Ensure the date and time settings on the smartphone are set automatically.
Ensure the primary caregiver has entered the correct mobile number for the GizmoPal.
Primary caregiver follows the instructions on the app to enter the needed information. The device announces when the caregiver needs to press the Call button on the GizmoPal to link it to the caregiver's phone.
If the primary caregiver is not prompted to press the Call button and does not see the double-blink (blue), then the caregiver phone is not communicating with the GizmoPal. Try turning Wi-Fi off and linking again. Here are possible causes:
Caregiver entered the wrong GizmoPal device mobile number.
If the caregiver hears the audible prompt to press the GizmoPal button, ensure the caregiver presses the Call button to link the GizmoPal to the caregiver device.
If the primary caregiver does not hear this announcement, the caregiver entered the wrong GizmoPal device code.