Ensure the iPhone is set to network time.
Navigate: Settings > General > Date & Time then tap the Set Automatically switch to turn on .
Ensure the primary caregiver has the correct mobile number of the GizmoPal device and the 6-digit code from the GizmoPal device (found inside the USB flap or on the sticker on the back of the device).
Primary caregiver follows the instructions on the app to enter the needed information. The device announces when the caregiver needs to press the Call button on the GizmoPal to link it to the caregiver's phone.
If the primary caregiver is not prompted to press the Call button and does not see the double-blink (blue), then the caregiver phone is not communicating with the GizmoPal. Here are possible reasons:
Caregiver entered the wrong GizmoPal device mobile number.
If the caregiver hears the audible prompt to press the GizmoPal button, ensure the caregiver presses the Call button to link the GizmoPal to the caregiver device.
If the primary caregiver does not hear this announcement, the caregiver entered the wrong GizmoPal device code.