Instructions on Inserting/Removing your SIM can help with activation issues/errors, browser connection problems, and a blank/frozen screen. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
Don't attempt to insert the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
Ensure the device is powered off.
To power off, press and hold the Power button (located on the top-right edge of device).
Tap Power off.
From the upper-left edge of the device, remove the card tray. Utilize the insertion/removal tool to unlock the tray by inserting it into the provided slot then remove the tray.
With the gold contacts facing down and the notch located in the lower right, insert the SIM card into the tray as shown then insert the card tray. Ensure that the card is properly seated in the tray with the front of the card under the notch (figure 1). Press in on the tray to lock it into place (figure 2).