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DROID MAXX by MOTOROLA

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Google Pixel

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V20™

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Hum⁺ by Verizon

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LG Optimus Zone™ 3 Prepaid

LG Cosmos™ 3

Stylo™ 2 V

DROID MAXX 2

Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

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GizmoGadget™ by LG

Ellipsis™ Jetpack® MHS815L

Samsung Galaxy S® III

LG G6™

Moto Z Droid Edition

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LG K8 V

Moto G Play

Verizon Jetpack® 4G LTE Mobile Hotspot 890L

GizmoPal™

Microsoft Lumia 735

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L

GizmoPal® 2 by LG

DuraForce PRO with Sapphire Shield

Casio G'zOne Commando®

DROID MINI by MOTOROLA

Verizon 4G LTE USB Modem 551L

LG G Vista

Brigadier™ by Kyocera

DROID RAZR M by MOTOROLA

Verizon Wear24™

Samsung Convoy™ 3

Verizon Ellipsis® 10

HTC Desire® 530

DuraXV

Verizon 4G LTE USB Modem UML295

Moto G™ by Motorola

LG Extravert™ 2

PRIV™ by BlackBerry®

LG G2

LTE Internet (Installed)

Casio G'zOne Commando® 4G LTE

HTC One® (M8)

Casio G'zOne Ravine® 2

Galaxy Tab E (8.0)

HTC Desire® 526

LG K4™ LTE

Sony Xperia® Z3v

HTC One M9

ZenPad™ Z8

ZenPad™ Z10

BlackBerry® Bold™ 9930 smartphone

DROID ULTRA by MOTOROLA

LG G Pad 8.3 LTE

Samsung Gusto® 2

Verizon Ellipsis® Jetpack® MHS900L

Samsung Convoy™ 2

Kyocera DuraXV+

Verizon Wireless AirCard® 595

HTC 10™

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE

LG Exalt™

Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11

Samsung Galaxy S® 4 mini

Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L

Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA

DROID by MOTOROLA

iPad® Air 2

Galaxy Tab E

Samsung Galaxy Note® II

Samsung Intensity™ II

Apple® iPad Pro® (9.7-inch)

Galaxy Note® Edge

iPad® Pro

DROID TURBO 2 - Designed by You

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Nokia Lumia 928

Apple® iPad® mini with Retina display

Verizon Ellipsis™ 8 HD

LG Terra™

LG Revere®

HTC Desire® 626

LG Exalt™II

DROID INCREDIBLE 4G LTE by HTC

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Nokia Lumia 822

Moto X™ (2nd Gen.)

Microsoft Surface 3

LG Cosmos™ 2

Samsung Galaxy Tab® 2 (7.0)

Samsung Galaxy Tab® 2 (10.1)

Hum^x

Moto E™ Prepaid

LG Vortex™

LG Octane™

DROID RAZR by MOTOROLA

Arlo Go

Nexus 6

Samsung Galaxy Tab S2

Moto X™ by Motorola

Gear S®

Verizon Wireless USB760 Modem

Samsung Intensity™ III

HTC One®

BlackBerry® Z10 smartphone

Samsung Convoy™

G Pad™ 7.0 LTE

DROID RAZR MAXX HD by MOTOROLA

LG Revere® 2

Verizon Wireless Home Phone T2000

Apple® iPad® Air™

LG Accolade™

Motorola RAZR V3m

G Pad™ 10.1 LTE

LG 4G LTE USB Modem VL600

Samsung Galaxy Tab® 4 (10.1)

Casio G'zOne Ravine®

LG enV®3

Watch Urbane™ 2nd Edition LTE

BlackBerry® Q10 smartphone

LG Optimus Zone™ 2 Prepaid

Samsung Galaxy J3 Eclipse

Apple® iPad® mini

Apple® iPad® with Wi-Fi + 4G

Samsung Gusto®

LG G Pad™ X8.3

Samsung Galaxy Tab® (10.1)

