Restart in Safe Mode - HTC One® remix

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

An alternate method is available if the device is unresponsive or won't power on.

Warning Fast boot must be disabled.

  1. Press and hold the Power button (located on the top edge of the device) until the "Phone options" prompt appears then release.
  2. Touch and hold Power off until the "Reboot to safe mode" prompt appears then release.
  3. From the "Reboot to safe mode" prompt, tap RESTART to confirm.
    Note Allow approximately 1 minute for the process to complete.
    Note Upon reboot, "Safe mode" appears in the lower left of the unlock/home screen.

 

Note Notes:

  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.
  • Power cycle the device to disable Safe Mode, reinstall then test each app, one at a time, to identify which is causing the problem.

 

Related Topic: Video Icon Using Safe Mode

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