LED Combinations - Possible Failure Reasons and Recommended Actions - Verizon Wireless Network Extender (EvDO)

For additional reference, there's a Network Extender Setup Video available on vzw.com.

LED Combinations - Possible failure reason - Recommended action
 
Power System GPS WAN Status Possible failure reason Recommended action
Off X X X Power issue
  • Power failure
  • Improper power connection
  • Check power cable connection
  • Ensure outlet has power
Solid Magenta X X X Power issue
  • Power supply failure
  • Check power supply connection
Solid Blue Solid Red X Solid Blue System issue
  • Reasons:
    Internet failure
    DNS failure
  • Causes:
    Internet outage
    DNS server issue
  • Symptom:
    Network Extender restarts every 3 minutes.
Check the Internet connection and if the home router is supported.
Solid Blue Fast blinking Red X Solid Blue System failure
  • Reason:
    Failure to setup VPN
  • Cause:
    AAA provisioning, SG or DNS issue.
  • Symptom:
    Network Extender restarts every 5 minutes.
  • Power cycle the Network Extender. If issue persist, refer to the router manufacturer or ISP for assistance.
Solid Blue Slow blinking Red Solid Blue Solid Blue System failure
  • Reason:
    Configuration file download failure.
  • Cause:
    Slow internet connection.
  • Symptom:
    Network Extender restarts every 5 minutes.
  • Reason:
    RF related issue
  • Cause:
    Check Network Extender failure list
  • Symptom:
    Network Extender stays in slow blinking blue.
  • Reason:
    JMS/SMS provisioning error
  • Cause:
    JMS/SMS provisioning error
  • Symptom:
    Network Extender restarts every 6 minutes.
Escalate to next level of support.
Solid Blue Slow blinking Red Solid Red Solid Blue GPS issue
  • Reason:
    GPS failure
  • Causes:
    No satellites acquired
  • Connect GPS extension cable.
Solid Blue Slow blinking Red Solid Magenta X GPS issue
  • Reason:
    GPS H / W failure
  • Causes:
    GPS H / W failure
Connect GPS Antenna extension cable
Solid Blue Slow blinking Red Fast blinking Red Solid Blue GPS issue
  • Reason:
    GPS failure
  • Causes:
    Not enough satellites acquired
  • Connect GPS Antenna extension cable
Solid Blue Solid Blue Slow blinking Red Solid Blue GPS condition -
Holdover exceeded
  • Causes:
    Holdover time exceeded 1 minute.
    GPS server provisioning issue.
  • Connect GPS Antenna extension cable

Power on LED process

Normal progression of LEDs at start up (approximately 10 minutes)

  1. Power and WAN LEDs are solid blue; System and GPS LEDs are solid magenta. (approx. 1 minute)
  2. System LED begins flashing fast red; GPS LED is solid magenta. (1 - 2 minutes)
  3. System LED begins flashing slow red; GPS is solid red. (1 - 2 minutes)
  4. System LED is flashing slow red; GPS begins flashing fast red. (1 - 2 minutes)
  5. System LED is flashing slow red; GPS LED flashes then turns solid blue. (approx. 5 seconds)
  6. System LED continues flashing slow red then turns solid blue. (2 - 3 minutes)
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