Factory Data Reset (Powered Off) - HTC Desire® 612

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note Notes:

 

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button then press and hold the Power button. When the System recovery screen is displayed, release both buttons.
    Note If the device powers on, press and hold the Volume Up button then press and hold the Power button for approximately 10 to 15 seconds. When the device powers off, immediately repeat the above step.
  3. Press the Volume buttons to highlight Factory Reset then press the Power button to select.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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