Software Upgrade Assistant (LG) - Software Update

This helps you update your LG device software using your computer if an Over-the-Air (OTA) software update fails.

Note Notes:

  • Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
  • The most recent software version becomes available on the SUA / SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.

Caution The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process.

  1. Ensure the Software Upgrade Assistant (SUA) is already installed on your computer.
    Note Refer to Initial Setup - Software Upgrade Assistant for help installing.
    Note If the software doesn't download from your device after plugging into your computer, download from LG's website (enter your device name then choose your specific Verizon device model).
    1. After entering your device model, click the Instructions link.
    2. Click the Software Instructions link (located on the right-side of the page).
    3. Click the Software Update Tool link.
    4. Choose your operating system and connect your device to the computer.
    5. Tap Run to load the software directly to the device or tap Save to download the software update to your computer for a later installation.
  2. From the desktop, click the VZW Software Upgrade Assistant icon VZW Software Upgrade Assistant icon located in the task bar (next to the date and time).
    Note If not available on a Windows computer, navigate: Start > All Programs > Verizon > Verizon Wireless Software Upgrade Assistant.
    Note Allow up to 1 minute for the app to launch and check device info.
  3. Ensure the wireless device is powered on then connect it to the computer via USB cable, choose File Transfer as the USB mode then click NEXT.
    Plug Phone into PC with USB Cable
  4. As soon as the device is recognized (may take a few minutes), click NEXT.
    Check Connection and Tap Next
  5. The system checks for updates and prompts you to click START UPDATE if one is available.
    Note Downloading the update can take from 30-60 minutes and installing the update can take an additional 30-60 minutes.
    Click Start Update
  6. After the update has completed, click FINISH.
    Note If the update fails to install, please refer to the Software Repair Assistant for further assistance.
    Caution Do not disconnect or power off the device until the Status indicator displays "Update Successful".
    Click Finish
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