Factory Data Reset (Powered Off) - DROID RAZR / RAZR MAXX by MOTOROLA

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)


Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
    Note If the device doesn't respond to input, press and hold the Volume Up/Down button then press and hold the Power button. When the device screen goes blank, release the Power button while continuing to hold the Volume Up/Down button then proceed with step 3.
  2. Press and hold the Volume Up/Down buttons then press the Power button.
    Note When presented with the Boot Mode Selection Menu, release all buttons.
  3. Press the Volume Down button to tap Recovery then press the Volume Up button.
  4. From the DROID triage screen:
    1. Press and hold the Volume Down button.
    2. Press and release the Volume Up button.
    3. Release the Volume Down button.
  5. Select wipe data or Factory Reset.
    Note Utilize the volume keys to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Note Data wipe may take several moments.
  7. Select reboot system now.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset