Apple® iPhone® FAQs

No need to wait in line for iPhone® XS Max, iPhone XS, iPhone X, iPhone 8 or iPhone 8 Plus. Buy one today and get the next gen iPhone on Verizon's next gen network.

These FAQs are for current and past iPhone models and include answers about managing Visual Voicemail, iTunes® and apps.

iPhone XS Max and iPhone XS

  1. How are the new iPhone XS Max and iPhone XS different from the original iPhone X?

    • Bigger 6.5" screen on the iPhone XS Max
    • Brighter display with 60% greater dynamic range
    • Better camera with Depth Control
    • Improved A12 Bionic processor
    • More water resistant
    • Longer battery life
    • Faster Face ID
    • Larger storage space (0.5 GB) available
    • Ships with iOS 12

    Visit Apple's website for more information on their newest iPhones.

iPhone X

  1. Why get the new iPhone X?

    It's all screen.

    • New 5.8 inch Super Retina screen
    • All glass design
    • Wireless charging
    • Face ID
    • TrueDepth Camera
    • Dual 12 MP Cameras
    • 4k video recording
    • Water and dust resistance*
    • A11 Bionic CPU
    • Available in 64 GB or 256 GB storage
    • Ships with iOS 11
  2. What is Face ID?

    Face ID opens your new iPhone X only when you're looking at it. The iPhone X's TrueDepth Camera uses infrared technology to create a powerful and encrypted map of your face. Unlock your iPhone X, authenticate and use Apple Pay® quickly and easily with Face ID.

iPhone 8 and 8 Plus

  1. What's new about iPhone 8 and iPhone 8 Plus?

    Lots.

    • All glass design
    • Wireless charging
    • Retina HD display with True Tone white balancing
    • 12 MP with optical image stabilization and new photo filters
    • 4k video recording
    • Water and dust resistant*
    • A11 Bionic CPU
    • 64 GB or 256 GB storage
    • Ships with iOS 11
  2. Why get iPhone 8 or iPhone 8 Plus with Verizon?

    Two words: The network.

    Use the most advanced iPhone on America's largest and fastest 4G LTE network. Verizon LTE Advanced is the next gen network, providing 50% faster peak speeds in more than 450 cities from coast to coast.

    Get the unlimited experience that fits your needs on the network you want with Go Unlimited, Beyond Unlimited or Above Unlimited. Get unlimited data**, talk and text and more. Learn more about unlimited.

    **4G LTE only. During times of congestion, your data may be temporarily slower than other traffic (only after 22 GB/line/mo on Unlimited Plan and Beyond Unlimited, or after 75 GB/line/mo on Above Unlimited). Not available for machine-to-machine services. Mobile hotspot/tethering reduced to speeds up to 600 Kbps (only after 15 GB/month on Unlimited Plan and Beyond Unlimited, or after 20 GB/month on Above Unlimited); domestic data roaming at 2G speeds; int'l data reduced to 2G speeds after 0.5 GB/day (on Unlimited Plan, Go Unlimited, Beyond Unlimited and Above Unlimited). If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Video streaming is HD (SD on phones on Go Unlimited plan). Auto Pay (checks, home banking, or debit cards only) & paper free billing req'd. Discounts not available.

  3. How can I choose which iPhone is right for me?

    It's easy with our iPhone page, where you can compare all the features and specifications for iPhones sold by Verizon Wireless.

  4. Where's the headphone jack?

    The traditional 3.5 mm headphone jack has been replaced by a Lightning connector, to use for battery charging and wired headphones.

    EarPods with a Lightning connector are included with both iPhone 8 and iPhone 8 Plus to make calls, watch videos or listen to music. You can also use Bluetooth®-connected headphones.

    But don't give away your current wired headphones, because both iPhone 8 and iPhone 8 Plus come with a Lightning to 3.5 mm headphone jack adapter.

  5. Which iPhones are compatible with HD Voice?

    HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones, have the feature enabled, and are connected to our 4G LTE network. You can use HD Voice on iPhone 6 and newer models, including iPhone X, iPhone 8 and iPhone 8 Plus.