HTC One® (M8) for Windows®

iPad® mini 4

Pantech Breakout™

Nokia Lumia Icon

Samsung Galaxy Tab®

iPad® mini 3

Lancet™ for Android™

Samsung Illusion™

Samsung Galaxy Book

Samsung Haven™

Verizon Converged VOIP Device

DROID X by MOTOROLA

Ellipsis® Kids

Transpyre™ Prepaid

Verizon MiFi™2200 Intelligent Mobile Hotspot

Verizon Verizon SmartHub with Voice

BlackBerry® Bold 9650 smartphone

BlackBerry® Z30 smartphone

DROID DNA by HTC

LG Optimus Exceed™ 2

Lancet™

Samsung Galaxy Camera®

DROID RAZR MAXX by MOTOROLA

Motorola MOTO™ W755

Pantech Jest™ 2

DROID INCREDIBLE 2 by HTC

LG VX8300

Samsung Galaxy Tab® 4 (8.0)

Enact™ by LG

Pantech Hotshot™

Samsung Galaxy Stellar™

Lucid™3 by LG

Nokia 2366i

Casio G'zOne Boulder®

Samsung Galaxy S® III mini

DROID RAZR HD by MOTOROLA

Samsung Intensity™

LG enV®2

BlackBerry® Pearl™ Flip 8230 smartphone

Motorola XOOM™ 4G LTE

LG Cosmos™

LG VX5500

Delphi Connect with 4G LTE Mobile Hotspot

DROID BIONIC by MOTOROLA

Samsung Smooth™

LG enV® TOUCH

Verizon GizmoTab™

Motorola Barrage™

BlackBerry® Tour™ 9630 smartphone

LG Migo^sm

DROID 4 by MOTOROLA

DROID X2 by MOTOROLA

Samsung Knack™

Verizon Wireless USB720 Modem

HTC One® max

Hydro ELITE by KYOCERA

Apple® iPad® with Retina display

Verizon Wireless UMW190 Global USB Modem

Apple® iPad® (9.7-inch)

Samsung Alias™ 2

Verizon Wireless UM175 USB Modem

Dell™ Vostro™ V13 Laptop

Samsung Galaxy™ Stratosphere™ II

Spectrum™ 2 by LG

Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot

Sony Xperia® Z2

LG Extravert™

Intuition™ by LG

Lucid™ by LG

LG Cosmos™ Touch

BlackBerry® Curve™ 8330 smartphone

Galaxy Nexus by Samsung

Nokia Lumia 2520

DROID 3 by MOTOROLA

BlackBerry® Storm2™ 9550 smartphone

Pantech Perception™

Samsung Galaxy™ Stratosphere™

HTC One® remix

Samsung Galaxy Note® 10.1

THUNDERBOLT™ by HTC

Windows Phone 8X by HTC

Casio G'zOne Rock™

Samsung Galaxy Tab® S

Samsung SCH-u340

Samsung Galaxy Note® Pro

LG VX8360

DROID CHARGE by SAMSUNG

HP Elite x2 1012

Verizon Wireless AirCard® 595U USB Modem

BlackBerry® Bold™ 9930 smartphone without camera

Samsung Fascinate™

LG VX5400

Delphi Connect

Samsung Gear S2 classic

Motorola W385

LG Optimus Zone™

Samsung Galaxy Note® 10.1 2014 Edition

Pantech Marauder™

HTC Rhyme™

Sony Xperia® PLAY

Spartan GoCam™

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Google Nexus 7

Lucid™2 by LG

HTC Desire® 612

Casio G'zOne Brigade®

Samsung Alias™

DROID 2 by MOTOROLA

Apple® iPad®

Moto X™ - Designed by You (2nd Generation)

Samsung Juke

LG Chocolate®

Samsung Galaxy Tab® (7.7)

Verizon Wireless G'zOne Type-S

LG VX8350

Verizon Wireless USB727 Modem

DROID INCREDIBLE by HTC

Samsung Gem™

Verizon Wireless PC5750 PC Card

Verizon Wireless Salute™

LG Ally™

BlackBerry® Curve™ 9330 smartphone

Samsung Galaxy View

Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot

Pantech Caper™ Prepaid

Samsung Galaxy Legend™

Moto X™ - Designed by You

Samsung ATIV Odyssey™

Verizon Wireless UM150 USB Modem

Samsung SCH-u430

LG Voyager™

BlackBerry® Curve™ 8530 smartphone

LG Dare™

Spectrum™ by LG

Motorola Adventure™ V750

Samsung Reality™

Casio EXILIM

Pantech PN-210

Motorola XOOM™

Sierra Wireless AirCard® 580

BlackBerry® 8830 World Edition smartphone

LG VX5300

HP Spectre x2

Verizon Wireless Razzle™

Pantech Crux™

Sharp KIN™ ONE

Sierra Wireless AirCard® 555D

Samsung SCH-u410

Samsung N150 Netbook

DROID 2 GLOBAL by MOTOROLA

LG VX5200

Verizon Wireless PC770 2-in-1 Card and ExpressCard®

Samsung FlipShot®

LG VX6100

Motorola MOTOKRZR K1m

Motorola MOTO™ VU204

DROID XYBOARD 10.1 by MOTOROLA

Casio G'zOne Ravine® 2 Non-Camera

HTC Trophy™

HTC Rezound™

BlackBerry® Torch™ 9850 smartphone

Motorola V325

Motorola W315

Verizon Wireless Escapade®

Samsung SCH-a870

Samsung Omnia® II

Verizon Wireless G'zOne Type-S Push to Talk without Camera

HP® Mini 1151NR Netbook

DROID PRO by MOTOROLA

Samsung SCH-a930

BlackBerry® Curve™ 9310 smartphone

BlackBerry Classic Non-Camera

Luge™ by Motorola Prepaid

LG Enlighten®

Verizon Wireless V740 ExpressCard

Pantech PN-215

Verizon Wireless CDM8950

Motorola RAZR V3m in Gray

LG VX3200

Samsung SCH-a950

Samsung i700 Pocket PC

LG VX8100

Samsung SCH-u540

Samsung SCH-a670

Verizon Wireless CDM8975

LG VX4650

Verizon Wireless Coupe™

DROID XYBOARD 8.2 by MOTOROLA

Motorola MOTO™ Z6c World Edition

Nokia 6205

LG Chocolate® 3

BlackBerry® Curve™ 9370 smartphone

LG Chocolate® Touch

DROID ERIS by HTC

Verizon Wireless USB1000 Global USB Modem

DROID R2D2 by MOTOROLA

Nokia 2705 Shade™ Non-Camera

LG enV®

Sharp KIN™ TWO

Samsung SCH-a650

Revolution™ by LG

LG V

LG Optimus Exceed™

Motorola E815

LG Versa™

Gateway® LT2016u Netbook

Motorola V325i

LG VX4500

LG VX3300

HTC Apache XV6700

LG VX8700

LG Glance™

Pantech PN-820

Motorola V710

Compaq® Mini CQ10-688nr Netbook

Motorola V60s

Motorola CITRUS™

G'zOne Boulder™ Black and Silver

Nokia 7205 Intrigue™

Nokia 6015i Prepaid

Verizon Wireless Adamant™

Nokia 2605 Mirage

Motorola MOTO Q™ 9c

Samsung Rogue™

Samsung Trance™

Motorola MOTO™ Z6cx World Edition without Camera

LG VENUS™

Nokia 7705 Twist™

LG VX6000

Samsung Gleam®

Verizon Wireless Blitz® Prepaid

Samsung Omnia®

HP® Mini 311-1037NR Netbook

Nokia 3589i

HP® Pavilion dm1-3010nr Notebook

Motorola DEVOUR™ with MOTOBLUR™

Motorola RAZR V3c

Verizon XU870 Global ExpressCard®

Samsung SCH-a850

Samsung Zeal™

Kyocera KPC650

Motorola Q™

Samsung Renown™

LG Fathom®

LG Clout™

Motorola Krave™ ZN4

Samsung Saga™

Samsung SCH-a310

Nokia 6215i

Verizon Wireless CDM 7075

Samsung Sway™

HP® Pavilion dm1-2010nr Entertainment Notebook

HTC Merge®

Samsung SCH-u550

HTC Touch Pro™

Nokia 2705 Shade™

Verizon Wireless PN-300

Motorola T720

Kyocera KX414

Nokia 6236i

Samsung SCH-u620

Motorola Rival™

Jest™

Nokia 2128i

Sharp KIN™ TWOm

HTC Ozone™ with TALKS™ for Verizon Wireless

Samsung SCH-i760

Samsung Glyde™

Motorola V65p

Motorola V276

Verizon AD3700 Global USB Modem

Verizon Wireless XV6600 without Camera

Verizon Wireless V640

Samsung SCH-a990

Sharp KIN™ ONEm

Motorola V120e

Samsung SCH-i730

Samsung SCH-a890

Samsung SCH-i830

Motorola MOTORAZR maxx Ve

Samsung Gear S3 frontier

Motorola Entice™

Samsung SCH-a630

Kyocera K323

Nokia 6315i

Motorola Rapture™ VU30

LG Exalt® LTE

Motorola MOTO Q™ music 9m

Kyocera KX1v

Samsung SCH-n330

HP® Mini 110-1046NR Netbook

Motorola MOTORIZR Z6tv

Samsung Galaxy Tab® 4

HP® Mini 210-1076NR Netbook

Motorola V325xi

Samsung Gear S3 classic

BlackBerry® 7750

Kyocera SE47

Motorola C333

Samsung SCH-a610

Verizon Wireless V620

Kyocera KX2

Motorola V265

Motorola T300p

Kyocera K404

Nokia 6305i

Samsung SCH-a790

Samsung SCH-a795

LG VX2000

HP® Mini 110-3098NR Netbook

moto e⁴ Prepaid

Samsung i600 Smartphone

Apple® iPad Pro® (10.5-inch)

Motorola V60p

Verizon KPC680 ExpressCard®

Motorola C343

Motorola T730

Samsung SCH-a530

Nokia 2285

Apple® iPad Pro® (12.9-inch)

Motorola A840

Kyocera KX444

Motorola MOTOSLVR L7C

Samsung Continuum™

BlackBerry® 7250

LG VX4700

LG VX9400

Galaxy J3 Mission Prepaid

Verizon Wireless U630 PC Card

Samsung SCH-a970

All memory capacities and all colors supported.

Erase All Content and Settings - Apple® iPhone® 6 / 6 Plus

Erasing all content and settings may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync.

Caution:

Erase all content and settings only if absolutely necessary as it removes all data including:
- Email accounts
- System and app data
- App settings
- Downloaded apps
- Media (It is recommended to backup this data):
  - Verizon Cloud
  - iCloud
Sign out of iCloud (Settings > iCloud > Sign Out) to ensure Find My iPhone Activation Lock is removed.

Notes:

If you are signed in to your Apple ID on another device (known as a 'trusted' device), you may be required to enter a verification code sent to that trusted device upon reacativation.
An alternate method (restore via iTunes) is available if the device is unresponsive or won't power on.
For specific error messages related to iTunes update and restore, refer to iOS update and restore errors.
Advanced iTunes troubleshooting and configuration should be handled by Apple (scroll down to "Product and Technical Support" section).

From the Home screen, navigate: Settings > General > Reset.
Tap Erase All Content and Settings.
If presented, enter your passcode.
If you've forgotten or don't know your passcode, refer to these instructions.
Tap Erase iPhone.
Allow several minutes for the reset and reboot processes to complete.
To set up the device after the reset has completed, refer to Initial Activation and Setup.