Use the provided info below to help determine if your device has physical damage.
Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found, several replacement options may be available.
Refer to the image below for an example of a separated or broken hinge: