Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Do I need to charge my iPhone 6 as I am activating it?
[Community]
Do I begin my iPhone6 activation by just turning on the phone, or should it be plugged in (as if charging?)Is it a smooth transition from the the iPhone5, or are there things I should know?
Do I need to have a credit card on file to access the app store?
[Community]
When I go into the app store it has all of my account information pop up but I can't do anything. Do you have to have a Card on file in order to access the app store?
Do I need to remove the SIM card from my iPhone 5 to activate my iPhone 6?
[Community]
in order to activate my new iphone 6  I need to remove the old sims from my iphone 5s?
How do I activate the device I just received?
[Community]
Just got my phone from my insurance, but it needs to be activated
How would I switch from an iPhone 6 to an LG G4?
[Community]
I want to sell my iPhone on eBay, and buy an LG G4. I would remove the sim card before selling, and put it into the LG G4 after buying it on eBay. Would I need to do anything  in-between like call Verizon to let them know I was transferring the SIM? I have a more everything plan and i am still under...
Is my iPhone 6 compatible on Verizon's Network?
[Community]
I have a iPhone 6 (a1586) that I bought straight from the from the Apple Store, unlocked. I'm currently on Straight Talk's Verizon network but I've been thinking of switching back to Verizon. Am I able to do that with my phone? I really don't want to buy a new phone since this one is only about 4 months...
What are the activation fees for an upgrade from an iPhone 5 to an iPhone 6?
[Community]
Nyma asked Verizon Wireless: Q: What are the activation fees for an upgrade from an iPhone 5 to an iPhone 6? A: Oh boy! I'm happy you're getting he iPhone 6. Upgrading is always exciting. Here is all the information you'll need about the activation fee. https://www.verizonwireless.com/support/wireless-service-checklist-faqs/-...

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]

Alerts & Reminders

Reminders - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Apple® iPhone® 6 Simulator: Understanding Indicator Icons
[Interactive Simulation]
A visual guide of the indicator icons on the Apple iPhone 6.
Apple® iPhone® 6 Simulator: Understanding iPhone Buttons and Features
[Interactive Simulation]
A visual guide of the main buttons and functions of Apple iPhone 6.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Managing the Battery
[Interactive Simulation]
Explore how to monitor and manage the power supply on Apple iPhone 6.
Can an iPhone 6 battery be replaced?
[Community]
Can a IPhone 6 battery be replaced?
Is The iPhone 6 Battery Removable?
[Community]
Can the battery in the iPhone6 be removed?  Mailing in for Trade In Promotion.
Why won't my battery hold a charge for more than 5 hours?
[Community]
MY phone which is about 6 weeks old, iPhone 6.  It will not hold a charge for more than 5 hours
Why won't my device charge fully?
[Community]
I have an iPhone 6 and this morning it quit charging at 98% and it will not charge anymore.  Although the charger is connected the battery life keeps going down.  Any advice on how to fix this? Thank you!

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair Apple iPhone 6 with your Bluetooth device.
How can I get my iPhone 6 to pair with my Honda CRV?
[Community]
I traded my iPhone 5c with a iPhone 6 and now I can't pair it with my 2013 Honda Cr-V.  any way I can do that?
How do I know which vehicles my iPhone 6 Bluetooth is compatible with?
[Community]
How can I findout about the compatibility between the iPhone 6 and certain vehicles, and the hands free connectivity in those vehicles? I am interested in the iPhone 6 but have several meetings that have to call into for work.  Where can I find out about the compatibility with iPhone 6 and if...
How do I stop my iPhone from pairing with an apple watch?
[Community]
How to cancel pairing I phone with Apple watch which I don't have on Bluetooth?

Calling & Dialing

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to save the number of someone who called you in your contact list of Apple iPhone 6.
Apple® iPhone® 6 Simulator: Changing Call Settings
[Interactive Simulation]
Learn how to change the call settings on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Using Your Phone
[Interactive Simulation]
Explore how to make a call using Apple iPhone 6.
Call a Number - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Can I Make Calls While In Thailand?
[Community]
I am adding Travel Pass for my trip to Thailand. Will I dial my calls back to the US AND within Thailand as if they were international calls?  I have an iPhone 6 plus.  Tnx
How do I cancel call forwarding?
[Community]
How to cancel call forwarding
How do I dial when I am in Canada?
[Community]
How do I dial when In Canada
How do I disable calling and data while traveling?
[Community]
Visiting Caribbean on cruise ship. Don't want an International plan. Only want to use WiFi to check email. How can I make sure I don't accidentally incur voice/data roaming charges.
How do I merge calls?
[Community]
I am having issues when merging a call.I use my phone for business and when a call comes in and I want to send it to a coworker I have issues. I mute myself, add another caller and if the other caller does not pick up I cannot get back to the original caller.I could just patch the original caller...
How many people can I connect on one conference call?
[Community]
How many can I connect for one conference call? Have you experienced good connection and quality with these conference calls?
Is it possible to get two phone numbers on the same phone?
[Community]
Is it possible to add an additional phone number to the same mobile device? ( iPhone 6 )
Voice Dial - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Why can't I call the U.S. from St. Maarten?
[Community]
Have iphone6 and Verizon $10/day travel pass.  Am in St Maarten-Dutch.  Receive phone calls and texts but can't call US back.  Use plus sign then 1 and 10digit number.  Get 3 beeps then nothing.  What's wrong?

Camera, Photos & Videos

Unable to Sync with iTunes® - Photos
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to record a slow-motion video with Apple iPhone 6.
Apple® iPhone® 6 Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
A visual guide to recording a video that plays back faster on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Editing a Photo
[Interactive Simulation]
Explore how to edit the pictures you take on Apple iPhone 6, like crop, filter and more.
Apple® iPhone® 6 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using Apple iPhone 6.
Apple® iPhone® 6 Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Explore how to use and switch between the front and rear-facing cameras on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using Apple iPhone 6.
How do I take a screen shot?
[Community]
how do I take a screen shoot on my iphone?
Play a Video - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Why is my storage full?
[Community]
My phone keeps saying it's almost at full storage. It says that my photos and videos use 9.2gb but I only have 58 photos and 47 short videos. I have erased everything from the delete file also. What can I do?
Will I be charged extra if I take pictures while abroad?
[Community]
I was told that if I use my iPhone to tKe pics while visiting Erope (from USA) that I will incur charges.IS this true?  Are settings needed to be changed?

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Add a Contact - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to the address book of Apple iPhone 6.
Apple® iPhone® 6 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Learn how to assign a picture to a contact on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Deleting a Contact
[Interactive Simulation]
A visual guide for removing a contact from the address book of Apple iPhone 6.
Apple® iPhone® 6 Simulator: Edting a Contact
[Interactive Simulation]
Learn how to edit the information of one of the contacts save on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Discover how to transfer all of your contacts to or from Apple iPhone 6.
Apple® iPhone® 6 Simulator: Syncing Accounts
[Interactive Simulation]
Learn how to sync contacts between accounts on your Apple iPhone 6.
Edit a Contact - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
How Do I Add New Phone Contacts?
[Community]
How do I add a phone number received on messenger to my regular phone contacts on Apple Iphone 6S?
How can I get my contacts list from my Verizon Cloud to my Iphone6?
[Community]
icloud cleaned out my all phone numbers in my contact list but it is saved on the Verizon Cloud. how do I get is back on the iphone6?
Why are contacts from our new iPhone appearing on our old one?
[Community]
I have an iPhone 6 and husband just purchased an iphone6S. His contacts have loaded onto my phone. Also, I try to text him and the text is sent back to my phone.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Managing Data Usage
[Interactive Simulation]
Explore how to monitor and manage how much data you're using on Apple iPhone 6.
Can I Use My iPhone 6 During My Trip To England?
[Community]
I am traveling by ship NY -England (Cunard Queen Mary 2) and afterward will spend 7 days in England - am I cleared to use my I Phone 6  for this trip?
Can we add data so we don't go over our limit for the month?
[Community]
My husband and I are getting close to our 10G limit for our iPhone 6+. Am I able to add some data so we don't go over just for the month? I accidentally turned off my wifi so that's the only reason we are even close to over, we won't need extra data next month.
Data Roaming - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
How do I disable calling and data while traveling?
[Community]
Visiting Caribbean on cruise ship. Don't want an International plan. Only want to use WiFi to check email. How can I make sure I don't accidentally incur voice/data roaming charges.
How so I see which app is using all my data?
[Community]
My daughter's phone (iPhone6+) has seen a marked increase in the data usage recently including using almost 5GB in one day. She is not aware what app she has that might be doing this. Is there a way to know how much data a specific app is using?
How was so much data used at one time?
[Community]
I suddenly discovered on 1/31/16 at 12:23 PM my son's iPhone 6 used 3.01 GB of data.  Over the past 5 months the most data he used at any one moment was .27 GB.  He is 12 yrs old and I have restrictions on his iPhone so he cannot download any apps or make purchases.  He plays the same games...
Why is my iPhone 6 using so much data?
[Community]
How have I went from using 6GB to 20GB since I've got the iPhone 6?
Why is my phone using data when I'm sleeping?
[Community]
Why is my phone using data when I'm asleep? Updates are turned off

