Factory Data Reset (Powered Off) - DROID RAZR M by MOTOROLA / Luge™ by Motorola

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all settings and data including:

  • Contacts
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered down and disconnected from a charging source.
  2. Press and hold the Volume Up button for 2-3 seconds then press the Power button until Motorola logo appears then release all buttons.
  3. From the Android system recovery screen (exclamation point with an android figure), press and hold the Volume Up button then press and release the Power button.
  4. Select wipe data/factory reset.
    Note Utilize the Volume buttons to highlight and the Power button to select.
  5. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset process to complete.
  6. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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