Select Your Device
Apple® iPhone® 6 Plus
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DROID MAXX by MOTOROLA
Google Pixel
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Apple® iPhone® 4s
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Verizon Wireless Home Phone
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Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
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DROID MAXX 2
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Verizon LTE Internet and Home Phone
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Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
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DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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Brigadier™ by Kyocera
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LG K8 V
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DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
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LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
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HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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LG K4™ LTE
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Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
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Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
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Kyocera DuraXV+
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Moto X™ by Motorola
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Apple® iPad® mini with Retina display
ZenPad™ Z10
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HTC One®
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DROID RAZR MAXX HD by MOTOROLA
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Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
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Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
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LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
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Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
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iPad® mini 4
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DROID BIONIC by MOTOROLA
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Watch Urbane™ 2nd Edition LTE
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Pantech Hotshot™
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Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
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Apple® iPad® with Retina display
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DROID X by MOTOROLA
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Verizon Converged VOIP Device
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HTC One® remix
Hydro ELITE by KYOCERA
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Nokia Lumia 2520
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LG VX5500
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BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
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Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
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Verizon MiFi™2200 Intelligent Mobile Hotspot
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Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
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HP Elite x2 1012
Verizon Wireless UM175 USB Modem
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Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
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Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
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Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
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LG VX8360
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DROID INCREDIBLE by HTC
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Jetpack® MiFi® 7730L
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Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
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BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
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Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
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Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
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G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Frequently Asked Questions - Windows Phone 8.1

Common Questions

 

How do I log into my Google Account?

  1. From the Start screen, swipe left to display the Apps list.
    Note Alternatively, tap the Right arrow (located in the lower-right; may require scrolling to the bottom).
  2. Tap Settings Settings icon.
  3. Tap email+accounts.
  4. Tap add an account.
  5. Tap Google.
  6. Tap connect to be taken to the Google app authorization page.
  7. Enter your Email address and Password and tap Sign in.
  8. Swipe up to scroll down the page and then tap Accept to authorize your phone's access to your Google Account.
  9. You are returned to the email + accounts screen and your Google Account begin its sync process.When the sync process is complete, you can tap Google and adjust the account's settings.

 

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How do I log into my Facebook account using Windows 8.1?

  1. From the Start screen, swipe left to display the Apps list.
    Note Alternatively, tap the Right arrow (located in the lower-right; may require scrolling to the bottom).
  2. Tap Facebook.
    Note If Facebook is not in the list, it can be downloaded by going to the Store, searching for Facebook and tapping Install.
  3. Enter your Email address or Phone number and Password and tap Log in.

 

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Where are all my Facebook and Twitter contacts?

  1. From the Start screen, swipe left to display the Apps list.
    Note Alternatively, tap the Right arrow (located in the lower-right; may require scrolling to the bottom).
  2. Tap People People icon.
  3. If necessary, swipe left or right until you see the CONTACTS section.
  4. Tap More More icon (located in the lower-right).
  5. Tap settings.
  6. Tap filter contact list.
  7. Tap the slider Switch On icon to turn filtering for only contacts containing phone numbers Off Switch Off icon.
  8. Tap done Done icon.

 

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How do I access the Notifications and Action Center?

  1. To access the Notifications and Action Center, swipe down from the top of the screen toward the bottom.
  2. To open a notification, tap the notification. The app that is responsible for the notification opens. In the case of email or messaging notifications, tapping a specific message opens that message. Tapping the account or app opens the related app to view all messages.
  3. To dismiss a notification, swipe to the left or right. When you swipe the notification of an app that has presented mulitple notifications, all of the notifications for the app are cleared. To clear all of your notifications, tap CLEAR ALL at the top-left of the Notifications and Action Center, just below your available settings shortcut.
  4. To change the available shortcuts displayed in the Notifications and Action Center:
    1. Tap ALL SETTINGS.
    2. Tap notifications + actions.
    3. Below Choose your quick actions, tap a box to choose a different shortcut.
    4. Tap an action shortcut in the list to assign it to the chosen location.

 

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How do I move apps to my microSD card?

  1. From the Start screen, swipe left to display the Apps list.
    Note Alternatively, tap the Right arrow (located in the lower-right; may require scrolling to the bottom).
  2. Tap Storage Sense Storage Sense icon.
  3. To install all newly downloaded and purchased apps to the microSD card, tap the drop down box under Store new apps on my, and select SD card.
    Note If presented with 'Delete other apps?', tap yes.
  4. While still on the 'storage sense' screen, tap phone.
  5. Tap apps + games.
  6. Tap select (located at the bottom) and mark the apps/games that you want to move to the microSD card.
  7. After choosing the desired app/games, tap move.
  8. On the Move to SD card? screen, review the message and tap yes.
    Note You can likewise move apps from the microSD card to the phone by choosing SD card in step 4 above.

 

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Where is the Background Task Manager?

  1. From the Start screen, swipe left to display the Apps list.
    Note Alternatively, tap the Right arrow (located in the lower-right; may require scrolling to the bottom).
  2. Tap Battery Saver Battery Saver icon.
  3. The usage screen displays all of the apps that have used your battery since your last charge. Tap an app to view how much battery it has consumed in the background.
  4. App in use shows the amount of battery used while actively viewing the app. App in background shows the amount of battery used while the app was running in the background.
  5. If you decide that apps are using too much of your battery while running in the background, you can limit apps from running in the background by swiping left or right to get to the Battery Saver settings screen.
    Note Not all apps allow you to turn off their ability to run in the background. These are generally core apps, such as the People app, or apps that sync, such as an email account.
  6. Select which 'Conserve battery life' option to utilize.
    Note Tap the slider Switch On icon to have the 'Conserve battery life' function run until the next charge.

 

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How do I set up the Data Sense app?

Note The Data Sense app allows you to manage how your device uses available data networks. You can set a limit on how much cellular data your device uses.

  1. From the Start screen, swipe left to display the Apps list.
    Note Alternatively, tap the Right arrow (located in the lower-right; may require scrolling to the bottom).
  2. Tap Data Sense Data Sense icon.
  3. Tap set limit to assign a limit for your cellular data usage. You can set your limit to:
    Note Data usage shown in the Data Sense app is measured by your phone. It is to be used as a guide only.
    • none specified - No limit is set for your device. This is the default value of this setting.
    • one time - The data limit is set and after it is reached, it is not reset until you clear the limit reached message and set a new one. You can assign the number of days until the data expires and the amount of data you have left.
    • monthly - the limit is set monthly. You can assign the date that the counter should reset and the amount of data you have available.
    • unlimited - No limit is set for your device.
  4. To keep apps from using data while you are roaming, tap the slider Switch Off icon and turn Restrict background data when roaming to On Switch On icon.
  5. You can use Browser data savings to decrease data consumption when you are browsing the Internet using Internet Explorer. Tap Browser data savings and tap:
    • off - The browser data savings is not active during browsing sessions.
    • standard - Data Sense saves data usage by compressing pictures and other elements on web pages you visit.
    • high - Data Sense saves even more data usage by compressing pictures, blocking some ads, and downloading only part of a web page.
    • automatic - Data automatically picks the best data savings based on how close you are to hitting your data plan limit. This is the recommended setting.

 

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Where is the Bing vision search feature?

  1. From the Start screen, swipe left to display the Apps list..
    Note Alternatively, tap the Right arrow (located in the lower-right; may require scrolling to the bottom).
  2. Tap Camera Camera icon.
  3. When the app finishes loading, tap Lens Lens icon.
  4. Tap Bing Vision Bing Vision icon.
  5. Aim the camera at the QR code, Text, or Book/CD/DVD cover and tap scan text to scan.
  6. Tap translate.
    Note If presented, select language to translate text into.

 

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