Date & Time

Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Physical Damage
[Device-Specific Instructions]
How do I dissassociate a name from an iPhone?
[Community]
My wife and I both have phones.  My phone is  recognized as "Dianes Phone"   How do i dissassociate the phones and name my phone as mine? Does this have to do with Verizon?
Is it possible to get two phone numbers on the same phone?
[Community]
Is it possible to add an additional phone number to the same mobile device? ( iPhone 6 )
Is my iPhone 6 compatible on Verizon's Network?
[Community]
I have a iPhone 6 (a1586) that I bought straight from the from the Apple Store, unlocked. I'm currently on Straight Talk's Verizon network but I've been thinking of switching back to Verizon. Am I able to do that with my phone? I really don't want to buy a new phone since this one is only about 4 months...

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Discover how to access the mobile network settings on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on Apple iPhone 6 to change alert sounds, turn off GPS and more.
Apple® iPhone® 6 Simulator: Adding an Account
[Interactive Simulation]
Learn how to add a user account on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
Explore how to use iCloud to back up all your important information and content on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Changing Account Settings
[Interactive Simulation]
Discover how to configure account settings on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Changing Lock Screen Security
[Interactive Simulation]
Explore how to set up and change the security on your Apple iPhone 6 to prevent others from using it.
Apple® iPhone® 6 Simulator: Changing Notification Sounds
[Interactive Simulation]
A visual guide for changing the sound Apple iPhone 6 makes when you receive a notification.
Apple® iPhone® 6 Simulator: Changing iPhone's Name
[Interactive Simulation]
Learn how to change name of your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to update the operating system of Apple iPhone 6 when an update is available.
Apple® iPhone® 6 Simulator: Configuring Location Settings
[Interactive Simulation]
Discover how to change the location settings on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Managing Background App Refresh
[Interactive Simulation]
Discover how to adjust your Background App Refresh settings to schedule your apps to update as needed without draining your battery on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Performing a Factory Reset
[Interactive Simulation]
Learn how to clear all the personal information, apps and other data from Apple iPhone 6.
Apple® iPhone® 6 Simulator: Removing an Account
[Interactive Simulation]
Learn how to remove a user account on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Setting up Touch ID
[Interactive Simulation]
Learn how to use your fingerprint to keep other people from using your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting Apple iPhone 6 to Airplane mode.
Can I download flash player for my iPhone 6 plus?
[Community]
Is anyone know how to download flash player IPhone6 plus
Display Zoom - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
How do I access my device if I forget my password?
[Community]
I'm locked out of my iphone because I forgot my passcode. How do I get access to it?
How do I cancel call forwarding?
[Community]
How to cancel call forwarding
How do I change my screen from black and white back to color?
[Community]
My screen on my iPhone 6 Plus is displaying in black & white.  How do I get back to my normal colored screen?
How do I change the number of rings before voicemail picks up?
[Community]
I just got a new iphone 6 and want to change the number of rings before the voice mail picks up. How do I do that?
How do I dissassociate a name from an iPhone?
[Community]
My wife and I both have phones.  My phone is  recognized as "Dianes Phone"   How do i dissassociate the phones and name my phone as mine? Does this have to do with Verizon?
How do I reset my iPhone 6?
[Community]
My iPhone6 will not move, cannot access apps, will not reboot.  Like its frozen.
How do I stop my husband's phone from being linked to my Apple ID?
[Community]
I recently got 2 iPhone 6 plus one for me one for my husband. His phone keeps asking for my Apple ID not his. How can I stop this from happening??
My device crashes while typing messages. How do I stop this?
[Community]
I just got a 6 plus and can't type in messaging, on FB or in Notes.  I can only use voice to dictate.I  have only installed 6 apps.  I have the latest software update and version 9.0Been reading that this has been a problem in the past. Suggestions please?
Night Shift - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Voice Roaming - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