    This service is included in your existing voice plan at no additional charge. HD Voice calls are billed as standard voice minutes, according to your plan. To learn more about this service, please refer to our HD Voice for iOS FAQs.

iPhone 7 and 7 Plus

  1. How does iPhone 7 and iPhone 7 Plus compare to other iPhones?

    iPhone 7 and iPhone 7 Plus have:

    • 12 MP back-facing camera
      • Optical image stabilization, reduces motion blur
      • Depth-of-field effect
      • Video records in up to 4K resolution
    • 7 MP front facing camera
      • Wide capture for better selfies
    • Retina HD display
    • Stereo speakers
    • Splash, water and dust resistant*
    • Internal memory up to 256 GB

iPhone SE

  1. How does iPhone SE compare to other iPhones?

    iPhone SE has many of the same great features of iPhone 6s in a 4-inch package, such as a Retina display, A9 chip, a 12-megapixel camera and with iOS 9.3 and newer, Wi-Fi Calling.

    To see a chart comparing the features and specifications of iPhone SE to other iPhones, visit our Compare Phones tab on the iPhones page.

  2. Are my current iPhone accessories compatible with iPhone SE?

    Probably, especially if you have a newer model iPhone. The Lightning connectors for iPhone SE are also on iPhone 5 and newer models.

    However, iPhone 4 and iPhone 4s use legacy 30-pin accessories.

    Our Accessories store has a Lightning to 30-pin adapter to connect iPhone SE to legacy 30-pin accessories.

Older model phones

  1. Can I make a call and browse the web at the same time with iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s and iPhone 4?

    No. Only iPhone 6 and newer devices can simultaneously browse the web and make calls on the Verizon Wireless network.

  2. Do iPhone 4 and iPhone 4s work on Verizon Wireless' 3G or 4G LTE network?

    iPhone 4 and iPhone 4s run on our 3G network. Newer models run on America's largest 4G LTE network. Upgrade to a new iPhone today.

  3. If I have iPhone 4 or iPhone 4s and I'm upgrading to a newer iPhone model, will all of my accessories be compatible?

    iPhone 4 and iPhone 4s use legacy 30-pin accessories and aren't compatible with the Lightning connectors on newer iPhone models.

    A Lightning to 30-pin adapter is required to connect accessories to newer iPhones. You can buy this adapter in our online Accessories store.

International

  1. Which iPhone can I use while traveling abroad?

    You can use iPhone 6 and newer models in more than 200 countries. Please use our International Trip Planner for pricing, calling instructions and other tips specific to your phone and the country you're traveling to.

    To add international service, go to My International Usage and Services page in My Verizon or the My Verizon app.

    Note: While traveling abroad, you can use Wi-Fi to obtain a data connection to access email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.

Buying and Setting Up iPhone

  1. What are my options to purchase a new iPhone?

    It depends on which iPhone you are interested in buying or upgrading to, including iPhone X, iPhone 8 and iPhone 8 Plus. Check out the details on all the iPhones Verizon offers:

    You can purchase a new iPhone using device payments, which let you pay for your iPhone over 24 months. This option provides you the flexibility to get a new iPhone by making monthly payments over time rather than paying for it all up front.

    You can check your upgrade eligibility in My Verizon.

  2. Can I switch to a new version of iPhone even if I'm not eligible for an upgrade?

    Yes you can. If you're not upgrade eligible, you can purchase a new device at the retail price.

  3. If I buy iPhone through Verizon Wireless, can I keep the number I have with another wireless service provider?

    Yes, this process is called porting. If your number is eligible, you can transfer your number from your current wireless or landline service provider to Verizon Wireless.

    Refer to our Port Your Number to Verizon FAQs for more information on porting your phone number.

    Notes:

    • Canceling your service prior to porting will prevent you from keeping your number.

    • You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.
  4. I currently have iPhone with another carrier. Can I keep my current iPhone when I switch to Verizon?

    Yes, if you have iPhone 6 or newer, you'll be able to use it on the Verizon Wireless network.

    iPhone 5s or earlier versions used with other carriers can't be used on the Verizon Wireless network because they're not the same as the similar models built to work on the Verizon Wireless network. Switch to Verizon Wireless today.

