Select Your Device
Apple® iPhone® 6
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DROID 3 by MOTOROLA
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Samsung N150 Netbook
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LG VX5200
Verizon GizmoTab™
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Motorola MOTO™ Z6c World Edition
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BlackBerry® Curve™ 9370 smartphone
BlackBerry® Curve™ 9310 smartphone
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Sierra Wireless AirCard® 580
Blackberry Classic Non-Camera
LG VX8700
LG VX4500
Motorola RAZR V3m in Gray
Motorola V325i
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-a930
LG VX3300
LG Glance™
HP Elite x2 1012
Verizon Wireless Razzle™
Pantech PN-820
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Nokia 6015i Prepaid
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Verizon Wireless V740 ExpressCard
HTC Apache XV6700
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LG Chocolate® 3
Nokia 2605 Mirage
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HP® Pavilion dm1-3010nr Notebook
LG VX4650
DROID ERIS by HTC
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Pantech PN-215
Samsung SCH-a670
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
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LG Fathom®
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LG V
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HP® Mini 210-1076NR Netbook
BlackBerry® 8830 World Edition smartphone
Verizon XU870 Global ExpressCard®
Kyocera K323
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Nokia 7205 Intrigue™
Samsung i600 Smartphone
Sharp KIN™ TWOm
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Verizon Wireless CDM8950
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Verizon AD3700 Global USB Modem
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HP® Mini 311-1037NR Netbook
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BlackBerry® 7750
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Motorola V265
HP® Mini 110-3098NR Netbook
Verizon KPC680 ExpressCard®
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Nokia 2285
Nokia 6215i
Samsung SCH-i730
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Motorola T720
LG VENUS™
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Motorola Q™
Motorola V325xi
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Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
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Samsung SCH-a990
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HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Rogue™
BlackBerry® 7250
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Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola V276
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Kyocera KX2
Motorola T300p
Kyocera K404
Motorola C343
Motorola V120e
Kyocera KX444
Motorola MOTOSLVR L7C
LG VX4700

Apple® iPhone® FAQs

No need to wait in line for iPhone 7® or iPhone 7® Plus. Get one online today and get the next gen iPhone on Verizon's next gen network.

These FAQs are for current and past iPhone models and include answers about managing Visual Voicemail, iTunes® and apps.

iPhone 7 and 7 Plus
  1. What's new about iPhone 7 and iPhone 7 Plus?

    Lots.

    • 12 MP back-facing camera
      • Optical image stabilization, reduces motion blur
      • Depth-of-field effect
      • Video records in up to 4K resolution
    • 7 MP front facing camera
      • Wide capture for better selfies
    • The longest battery life ever in an iPhone
    • Retina HD display with wide color 3D Touch
    • Stereo speakers
    • Splash, water and dust resistant*
    • New high-gloss jet black color option
    • Longest battery life of any iPhone
    • Internal memory up to 256 GB
    • Ships with iOS 10


  2. Where's the headphone jack?

    The traditional 3.5 mm headphone jack has been replaced by a Lightning connector, to use for battery charging and wired headphones.

    EarPods with a Lightning connector are included with both iPhone 7 and iPhone 7 Plus to make calls, watch videos or listen to music. You can also use Bluetooth®-connected headphones.

    But don't toss your current wired headphones, because both iPhone 7 and iPhone 7 Plus come with a Lightning to 3.5 mm headphone jack adapter.



  3. Why get iPhone 7 or iPhone 7 Plus with Verizon?

    Two words: The network.

    Use the most advanced iPhone on America's largest and fastest 4G LTE network ever. Verizon LTE Advanced is the next gen network, providing 50% faster peak speeds in more than 450 cities from coast to coast.

    The new Verizon Plan is the simple way to access the next gen network, with limitless data, unlimited talk and text and more control with the new My Verizon app.



iPhone SE
  1. How does iPhone SE compare to other iPhones?

    iPhone SE has many of the same great features of iPhone 6s in a 4-inch package, such as a Retina display, A9 chip, a 12-megapixel camera and with iOS 9.3, Wi-Fi Calling.

    To see a chart comparing the features and specifications of iPhone SE to other iPhones, visit our Compare Phones tab on the iPhones page.



  2. Are my current iPhone accessories compatible with iPhone SE?

    Probably, especially if you have a newer model iPhone. The Lightning connectors for iPhone SE are also on iPhone 5 and newer models.

