Factory Data Reset (Powered Off) - Casio G'zOne Commando® 4G LTE

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)


Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
    Note If screen is frozen, remove the battery.
  2. Press the Power button (located on the top right edge) to power the device on.
  3. When Now Loading displays on the device, press and hold the Power button (located on the top-right edge), the Volume Up button (located on the left edge near the top) and the Menu icon Menu icon (located on bottom-right) for 20-30 seconds.
    Note Device vibrates several times.
  4. Release all buttons once the Android system recovery screen appears..
  5. When prompted with "Permanently Erase User Data and Reset Settings?", select "yes --- delete all user data."
    Note Utilize the Volume buttons to highlight and the Power button to select.
  6. When prompted with "Are you sure you want to continue with erase?", select "Yes -- delete all user data".
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset