Factory Data Reset (Powered Off) - Enact™ by LG

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
    Note If screen is frozen, remove the battery.
  2. Press and hold the Volume Down button then press and hold the Power button. When FACTORY HARD RESET appears release all buttons.
  3. Press the Power button to confirm.
  4. Press the Power button to confirm.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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