Check for Physical Damage - Screen

Use the provided info below to help determine if your device has physical damage.

Caution Caution:

  • Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee.


Note If damage is found:

  • Several replacement options may be available.
  • If you have a Motorola DROID Turbo or the Maxx 2 with a cracked screen, refer to Screen Assurance FAQ's for warranty options.
  • If you have a moto turbo 2, moto z force droid, moto Z force edition with a cracked screen, refer to the Shattershield website or call Motorola directly at 866-721-5480 for warranty options.


Examples of screen damage include but are not limited to:

  • Cracks
  • Scratches
  • Separation
  • Warping
  • Lines
  • Pixel Deformities
  • Punctures


Refer to the below images for examples of screen damage:

Punctured Display:
Punctured Display


Cracked Screen:
Cracked Screen


Pixel Deformity:
Pixel Deformity