Factory Data Reset (Powered Off) - Sony Xperia® Z2 Tablet

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • GoogleTM account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)


Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
  2. Simultaneously press and hold the Volume Down button (located on the left edge) + Power button (located on the upper-left edge above Volume buttons) until device vibrates then release.
    Power and Volume down buttons
  3. From the System recovery screen, select Factory reset.
    Note Utilize the Volume buttons to highlight and the Power button to select.
  4. When prompted with "Continue with Factory Reset?" select Yes.
    Note Allow several minutes for the reboot process to complete.
    Note To set up the device after completing the factory data reset, refer to Initial Activation and Setup.


Related Topic: Video Icon Factory Data Reset