Check for Water Damage

Use the provided info below to help determine if your device has water damage.


  • Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found:
    • Several replacement options may be available.
    • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

Note To identify if your device has water damage, check for the following:

  • Corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports
  • Moisture under the display screen
  • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated
    Note Most devices are equipped with an indicator that changes color when it comes into direct contact with liquid.