apple® iPhone® - iCloud® - Remove a Family Member

Here's how to use your iPhone to remove family members from your iCloud account.

Apple® iPhone® - iCloud® - Set Up Family Sharing

Here's how to use your iPhone to set up your iCloud account so you can share content with family members.

Apple® iPhone® 5 - Add an iCloud® Email Account

Here's how to set up an iCloud email account on your iPhone 5.

Find My iPhone® - Remove Find My iPhone via iCloud®

Here's how to remove Find My iPhone from the iCloud website.

iMessage

Apple® Article - iOS: Using Messages

Here's some info on using iMessage on your iOS device.

Apple® iPhone® - Turn iMessage® On / Off

Here's how to turn iMessage for your iPhone on or off.

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple Article - How to back up your Apple devices

Here's how to back up your Apple device so you'll have a copy of your info if your device is lost or damaged.

Apple Article - If you can't back up or restore your iOS or iPadOS device to a computer

If you see an alert message when you're backing up your iPhone or iPad, view this info.

Apple Article - If your computer doesn't recognize your device

If you don't see your device in when you connect your iPhone or iPad to your Mac or Windows PC, view this info.

Apple Article - Restore your iOS device to factory settings

View this info for additional help with restoring your iOS device to factory settings.

Apple Article - Sync your iPhone, iPad, or iPod using your computer

Here's how to use your Mac or PC to sync media (e.g., movies, music, etc.) on your iPod, iPhone, or iPad.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® Article - Download Past Purchases

Here's how to download past purchases from the iTunes and App Stores to your desired iOS device.

Apple® Article - Fix unexpected quits or launch issues in iTunes for Windows

If iTunes for Windows Vista or later won't open, stops responding or unexpectedly quits, view this info.

Apple® Article - Latest iTunes Version

Here's how to ensure you have the latest version of iTunes and access the latest download if not.

Apple® Article - Syncing your iPhone or iPad with iTunes

Here's how to find instructions on using iTunes to sync the content on your iPhone or iPad.

Apple® Article - Trouble installing or updating iTunes for Windows

For issues installing iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, view this info.

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Apple® iPhone® - Perform Wi-Fi Sync with iTunes®

Here's how to allow wireless syncing between your iPhone and a computer via Wi-Fi.

Apple® iPhone® - Perform a Device Restore

Here's how to restore your iPhone if you're having app / touchscreen problems and / or audio, call and sync issues.

Download and Install iTunes - Windows

Here's how to download and install iTunes using a Windows-based computer.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

iTunes System Requirements

View this info on system requirements for iTunes on a Mac or Windows computer.