Factory Data Reset (Powered Off) - Samsung Galaxy Stellar™

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google™ account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note Notes:

 

  1. Power the device off.
    Note If screen is frozen, remove/reinsert battery.
  2. Simultaneously press and hold the Volume Up button (located on the upper-left edge), the Power button (located on the upper-right edge) and the Home icon (located at the bottom) until the Android system recovery screen appears, then release.
  3. Select "Wipe data / factory reset."
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
  4. Select Yes.
  5. Select "Reboot system now."
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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