Apple® iPhone® 6 / 6 Plus - Erase All Content and Settings

Erasing all content and settings may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync.

Caution Caution:

  • Erase all content and settings only if absolutely necessary as it removes all data including:
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (It is recommended to backup this data):
  • To ensure Find My iPhone Activation Lock is removed, sign out of iCloud:
    1. Tap Settings Settings icon > [your name].
      Settings Apple profile
    2. Tap Sign Out.
  • If you are signed in to your Apple ID on another device (known as a 'trusted' device), you may be required to enter a verification code sent to that trusted device upon reactivation.

Note Notes:

  • An alternate method (restore via iTunes) is available if the device is unresponsive or won't power on.
  • For specific error messages related to iTunes update and restore, refer to iOS update and restore errors.
  • Advanced iTunes troubleshooting and configuration should be handled by Apple (scroll down to "Product and Technical Support" section).

  1. From the Home screen, navigate: Settings Settings icon > General > Reset.
  2. Tap Erase All Content and Settings.
    Note If presented, enter your passcode.
    Note If you've forgotten or don't know your passcode, refer to these instructions.
  3. Tap one of the following:
    • Backup Then Erase
      Note If a backup to iCloud is currently in session, you screen displays 'Finish Uploading Then Erase.'
    • Erase Now
    • Cancel
      Note Allow several minutes for the reset and reboot processes to complete.
      Note To set up the device after the reset has completed, refer to Initial Activation and Setup.
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