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Apple® iPhone® FAQs

No need to wait in line for iPhone 7® or iPhone 7® Plus. Get one online today and get the next gen iPhone on Verizon's next gen network.

These FAQs are for current and past iPhone models and include answers about managing Visual Voicemail, iTunes® and apps.

iPhone 7 and 7 Plus
  1. What's new about iPhone 7 and iPhone 7 Plus?

    Lots.

    • 12 MP back-facing camera
      • Optical image stabilization, reduces motion blur
      • Depth-of-field effect
      • Video records in up to 4K resolution
    • 7 MP front facing camera
      • Wide capture for better selfies
    • The longest battery life ever in an iPhone
    • Retina HD display with wide color 3D Touch
    • Stereo speakers
    • Splash, water and dust resistant*
    • New high-gloss jet black color option
    • Longest battery life of any iPhone
    • Internal memory up to 256 GB
    • Ships with iOS 10


  2. Where's the headphone jack?

    The traditional 3.5 mm headphone jack has been replaced by a Lightning connector, to use for battery charging and wired headphones.

    EarPods with a Lightning connector are included with both iPhone 7 and iPhone 7 Plus to make calls, watch videos or listen to music. You can also use Bluetooth®-connected headphones.

    But don't toss your current wired headphones, because both iPhone 7 and iPhone 7 Plus come with a Lightning to 3.5 mm headphone jack adapter.



  3. Why get iPhone 7 or iPhone 7 Plus with Verizon?

    Two words: The network.

    Use the most advanced iPhone on America's largest and fastest 4G LTE network ever. Verizon LTE Advanced is the next gen network, providing 50% faster peak speeds in more than 450 cities from coast to coast.

    The new Verizon Plan is the simple way to access the next gen network, with limitless data, unlimited talk and text and more control with the new My Verizon app.



iPhone SE
  1. How does iPhone SE compare to other iPhones?

    iPhone SE has many of the same great features of iPhone 6s in a 4-inch package, such as a Retina display, A9 chip, a 12-megapixel camera and with iOS 9.3, Wi-Fi Calling.

    To see a chart comparing the features and specifications of iPhone SE to other iPhones, visit our Compare Phones tab on the iPhones page.



  2. Are my current iPhone accessories compatible with iPhone SE?

    Probably, especially if you have a newer model iPhone. The Lightning connectors for iPhone SE are also on iPhone 5 and newer models.

    However, iPhone 4 and iPhone 4s use legacy 30-pin accessories.

    Our Accessories store has a Lightning to 30-pin adapter to connect iPhone SE to legacy 30-pin accessories.



  3. Can I use iPhone SE while traveling abroad?

    You can use iPhone SE in more than 230 countries. Please use our International Trip Planner for pricing, calling instructions and other tips specific to your phone and the country you're traveling to.

    To add international service, go to My International Usage and Services page in My Verizon or the My Verizon app.

    Note: While traveling abroad, you can use Wi-Fi to obtain a data connection to access email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



Buying and Setting Up iPhone
  1. What are my options to purchase a new iPhone?

    It depends on which iPhone you are interested in buying or upgrading to, including the new iPhone 7 and iPhone 7 Plus. Check out the details on all the iPhones Verizon offers:

    You can purchase a new iPhone with the new Verizon Plan or The MORE Everything® Plan using device payments, which let you pay for your iPhone over 24 months. This option provides you the flexibility to get a new iPhone by making monthly payments over time rather than paying for it all up front.

    You can check your upgrade eligibility in My Verizon. The MORE Everything Plan is no longer available for new activations.


    If you purchase your iPhone at retail price, you must activate your iPhone on a month-to-month agreement.


    If you have an unlimited data package you can pay retail price for a new iPhone.



  2. Can I switch to a new version of iPhone even if I'm not eligible for an upgrade?

    Yes you can. If you're not upgrade eligible, you can purchase a new device at the retail price.



  3. If I buy iPhone through Verizon Wireless, can I keep the number I have with another wireless service provider?

    Yes, this process is called porting. If your number is eligible, you can transfer your number from your current wireless or landline service provider to Verizon Wireless.

    Refer to our Local Number Portability FAQs for more information on porting your phone number.

    Notes:

    • Canceling your service prior to porting will prevent you from keeping your number.

    • You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.


  4. I currently have iPhone with another carrier. Can I keep my current iPhone when I switch to Verizon?

    Yes, if you have iPhone 6 or newer, you'll be able to use it on the Verizon Wireless network.

    iPhone 5s or earlier versions used with other carriers can't be used on the Verizon Wireless network because they're not the same as the similar models built to work on the Verizon Wireless network. Switch to Verizon Wireless today.

    You may be able to get trade-in value for your used device. Our Device Recycling Program website can help determine the value of your used device. If so, send the device in to receive a Verizon Wireless Gift Card.



  5. Can I transfer my content (contacts, photos, videos, etc.) from my old phone when I activate iPhone?

    Yes, you can use iCloud® or iTunes® to transfer content from your current iPhone to your new one. Refer to the guide below for instructions:

    Transfer content from an iPhone, iPad® or iPod® touch to a new device

    Note: If your old phone is a non-Verizon phone (e.g. AT&T, T-Mobile, etc), you'll need to install the Verizon Content Transfer app on your old phone.



  6. How do I activate iPhone?

    To learn how to activate your device, select the iPhone you're activating below:



iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus
  1. How can I choose which iPhone is right for me?

    It’s easy with our iPhone page, where you can compare all the features and specifications for iPhones sold by Verizon Wireless.



  2. What kinds of accessories are compatible with iPhone?

    iPhone 5 and newer models, including iPhone 7 and iPhone 7 Plus, use Lightning connectors.

    iPhone 4 and iPhone 4s use a legacy 30-pin connector.

    A Lightning to 30-pin adapter is required to connect accessories to newer iPhones. You can buy this adapter in our online Accessories store.

     



  3. Can I use iPhone while traveling abroad?

    You can use most iPhones (except iPhone 4) more than 230 countries. Please use our International Trip Planner for pricing, calling instructions and other tips specific to your phone and the country you're traveling to.

    To add international service, go to the My International Usage and Services page in My Verizon or the My Verizon app.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  4. Can I use iPhone 6s or iPhone 6s Plus while traveling abroad?

    You can use iPhone 6s or iPhone 6s Plus in over 200 countries. Please use our International Trip Planner to provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.

    To add international service, go to the My International Usage and Services page in My Verizon or the My Verizon app.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  5. How do I activate my iPhone 6, iPhone 6 Plus, iPhone 6s or iPhone 6s Plus?

    For complete instructions on how to activate your device, check out our Activate and Switch Device FAQs.



  6. Which iPhones are compatible with HD Voice?

    HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones, have the feature enabled, and are connected to our 4G LTE network. You can use HD Voice on iPhone 6 and newer models, including iPhone 7 and iPhone 7 Plus.

    This service is included in your existing voice plan at no additional charge. HD Voice calls are billed as standard voice minutes, according to your plan. To learn more about this service, please refer to our HD Voice for iOS FAQs.



iPhone 5s, iPhone 5c and 5, 4s and 4
  1. Can I make a call and browse the web at the same time with iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s and iPhone 4?

    No, only newer iPhones can simultaneously browse the web and make calls on the Verizon Wireless network:

    • iPhone 7
    • iPhone 7 Plus
    • iPhone SE
    • iPhone 6
    • Phone 6 Plus
    • iPhone 6s
    • iPhone 6s Plus


  2. Do iPhone 4 and iPhone 4s work on Verizon Wireless' 3G or 4G LTE network?

    iPhone 4 and iPhone 4s run on our 3G network. Newer models run on America’s largest 4G LTE network. Upgrade to a new iPhone today.