What does the small lock symbol in the top right corner of my device mean?
[Community]
What is the small lock symbol on top right corner of my iPhone 6
Why Is The Wi-Fi setting Not Available On My Device?
[Community]
My Wi-fi doesn't even give me the option to turn it on.  It it completely grayed out. I have reset the network settings 3 times and re-started my phone 5 times in the last week to try to fix this issue and nothing has changed.  Please help so I can avoid using all the data on my family's...
Why are both of our devices ringing after we upgraded?
[Community]
My wife and I upgraded from 4s iPhones to iPhone 6. I activated both, but now when an incoming phone call comes in, it rings both phones. And I see that some of my personal info (DOB, name) is on my wife's phone. Cause? Solution?
Why are my husband's calls coming through on my phone?
[Community]
I have a 6+, my husband has a 5s.  The only change we have made is a few days ago I upgraded the 6+ to Version 10.0.2.Today, both our phones rang at the same time, he answered, my call dropped, so I didn't think anything more of it.  Then, another call came through on my phone, without his phone...
Why are my iMessages being sent through my e-mail address?
[Community]
I upgraded to iPhone 6 on Friday May 8, and all was well.  As of Sunday May 10, my imessaging is sending as email address instead of phone number.  I have tried turning off imessage and restarting phone.  Says waiting for activation for the last 28 hours.  When I go to Settings-Messages-Send...
Why doesn't my device ring when people call?
[Community]
Callers tell me that 90% of the time they call me, it rings once and then goes to voicemail.  When that happens, my phone does not ring.  Any solutions to this?
Why is my iPhone is stuck in headphone mode?
[Community]
iPhone 6 is stuck in headphone mode. I've tried restart, soft reset and plugging headphones in/out several times. I wasn't even using headphone when it happened and nothing happened to damage the phone. What do I do?
Why won't my iPhone connect with the network extender?
[Community]
My wife's new iPhone 6 won't connect with our Network Extender.  I have reset the extender and the phone connected for a short time and now won't connect at all.  Any ideas?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Changing Inbox Views
[Interactive Simulation]
Explore how to the inboxes of more than one email account on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with Apple iPhone 6.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Troubleshooting: Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
How do I prevent location services from being turned off?
[Community]
How can I lock the settings on my teens cell so he can't change the locations services? Is that possible? I don't want to take away his cell but I might have to if I can't control this feature.

Home Screen

Apple® iPhone® 6 Simulator: Managing Apps on the Home Screen
[Interactive Simulation]
A visual guide to adding and removing apps on the Home screen of Apple iPhone 6.
Apple® iPhone® 6 Simulator: Creating Folders
[Interactive Simulation]
An interactive guide on how to add folders to the Home screen on Apple iPhone 6 to help organize your apps.
Control Center - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Display Icons - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
What does the small lock symbol in the top right corner of my device mean?
[Community]
What is the small lock symbol on top right corner of my iPhone 6
Why is my screen enlarging and how can I stop this?
[Community]
screen enlarges about 200% and I cannot turn it off or access icons - booting does not help - did this on iPhone 4 too

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Apple® iPhone® 6 Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
Learn how to set a Mobile Hotspot password on Apple iPhone 6 to protect your data connection from unauthorized devices.
Apple® iPhone® 6 Simulator: Turning on Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up Apple iPhone 6 as a Mobile Hotspot, so you can share your data connection with other devices.
Can I Use My iPhone As A Hotspot With The Unlimited Data Plan?
[Community]
I am using my iPhone as a hotspot.  Does my unlimited data subscription allow for unlimited use as a hotspot?
How do I set up my iPhone 6 to be a personal hotspot?
[Community]
How do I set up my iPhone 6 to be a oersonal hotspot?
How do I use an iPhone 6 as a Mi-Fi device?
[Community]
I'm trying to do some research for my boss. She has an iPhone 6. She's going on a retreat but wants to either use her phone as a MiFi device to access internet. Can she do that? How and what is the charge? Or does she need to actually BUY a MiFi device and add to her contract?Thank you!Francesca

