HD Voice - Place a Video Call over Wi-Fi

Note Notes:

  • Video Calling over Wi-Fi requires both parties to have HD Voice capable devices and be provisioned for HD Voice service. For video call over HD only, click here.
  • Video Call is automatically handed over to Wi-Fi from 4G LTE when a known Wi-Fi access point is available.
  • Similarly Video Calls automatically hand off from Wi-Fi to 4g LTE when Wi-Fi signal is weak or no longer available.
  • No data charges apply for video calls over Wi-Fi; however, the voice portion of the call is billed per minute of use.
  • HD Voice is supported only on HD Voice capable Bluetooth headsets.
  • HD Voice is not recommended if you have a 1X/3G Network Extender or use a TTY/TDD device.


  1. Ensure Wi-Fi is enabled.
  2. From a Home screen, tap Contacts.
    Note If unavailable, navigate: Apps icon > Contacts.
    Note Under Groups (where available), a new Video Calling group lists all the contacts with video calling capability.
  3. Tap the applicable contact.
    Contacts with Camera icon
  4. Tap the Video Camera icon Video Camera icon (located next to the Phone icon).
    Note If unavailable (displayed in gray) attempt to refresh the contact by navigating Menu > Refresh.