Software Upgrade Assistant (HTC) - Repair Assistant

This helps you repair the software on your HTC device using your computer/PC.

Caution Caution:

  • Don't disconnect the device from the computer or power it off during the repair process.
    The device may automatically restart a few times during the software repair process, which takes approximately 15 minutes.
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.

Windows
Macintosh

Windows

  1. Ensure the wireless device:
    • is powered on and able to be unlocked if necessary
    • connected to a compatible computer using the supplied USB cable.
  2. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  3. Connect your device to a computer that has HTC Sync Manager installed.
    If prompted, disable device lock setting, reconnect the wireless device then click OK.
  4. Click Repair.
    If desired, check "Open HTC Sync Manager when a phone is connected" to enable.
    Repair window
  5. From the Software Repair Assistant (SRA) page, select the applicable device then click Repair.
    Begin repair window
    The software repair begins once the software repair package is downloaded and progress of the download and repair show via a status bar.
    Repair download and install status window
  6. When prompted, click OK to complete repair process.
    Repair complete window
  7. Click Close (located at the bottom right) to exit the Software Repair Assistant.

Related Topic: Software Update - Software Upgrade Assistant

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Macintosh

  1. Ensure the wireless device:
    • is powered on
    • connected to a compatible computer using the supplied USB cable.
      Note If prompted, disable device lock setting then reconnect the wireless device.
      Note If the device is not recognized immediately, pull down the notification panel on the phone to switch from "Charge Only" to "File Transfer" or "Software Installation" mode and set USB Debugging mode to enable on the device.
  2. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  3. After the device is connected, click Transfer & Backup then click File transfer.
    Click File Transfer
  4. Select the device to be repaired then click Repair.
    Note The repair process takes around 10-15 minutes.
    Click Repair
  5. When the repair is complete, click OK then click Close.
    Note The phone will restart automatically.
    Click OK then Close

Related Topic: Software Update - Software Upgrade Assistant

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