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Bookmarking Websites in Safari
[Interactive Simulation]
Learn how to bookmark a website on Apple iPhone 6, so it's easy to find later.
Apple® iPhone® 6 Simulator: Changing Content Settings in Safari
[Interactive Simulation]
Learn how to change the content settings on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Clearing Browsing Data in Safari
[Interactive Simulation]
A visual guide for deleting the web browsing data stored on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of Apple iPhone 6.
Web Browser - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 6 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on Apple iPhone 6.

Lock, Unlock, Password & Security

Phone Lock - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on Apple iPhone 6.
Find my phone will not allow me to reset my device. How do I stop this?
[Community]
I'm locked out of my iphon e 6 plus. i have been trying to reset my phone thru itunes but my Find my phone feature is on and it wont allow the reset. What can i do to turn off this feature. What are my options?
How do I unlock my phone if I forgot the password?
[Community]
I forgot my passcode and can't unlock my phone
My iPhone 6 was stolen. Can it be used again after I locked and erased it?
[Community]
So, my 6 was stolen off me at the mall. I locked it with Find My iPhone and subsequently erased it with it as well. I never filed with the police because I went and got a replacement through the insurance on my plan. Is my stolen device essentially just an iPod for them now, or can they do something shady...
Touch ID Setup - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Managing iPhone's Memory
[Interactive Simulation]
Learn how to find the apps or files that are taking up the most space on your Apple iPhone 6.
Check Memory - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Managing Open Apps
[Interactive Simulation]
Learn how switch between and close apps that are running on Apple iPhone 6.