  3. If I have iPhone 4 or iPhone 4s and I'm upgrading to a newer iPhone model, will all of my accessories be compatible?

    iPhone 4 and iPhone 4s use legacy 30-pin accessories and aren't compatible with the Lightning connectors on newer iPhone models.

    A Lightning to 30-pin adapter is required to connect accessories to newer iPhones. You can buy this adapter in our online Accessories store.



iTunes® and Apps
  1. If I already have an iTunes account, can I use it with my new iPhone?

    Yes, during set up, you can specify your existing Apple ID.

    If you don't already have an iTunes account, you can sign up for one on the iTunes website.



  2. Will I be able to sync content and apps that I already have in iTunes to my new iPhone?

    Yes, you'll be able to sync content and iOS apps that you already have in iTunes to your new iPhone.



  3. Will I be able to purchase iPhone apps through the App StoreSM?

    Yes, you can search for, browse, review, purchase and download iOS apps from the Apple App Store directly from your iPhone. Apps that you download and install from the App Store on your iPhone are backed up to your iTunes library the next time you sync your phone with your computer. When you sync your iPhone, you can also install apps you've purchased or downloaded from the iTunes Store on your computer.



  4. Can I use the non-iOS apps that I've purchased on my Verizon Wireless device on a new iPhone?

    No. Although many of the same apps may be available on iPhone, many apps you've purchased for a different OS (e.g., Android™, BlackBerry®, etc.) won't work on iPhone.



Voicemail
  1. How much does Visual Voicemail cost for iPhone?

    Visual Voicemail is included with your Verizon Wireless data package.



  2. Can I retrieve my voicemail messages without my iPhone?

    Yes, to do this:

    1. Call your mobile number from another location.
    2. Press the # (pound) button.
    3. Enter your password.

    You'll then be able to listen to your message as if you called your voice mailbox from your iPhone.



  3. Can I receive Visual Voicemail messages on iPhone when roaming (domestic or international)?

    Yes, you can receive Visual Voicemail messages as long as you have data coverage.



  4. Does iPhone Visual Voicemail product support Group Distribution and the Compose / Reply / Forward voicemail features?

    No, these features aren't supported within the iPhone Visual Voicemail system.



  5. Is iPhone Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.



  6. How do I view voicemail transcriptions?

    Voicemail transcriptions are compatible with iOS 10 and newer on iPhone 7 and 7 Plus, iPhone SE, and iPhone 6s and 6s Plus. Older iPhones or iOS versions don't get voicemail transcriptions.

    To view your voicemail transcriptions, simply check your voicemail:

    1. Tap the Phone app.
    2. Tap the Voicemail tab.
    3. Tap a voicemail message. You'll see the transcriptions while the message audio plays.

    To learn more visit Apple's See a voicemail transcription on your iPhone page.

    Have an older iPhone or iOS version? You can have your voicemail messages converted to text messages and sent to you so you can read them with Voicemail to Text for iPhone.



Additional Support
  1. Where can I find support information and User Guides?

    User Guides for iPhone and iPad are available through our Apple Support pages. You can find the links under Device-Specific Support at the top of your device page.

    For general support questions, visit our Troubleshooting Assistant:

    • Select the brand and device you're using.
    • Enter the issue (such as "Can't connect to the internet").
    • Click Begin Troubleshooting.

    You can also access iPhone User Guides through Bookmarks in the Safari app.



  2. Does iPhone have accessibility features?

    Yes, iPhone comes standard with screen reading technology and other accessibility features. Please refer to the Accessibility page on Apple's website for more details.



  3. Is iPhone HAC (hearing aid compatible) rated?

    Please refer to the iPhone: Hearing Aid Compatibility page on Apple's Support website for iPhone HAC ratings.



  4. Apple, the Apple logo, iCloud, iTunes, iPad, iPod and iPhone are trademarks of Apple Inc., registered in the US and other countries. IOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

    *iPhone 7 and iPhone 7 Plus are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

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