Factory Data Reset (Powered On) - Sony Xperia® Z2 Tablet

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Perform a factory data reset only if absolutely necessary as it removes all data including:

• Google^™ account
• System and app data
• App settings
• Downloaded apps
• Media (It is recommended to backup this data)
  Alternatively, music, pictures and videos can be backed up to a computer.

Notes:

• Personal data (e.g. Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.
• An alternate reset method is available if the device is unresponsive or won't power on.
• If troubleshooting third-party apps, disable the Automatic Restore option.

1. From the Home screen, navigate: Apps icon > Settings.
2. From the Personal section, tap Back up and reset.
3. Tap Factory data reset.
4. Tap RESET TABLET (located on the bottom-right).
   If presented, enter the current PIN, passcode or draw the unlock pattern.
5. Tap ERASE EVERYTHING (located on the bottom-right).
   Allow several minutes for the factory data reset and reboot processes to complete.
    If applicable, set up your device.

Related Topic:  Factory Data Reset