Apple® iPhone® 6 / 6 Plus - Erase All Content and Settings

Erasing all content and settings may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync.

Caution:

• Erase all content and settings only if absolutely necessary as it removes all data including:
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data):
    • Verizon Cloud
    • iCloud
• To ensure Find My iPhone Activation Lock is removed, sign out of iCloud:
  1. Tap Settings > [your name].
     
  2. Tap Sign Out.
• If you are signed in to your Apple ID on another device (known as a 'trusted' device), you may be required to enter a verification code sent to that trusted device upon reactivation.

Notes:

• An alternate method (restore via iTunes) is available if the device is unresponsive or won't power on.
• For specific error messages related to iTunes update and restore, refer to iOS update and restore errors.
• Advanced iTunes troubleshooting and configuration should be handled by Apple (scroll down to "Product and Technical Support" section).

1. From the Home screen, navigate: Settings > General > Reset.
2. Tap Erase All Content and Settings.
   If presented, enter your passcode.
   If you've forgotten or don't know your passcode, refer to these instructions.
3. Tap one of the following:
   • Backup Then Erase
     If a backup to iCloud is currently in session, you screen displays 'Finish Uploading Then Erase.'
   • Erase Now
   • Cancel
     Allow several minutes for the reset and reboot processes to complete.
     To set up the device after the reset has completed, refer to Initial Activation and Setup.