Instructions on inserting/removing your SIM can help with activation issues/errors, browser connection problems, and a blank/frozen screen.
Don't attempt to insert the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
- Ensure that the device is powered off.
- With the display facing away, locate the notch in the cover located on the upper left edge then gently pull the cover off.
- Locate the notch in the lower right corner of the battery then lift the battery out.
- With the gold contacts facing down, insert the card notched end first into the SIM card slot. Gently press in to latch card into place.
- Replace the battery.
Ensure that the connectors on the battery align with the connectors on the device.
- Replace the battery cover.
Related Topic: Remove the SIM Card