Factory Data Reset (Powered Off) - Samsung Galaxy Note® 10.1 2014 Edition

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note Note: An alternate reset method is available if the device can be powered on and is responsive.

  1. Press and hold the Volume down button then press the Power button until the Samsung Galaxy Note 10.1 2014 edition logo appears then release both buttons.
  2. Select wipe data/factory reset.
    Note Utilize the volume buttons to highlight and the Power button to select.
  3. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset process to complete.
  4. Select reboot system now.
    Note Allow several minutes for the reboot process to complete..
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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