Samsung Galaxy Note® 4 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

Note Notes:

  • Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.
  • An alternate reset method is available if the device can be powered on and is responsive.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

  1. Ensure the device is powered off.
    Note If screen is frozen, remove/reinsert battery.
  2. Press and hold the Volume Up button (located on the left edge of the device) and the Home button (located at the bottom below the display).
  3. While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
  4. Select wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
  5. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset to complete.
  6. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, Setup your device.

Related Topic: Video Icon Factory Data Reset

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