Operating System & Software

Install System Updates - iTunes®
[Device-Specific Instructions]
How can I revert to ios 9 for my iphone 6?
[Community]
My iPhone 6 automatically updated to ios 10 but the updated security does not let me to bypass an unsafe site like it did in ios 9.  I need to revert back to ios 9 which gave me the option of proceeding onto an unsafe site.
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
Software Update: Apple iPhone 6
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 6.
iOS Updates - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
A visual guide for how to put the SIM Card into Apple iPhone 6.
Can I Use My Sim Card In My Daughter's Phone?
[Community]
I have lost the sim card from my daughter's phone.  I have the sim card from one of my old phones, how do I use this in her phone and get the correct phone number?  I put the SIM card from my old iPhone 5 in and the it seems to work, however it is displaying MY phone number, not hers. ...
Can I change sim cards in my iphone 6 for travel?
[Community]
I want to use a prepaid nano sim card in my iphone6 on my next visit to Australia.  Will this cause any problem with my verzion account and when I return and put the original verzion sim card back will my phone continue to work as before?
Can I replace the SIM card and retain my number?
[Community]
Can I replace the SIM card in my phone and retain my cell number?
Can I switch the SIM card from my Galaxy S3 to my iPhone?
[Community]
Just got my iPhone 6 in the mail. Switching from a Galaxy 3. Do I just move the sim card or is there more to it?
Can I use wi-fi only while traveling?
[Community]
HI, I'll be traveling to Taiwan and Japan for a month. I was wondering1. If I just want to use my iPhone 6 plus like an iPod touch (I.e., using local wifi available to do email, using apps, etc, no calling nor text messaging), how can I set it up in my phone so that I can continue use it without causing...
Do I need to remove the SIM card from my iPhone 5 to activate my iPhone 6?
[Community]
in order to activate my new iphone 6  I need to remove the old sims from my iphone 5s?
How can I get my iphone6 unlocked?
[Community]
How can I get my iphone unlocked? I purchased it via Verizon edge. 
How do I find out if my iPhone 6 is unlocked?
[Community]
I want to use my iPhone 6 in Spain using a Spanish SIM card, because getting local service in Spain is much less expensive than Verizon's international service.  I was told that my phone must be unlocked, so I would like to know how to get my phone unlocked.
How do I stop a sim card failure on an iPhone 6 plus?
[Community]
Just purchased iPhone 6 Plus last week and getting SIM failure and it says Invalid SiM
How do I unlock my SIM card?
[Community]
How do I unlock my sim, I accidentally locked..and what is a/my PUK code?
If I am on the device payment plan with an iPhone 6, can I use an international SIM card when traveling?
[Community]
Hi,   I plan to switch to Verizon Egde with Iphone 6, but i just want to make sure if i can buy SIM to use with it when i travel outside the USA? Do i need to unlock the phone? thanks.
What is the cost of a SIM card for iPhone 6 and will it change my plan?
[Community]
What is the cost of a SIM card for iPhone 6. I purchased a sim free iPhone not wanting to change my plan. Will the new SIM card affect my plan?
What should I do when using my iPhone abroad?
[Community]
I am going on a trip for 3 months and  trying to use my iphone 6 in South Kore(using a Korean cell phone carrier, not Verizon, so I am not roaming it) What should I do? Should I country-unlock my iphone? should I cancel my current Verizon plan? Please help!
Where Can I Get A Sim Card?
[Community]
I Am Going from iPhone 4 to iPhone 6 Plus. Where do I get a nano sim card?  And…how do I make it so the new phone is part of my existing plan?
Where do I find my PUK code?
[Community]
Can't call need puk and phone settings make number out of display apple 6 plus
Why Can't I Use My Old Sim Card In My New Device?
[Community]
I have received an iPhone 6 plus in the mail that I purchased used from a seller on eBay.  I was unaware that my iPhone 4s would have a different SIM card than my new phone.  What are my options?
Why can't I unlock my international device?
[Community]
Hi,I live in Norway and has bought a US iPhone 6 on ebay. But I'm not able to activate the unit with my Norwegian SIM-card. I have found out that the activation policy description for this unit says; US GSM/VZW N61/N56 Service Policy. Is there a way to get this unit activated with a Norwegian SIM-card?...
Why is the SIM card not activing?
[Community]
i switched my girlfriends iphone 6 from her at&t plan to my Verizon plan today the store sold me a SIM card and set everything up for us. The phone still won't activate hours later and the screen reads "sim not supported "is this usual?
Will I be able to access roaming with my device from the UK?
[Community]
I bought my iPhone 64gb Verizon phone in an Apple Store last September. I've been using exclusively it in the UK on a UK carrier since, with no issue & no need to unlock. I'm travelling to the USA next week and want to roam on my normal SIM card. Will there be any locking issue with Verizon? Detail...
Will My iPhone 6 Work in India?
[Community]
Will my iphone6 work with a sim card (GSM network) in India? Also, How can I tell if it is unlocked?
Will an iPhone 6 SIM card work with an iPhone 5?
[Community]
I wish to purchase a new iPhone 6 and keep my working iPhone 5 as a spare.  My two-year, Verizon contract has been fulfilled since December, 2014.  I am willing enter into another, two-year contract with Verizon but want the same, monthly rate.  Is this possible?  If, for some reason,...
Will an unlocked iPhone 6 work on the Verizon network?
[Community]
I have someone trying to sell me an unlocked I-Phone 6 plus. They say it will work with Verizon. Will it?
Will my iPhone 5 c sim work in my unlocked iPhone 6 that had been used with AT&T?
[Community]
I have unlocked my iPhone 6 which was with ATT.  I have an Apple iPhone 5 c with verizon. I want toknow if I can use my sim card from my 5c in my iPhone 6 so it becomes my phone
new iPhone 6 keeps saying no sim card
[Community]
I've had my new iPhone 6 for 2 weeks.  Periodically it says "no sim card".  This disables the phone and I have to shut it down to reboot it.  Anyone know what's going on?  Am I doing anything wrong?  Do I just have a bad phone? Thanks,Traci

