Verizon Ellipsis® 7 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
  2. Simultaneously press and hold the Volume button on the bottom end + Power button until "Factory Mode" screen appears then release.
    Power and Volume down buttons
  3. Select Clear eMMC.
    Note Utilize the bottom of the Volume button to scroll through the available options and the top of the Volume button to select.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Note If the language displays as shown below, select the eMMC option highlighted below to complete the reset process.
    Select the highlighted item

Related Topic: Video Icon Factory Data Reset

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