Factory Data Reset (Powered Off) - Samsung Galaxy S® 5

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution To avoid being locked out of your device, it's strongly recommended to review the following before attempting to perform this reset:

  • For devices with a Samsung account active:
    • It's imperative the Samsung user name and password are known before attempting this reset.
    • If the credentials can't be remembered, they can be reset.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google™ account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note Notes:

  • Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.
  • An alternate reset method is available if the device can be powered on and is responsive.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

 

  1. Ensure the device is powered off.
    Note If screen is frozen, remove/reinsert battery.
  2. Press and hold the Volume Up button (located on the left edge of the device) and the Home button (located at the bottom below the display).
  3. While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
  4. Select wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
  5. Select Yes.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
    Note Allow several seconds for the factory data reset to complete.
  6. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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