Insert SIM Card - BlackBerry® Q10

Instructions on Inserting/Removing your SIM can help with activation issues/errors, browser connection problems, and a blank/frozen screen.

 Don't attempt to insert or remove the SIM card with the battery still installed in the device. Doing so can harm the SIM card and/or the device.

  1. Ensure the device is powered off.
    Caution To power off, press and hold the Power button until the "Turning off in" screen counts down to 0 then release.
  2. Remove the battery cover.
    Note Carefully slide the cover down to detach.
  3. Utilizing the notch, lift then remove the battery.
  4. With the gold contacts facing down and the notch located in the upper-right (landscape orientation), insert the SIM card as shown.
    Note Press in on the card until it slides into place.
    Insert SIM card
  5. Insert the battery.
    Note Ensure that the connectors on the battery align with the connectors on the device.
  6. Replace the battery cover.
    Note Carefully slide the cover up to lock it into place.


Related Topic: Remove the SIM Card