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Call volume on VoLTE (Advanced Calling) too low
[Community]
I turned on VoLTE (Advanced Calling) and have noticed that the call volume over LTE is greatly reduced compared to a "regular" phone call.  Even with the volume on max it can be very difficult to hear.  Is there a fix for this?
Set Ringtones - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Silent Mode - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Adding Video to an iMessage Conversation
[Interactive Simulation]
Discover how to send a video message on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Adding Voice to an iMessage Conversation
[Interactive Simulation]
Learn how to send a recorded voice message to a contact with iMessage on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Changing Message Settings
[Interactive Simulation]
Discover how to change messaging settings on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Deleting Conversations
[Interactive Simulation]
A visual guide for how to delete iMessage conversations on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Send Messages as SMS
[Interactive Simulation]
Discover how to send text-only messages with Apple iPhone 6.
Apple® iPhone® 6 Simulator: Sending a Text with an Attachment
[Interactive Simulation]
A visual guide for attaching a file, such as a picture or video, to a text message on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
An visual guide for how to stop being notified when you receive a new group message on Apple iPhone 6.
Apple® iPhone® 6 Simulator: Turning iMessage On or Off
[Interactive Simulation]
Learn how to turn iMessage off and on with Apple iPhone 6.
Can I mute individual conversations on the Verizon messages app?
[Community]
Can I mute individual conversations on the Verizon messages app using an iPhone 6??? i have searched and searched for this answer but I cannot find it regarding iPhones, only androids. I don't see a mute conversation option on the app. I don't want to turn notifications off for the entire app, just specific...
Delete Message - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Do picture messages use data?
[Community]
when you send a photo with a text mesg. does it use data?
How do I send a text message and make my number anonymous
[Community]
How do I send a text message but make my number anonymous
How do i transfer texts from an old iPhone 6 to a new iPhone 6?
[Community]
Need help transferring text messages from old iphone to new.
I can only receive text messages if I send a text first. How do I fix this?
[Community]
My daughter, also on same family plan, has sent 4 or 5 text messages but I haven't received any.  I only started receiving texts from my hubby after I sent him a text (I have still not received the earlier texts he sent before I started texting him).  I would really appreciate any advise you...
Is there anyway to retreive deleted text messages?
[Community]
Is there anyway to retreive deleted text messages????
Why can't I receive group texts?
[Community]
I just upgraded my iphone 4 to an iphone 6.  Since then, I do not receive group messages, or they arrive days later.  I have group messaging, iMessage, SMS and MMS all turned on. I had a friend (who also has an iphone) include me in a group text.  It was over an hour ago and I have yet...
Why can't I receive text messages from non-iPhone users?
[Community]
I am unable to send texts to non-iphone users, unable to receive texts from non-iphone users, and unable to receive group texts. I just switched last week from iphone 4 to iphone 6. I kept the same #.
Why can't I receive texts when I don't have data?
[Community]
Why can't i receive texts when I don't have data?iPhone 6
Why can't I send messages while on wi-fi?
[Community]
When I upgraded from my IPhone 4S to the IPhone 6 Plus a few months ago, I started to notice that when having cell data turned off while at home and using only my WiFi, that some text messages would not come through until my data was turned on.  I may go for several days using only WiFi.  I...
Why can't I send or receive group text messages?
[Community]
I'm having trouble receiving group text messages or not seeing their responses in group messages. How can this issue be resolved? My network settings been reset, I've removed certain contacts from my address book and re-entered and still no resolution.
Why can't we send and receive texts between an iPhone 6 and Note 5?
[Community]
I just upgraded phones to iPhone 6, Note 5 and LG G4. And I found that we can't send receive text between iPhone 6 and Android phones. iPhone 6 is my daughter's and she can do texting between the iPhones. I also have no problem texting to and from other Android phones. Any solution please.
Why does my Camera flash everytime I receive a message?
[Community]
Each time I receive a message the camera flash flashes.  Why?
Why doesn't my device offer suggested words when I type a text?
[Community]
the phone used to offer words as i typed a text message now it doesn't

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Apple® iPhone® 6 Plus Simulator: Changing FaceTime Settings
[Interactive Simulation]
Learn how to adjust the settings for video calling on Apple iPhone 6.
Apple® iPhone® 6 Plus Simulator: Placing a Video Call with Facetime
[Interactive Simulation]
Explore how to use FaceTime® to make video calls with Apple iPhone 6.
Apple® iPhone® 6 Simulator: Creating a Medical ID
[Interactive Simulation]
Learn how to create a Medical ID on your Apple iPhone 6.
Apple® iPhone® 6 Simulator: Restarting iPhone
[Interactive Simulation]
Learn how to turn Apple iPhone 6 off and back on again, the first step in troubleshooting.
Apple® iPhone® 6 Simulator: Viewing Health Data
[Interactive Simulation]
Discover how to view your health data on your Apple iPhone 6.
Is the iPhone 6 compatible with family locator?
[Community]
is the i phone 6 compatible with family locator
What should I do if my iphone 6 is frozen?
[Community]
My iphone 6 is frozen on the white logo screen. It won't power up or power down. Solutions?

