Factory Data Reset (Powered Off) - HTC One® remix

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)


Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure device is powered off.
  2. Press and hold the Volume Down button (located on the upper-right edge of the device) then press and hold the Power button.
    Note If the device powers on, press and hold the Volume Up button then press and hold the Power button for approximately 10 to 15 seconds. When the device powers off, immediately repeat the above step.
  3. Wait for the screen with three Android images on skateboards to appear (approximately 3 seconds), then release all buttons.
  4. Press Volume Down to highlight FACTORY RESET then press the Power button.
    Note Use the Volume Up/Down button to navigate between options and the Power button to select the option.
    Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset