Factory Data Reset (Powered Off) - HTC One® (M8) for Windows®

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Microsoft® account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)


Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
  2. Press and hold the Volume down button (located on the right-edge of the device) until instructed to release in step 4.
  3. Press and hold the Power button (located on the top of the device) until the device vibrates (approximately 2 seconds) then release.
    Note Alternatively, connect the device to an approved USB charger while continuing to hold the Volume down button.
  4. When the restore screen appears (exclamation mark), release the Volume down button.
  5. From the restore screen, press then release the following buttons to initiate the reset process:
    1. Volume up button
    2. Volume down button
    3. Power button
    4. Volume down button
    Note Allow several minutes for the process to complete (the device appears as if it is restarting and then rotating gears appear on the display to indicate that the reset is in process).
    Note If applicable, set up your device.