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
How do I change my screen from black and white back to color?
[Community]
My screen on my iPhone 6 Plus is displaying in black & white.  How do I get back to my normal colored screen?
How do I turn off the Flash LED indicator?
[Community]
I inadvertently activated the LED flashing indicator and don't remember where to locate it on the phone.  How do I turn this off?
Is Voicemail to Text available on the iPhone 6?
[Community]
Is this feature available on this phone? as the 6s and 7 have the transcribed to text option built-in, it would be nice to have this feature too.
TTY Settings - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Whenever I type on the keyboard it reads the words aloud. How do I stop this?
[Community]
I have an IPhone6 Plus. Whenever I use the keyboard I get a very loud audible voice predicting the word. It is very loud even when the volme of the phone is turned all the way down. I would like to turn this feature off but I can't find anything in the keyboard settings or sound settings. I also couldn't...
Why does my Camera flash everytime I receive a message?
[Community]
Each time I receive a message the camera flash flashes.  Why?
Why is my device showing voicemails as text?
[Community]
Why has my iPhone 6 stopped recording voice mail and show it as text.

Wallpapers/Theme

Apple® iPhone® 6 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on Apple iPhone 6.
Set Wallpaper - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

Wi-Fi & Network

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 6 Simulator: Connecting to Wi-Fi™
[Interactive Simulation]
Learn how to use Apple iPhone 6 to connect to a Wi-Fi network, so you can access the Internet without using data.
Can I use wi-fi only while traveling?
[Community]
HI, I'll be traveling to Taiwan and Japan for a month. I was wondering1. If I just want to use my iPhone 6 plus like an iPod touch (I.e., using local wifi available to do email, using apps, etc, no calling nor text messaging), how can I set it up in my phone so that I can continue use it without causing...
How do I get my device to start connecting to Safari again?
[Community]
suddenly I cannot get Yahoo! emails or access pages/links/etc. in Safari when connected to cellular (and some other apps) - only when connected to wifi (Gmail seems to work fine).  I can do a Google search and get results but when I try to click through to the website/web page, I see "Safari cannot...
How do I restore 4g LTE?
[Community]
Always have 1x and only time I have LTE is when I completely restart my phone I get no text messages, emails or phone calls .. It just started this
Why Is The Wi-Fi setting Not Available On My Device?
[Community]
My Wi-fi doesn't even give me the option to turn it on.  It it completely grayed out. I have reset the network settings 3 times and re-started my phone 5 times in the last week to try to fix this issue and nothing has changed.  Please help so I can avoid using all the data on my family's...
Why can't I send messages while on wi-fi?
[Community]
When I upgraded from my IPhone 4S to the IPhone 6 Plus a few months ago, I started to notice that when having cell data turned off while at home and using only my WiFi, that some text messages would not come through until my data was turned on.  I may go for several days using only WiFi.  I...
Why does my device keep switching to 3G?
[Community]
My iPhone 6 keeps switching to 3g while I am working everyday.   The people I work with have androids and they do not seem to have a problem.  Everyone with IPhones have a issue.  I use my phone for personal use and work use and I need to get the full function of use out of my phone. ...
Why won't my device connect to network extender?
[Community]
My wife's new iPhone 6+ won't connect to our Network Extender.  I tried resetting the extender and the phone connected for a short time, but wouldn't stay connected.  Other devices, including other iPhones and several Android phones/tablets, connect properly.  What do I do?
Why would my iPhone 6 use cellular data when there is wifi access?
[Community]
Why would my iPhone 6 use cellular data when wifi is available?  I turn off cellular when home with wifi access, but I thought  the phone would do it automatically?

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