Software Upgrade Assistant (Motorola - Older Devices) - Repair Assistant

This helps you repair the software on your Motorola device using your computer/PC, in the event an Over-the-Air (OTA) software update fails.

Note Notes:

  • Ensure the wireless device is powered on, unlocked (if device lock-enabled), then connect it to a compatible computer using a USB cable.
  • In some instances, the device must be in boot mode to complete the repair process. The SUA provides instructions to enable boot mode when required.
  • The most recent software version will be available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
  • Use this info for Motorola devices manufactured prior to 8/20/2013 and Prepaid devices. For newer Motorola devices, refer to Software Update - Software Upgrade / Repair Assistant.

Caution The repair process may take up to 30-90 minutes. It's recommended to back up device data prior to repair as a precaution. Do not disconnect the device from the computer during the repair process.

Windows®
Macintosh®

Windows

  1. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  2. From the taskbar (located in the lower right of the desktop), right-click the Software Upgrade Assistant tray icon SUA icon.
  3. Click Launch Verizon Software Upgrade Assistant.
  4. Click Repair Assistant (located on the left) then click Run Repair Assistant.
    The Software Repair Assistant (SRA) automatically launches a check for repair software and the device automatically switches to boot mode.
    Images may vary depending upon device and operating system.
    Run Repair Assistant
  5. Once the check is complete, click the device name.
    Device name
  6. Click Repair (located on the right).
    Repair
  7. From the "erase data" prompt, click one of the following then click Continue Repair to begin the repair process:
    • Do not erase my data
    • Erase my data
    Erase data
  8. Once the repair is complete, click Close.
    Repair complete

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Macintosh

  1. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  2. From the menu bar, click the Motorola icon Moto icon.
  3. Click Launch Verizon Software Upgrade Assistant.
  4. Click Repair Assistant (located on the left) then click Run Repair Assistant.
    The SUA automatically launches a check for repair software and the device automatically switches to boot mode.
    Images may vary depending upon device and operating system.
    Run Repair Assistant
  5. Once the check is complete, click the device name.
    Device name
  6. Click Repair (located on the right).
    Repair
  7. From the "erase data" prompt, click one of the following then click Continue Repair to begin the repair process:
    • Do not erase my data
    • Erase my data
    Erase data
  8. Once the repair is complete, click Close.
    Repair complete

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