Factory Data Reset (Powered Off) - Sony Xperia® Z3v

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note Notes:

 

  1. Ensure the device is powered off.
  2. Press and hold the Power button and the Volume Down button (located on the right edge of the device) until the Sony screen appears then release.
  3. From the System Recovery screen, select Factory Reset.
    Note Utilize the Volume buttons to scroll through the menu options and the Power button to select.
  4. Select Yes.
    Note Utilize the Volume buttons to scroll through the menu options and the Power button to select.
    Note Allow several minutes for the factory data reset process to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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