    However, iPhone 4 and iPhone 4s use legacy 30-pin accessories.

    Our Accessories store has a Lightning to 30-pin adapter to connect iPhone SE to legacy 30-pin accessories.



  3. Can I use iPhone SE while traveling abroad?

    You can use iPhone SE in more than 230 countries. Please use our International Trip Planner for pricing, calling instructions and other tips specific to your phone and the country you're traveling to.

    To add international service, go to My International Usage and Services page in My Verizon or the My Verizon app.

    Note: While traveling abroad, you can use Wi-Fi to obtain a data connection to access email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



Buying and Setting Up iPhone
  1. What are my options to purchase a new iPhone?

    It depends on which iPhone you are interested in buying or upgrading to, including the new iPhone 7 and iPhone 7 Plus. Check out the details on all the iPhones Verizon offers:

    You can purchase a new iPhone with the new Verizon Plan using device payments, which let you pay for your iPhone over 24 months. This option provides you the flexibility to get a new iPhone by making monthly payments over time rather than paying for it all up front.

    If you purchase your iPhone at retail price, you must activate your iPhone on a month-to-month agreement.

    If you're an upgrade-eligible customer with The MORE Everything® Plan, you can get iPhone on the device payment program, or you have the option to buy a new iPhone with a 2-year service agreement at a promotional price. You can check your upgrade eligibility in My Verizon. The MORE Everything Plan is no longer available for new activations.

    If you have an unlimited data package you can pay retail price for a new iPhone.



  2. Can I switch to a new version of iPhone even if I'm not eligible for an upgrade?

    Yes you can. If you're not upgrade eligible, you can purchase a new device at the retail price.



  3. If I buy iPhone through Verizon Wireless, can I keep the number I have with another wireless service provider?

    Yes, this process is called porting. If your number is eligible, you can transfer your number from your current wireless or landline service provider to Verizon Wireless.

    Refer to our Local Number Portability FAQs for more information on porting your phone number.

    Notes:

    • Canceling your service prior to porting will prevent you from keeping your number.

    • You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.


  4. I currently have iPhone with another carrier. Can I keep my current iPhone when I switch to Verizon?

    Yes, if you have iPhone 6 or newer, you'll be able to use it on the Verizon Wireless network.

    iPhone 5s or earlier versions used with other carriers can't be used on the Verizon Wireless network because they're not the same as the similar models built to work on the Verizon Wireless network. Switch to Verizon Wireless today.

    You may be able to get trade-in value for your used device. Our Device Recycling Program website can help determine the value of your used device. If so, send the device in to receive a Verizon Wireless Gift Card.



  5. Can I transfer my content (contacts, photos, videos, etc.) from my old phone when I activate iPhone?

    Yes, you can use iCloud® or iTunes® to transfer content from your current iPhone to your new one. Refer to the guide below for instructions:

    Transfer content from an iPhone, iPad® or iPod® touch to a new device

    Note: If your old phone is a non-Verizon phone (e.g. AT&T, T-Mobile, etc), you'll need to install the Verizon Content Transfer app on your old phone.



  6. How do I activate iPhone?

    To learn how to activate your device, select the iPhone you're activating below:



iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus
  1. How can I choose which iPhone is right for me?

    It’s easy with our iPhone page, where you can compare all the features and specifications for iPhones sold by Verizon Wireless.



  2. What kinds of accessories are compatible with iPhone?

    iPhone 5 and newer models, including iPhone 7 and iPhone 7 Plus, use Lightning connectors.

    iPhone 4 and iPhone 4s use a legacy 30-pin connector.

    A Lightning to 30-pin adapter is required to connect accessories to newer iPhones. You can buy this adapter in our online Accessories store.

     



  3. Can I use iPhone while traveling abroad?

    You can use most iPhones (except iPhone 4) more than 230 countries. Please use our International Trip Planner for pricing, calling instructions and other tips specific to your phone and the country you're traveling to.

    To add international service, go to the My International Usage and Services page in My Verizon or the My Verizon app.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  4. Can I use iPhone 6s or iPhone 6s Plus while traveling abroad?

    You can use iPhone 6s or iPhone 6s Plus in over 200 countries. Please use our International Trip Planner to provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.

    To add international service, go to the My International Usage and Services page in My Verizon or the My Verizon app.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  5. How do I activate my iPhone 6, iPhone 6 Plus, iPhone 6s or iPhone 6s Plus?

    For complete instructions on how to activate your device, check out our Activate and Switch Device FAQs.



  6. Which iPhones are compatible with HD Voice?

    HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones, have the feature enabled, and are connected to our 4G LTE network. You can use HD Voice on iPhone 6 and newer models, including iPhone 7 and iPhone 7 Plus.

    This service is included in your existing voice plan at no additional charge. HD Voice calls are billed as standard voice minutes, according to your plan. To learn more about this service, please refer to our HD Voice for iOS FAQs.



iPhone 5s, iPhone 5c and 5, 4s and 4
  1. Can I make a call and browse the web at the same time with iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s and iPhone 4?

    No, only newer iPhones can simultaneously browse the web and make calls on the Verizon Wireless network:

    • iPhone 7
    • iPhone 7 Plus
    • iPhone SE
    • iPhone 6
    • Phone 6 Plus
    • iPhone 6s
    • iPhone 6s Plus


  2. Do iPhone 4 and iPhone 4s work on Verizon Wireless' 3G or 4G LTE network?

    iPhone 4 and iPhone 4s run on our 3G network. Newer models run on America’s largest 4G LTE network. Upgrade to a new iPhone today.



  3. If I have iPhone 4 or iPhone 4s and I'm upgrading to a newer iPhone model, will all of my accessories be compatible?

    iPhone 4 and iPhone 4s use legacy 30-pin accessories and aren't compatible with the Lightning connectors on newer iPhone models.

    A Lightning to 30-pin adapter is required to connect accessories to newer iPhones. You can buy this adapter in our online Accessories store.



iTunes® and Apps
  1. If I already have an iTunes account, can I use it with my new iPhone?

    Yes, during set up, you can specify your existing Apple ID.

    If you don't already have an iTunes account, you can sign up for one on the iTunes website.



  2. Will I be able to sync content and apps that I already have in iTunes to my new iPhone?

    Yes, you'll be able to sync content and iOS apps that you already have in iTunes to your new iPhone.



  3. Will I be able to purchase iPhone apps through the App StoreSM?

    Yes, you can search for, browse, review, purchase and download iOS apps from the Apple App Store directly from your iPhone. Apps that you download and install from the App Store on your iPhone are backed up to your iTunes library the next time you sync your phone with your computer. When you sync your iPhone, you can also install apps you've purchased or downloaded from the iTunes Store on your computer.



  4. Can I use the non-iOS apps that I've purchased on my Verizon Wireless device on a new iPhone?

    No. Although many of the same apps may be available on iPhone, many apps you've purchased for a different OS (e.g., Android™, BlackBerry®, etc.) won't work on iPhone.



Visual Voicemail
  1. How much does Visual Voicemail cost for iPhone?

    Visual Voicemail is included with your Verizon Wireless data package.



  2. Can I retrieve my voicemail messages without my iPhone?

    Yes, to do this:

    1. Call your mobile number from another location.
    2. Press the # (pound) button.
    3. Enter your password.

    You'll then be able to listen to your message as if you called your voice mailbox from your iPhone.



  3. Can I receive Visual Voicemail messages on iPhone when roaming (domestic or international)?

    Yes, you can receive Visual Voicemail messages as long as you have data coverage.



  4. Does iPhone Visual Voicemail product support Group Distribution and the Compose / Reply / Forward voicemail features?

    No, these features aren't supported within the iPhone Visual Voicemail system.



  5. Is iPhone Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.



Additional Support
  1. Where can I find support information and User Guides?

    User Guides for iPhone and iPad are available through our Apple Support pages. You can find the links under Device-Specific Support at the top of your device page.

    For general support questions, visit our Troubleshooting Assistant:

    • Select the brand and device you're using.
    • Enter the issue (such as "Can't connect to the internet").
    • Click Begin Troubleshooting.

    You can also access iPhone User Guides through Bookmarks in the Safari app.



  2. Does iPhone have accessibility features?

    Yes, iPhone comes standard with screen reading technology and other accessibility features. Please refer to the Accessibility page on Apple's website for more details.



  3. Is iPhone HAC (hearing aid compatible) rated?

    Please refer to the iPhone: Hearing Aid Compatibility page on Apple's Support website for iPhone HAC ratings.



  4. Apple, the Apple logo, iCloud, iTunes, iPad, iPod and iPhone are trademarks of Apple Inc., registered in the US and other countries. IOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

    *iPhone 7 and iPhone 7 Plus are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

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