    You may be able to get trade-in value for your used device. Our Device Recycling Program website can help determine the value of your used device. If so, send the device in to receive a Verizon Wireless Gift Card.

  5. Can I transfer my content (contacts, photos, videos, etc.) from my old phone when I activate iPhone?

    Yes, you can use iCloud® or iTunes® to transfer content from your current iPhone to your new one. Refer to the guide below for instructions:

    Transfer content from an iPhone, iPad® or iPod® touch to a new device

    Note: If your old phone is a non-Verizon phone (e.g. AT&T, T-Mobile, etc.), you'll need to install the Verizon Content Transfer app on your old phone.

  6. How do I activate iPhone?

    To learn how to activate your device, select the iPhone you're activating below:

iTunes® and Apps

  1. If I already have an iTunes account, can I use it with my new iPhone?

    Yes, during set up, you can specify your existing Apple ID.

    If you don't already have an iTunes account, you can sign up for one on the iTunes website.

  2. Will I be able to sync content and apps that I already have in iTunes to my new iPhone?

    Yes, you'll be able to sync content and iOS apps that you already have in iTunes to your new iPhone.

  3. Will I be able to purchase iPhone apps through the Apple App Store®?

    Yes, you can search for, browse, review, purchase and download iOS apps from the App Store directly from your iPhone. Apps that you download and install from the App Store on your iPhone are backed up to your iTunes library the next time you sync your phone with your computer. When you sync your iPhone, you can also install apps you've purchased or downloaded from the iTunes Store on your computer.

  4. Can I use the non-iOS apps that I've purchased on my Verizon Wireless device on a new iPhone?

    No. Although many of the same apps may be available on iPhone, many apps you've purchased for a different OS (e.g., Android®, BlackBerry®, etc.) won't work on iPhone.

Voicemail

  1. How much does Visual Voicemail cost for iPhone?

    Visual Voicemail is included with your Verizon Wireless data package.

  2. Can I retrieve my voicemail messages without my iPhone?

    Yes, to do this:

    1. Call your mobile number from another location.
    2. Press the # (pound) button.
    3. Enter your password.

    You'll then be able to listen to your message as if you called your voice mailbox from your iPhone.

  3. Can I receive Visual Voicemail messages on iPhone when roaming (domestic or international)?

    Yes, you can receive Visual Voicemail messages as long as you have data coverage.

  4. How do I view voicemail transcriptions?

    Voicemail transcriptions are compatible on iPhone 6s and newer, using iOS 10 and newer. Older iPhones or iOS versions don't get voicemail transcriptions.

    To view your voicemail transcriptions, simply check your voicemail:

    1. Tap the Phone app.
    2. Tap the Voicemail tab.
    3. Tap a voicemail message. You'll see the transcriptions while the message audio plays.

    To learn more, visit Apple's See a voicemail transcription on your iPhone page.

    Have an older iPhone or iOS version? You can have your voicemail messages converted to text messages and sent to you, so you can read them with Voicemail to Text for iPhone.

Accessibility and User Guides

  1. Where can I find support information and User Guides?

    User Guides for iPhone and iPad are available through our Apple Support pages. You can find the links under Device-Specific Support at the top of your device page.

    For general support questions, visit our Troubleshooting Assistant:

    • Select the brand and device you're using.
    • Enter the issue (such as "Can't connect to the internet").
    • Click Begin Troubleshooting.

    You can also access iPhone User Guides through Bookmarks in the Safari® app.

  2. Does iPhone have accessibility features?

    Yes, iPhone comes standard with screen reading technology and other accessibility features. Please refer to the Accessibility page on Apple's website for more details.

  3. Is iPhone HAC (hearing aid compatible) rated?

    Please refer to the iPhone: Hearing Aid Compatibility page on Apple's Support website for iPhone HAC ratings.

  4. Apple, the Apple logo, iCloud, iTunes, iPad, iPod and iPhone are trademarks of Apple Inc., registered in the US and other countries. IOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

    *iPhone XS Max, iPhone XS, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7 and iPhone 7 Plus are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

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