Check for Physical Damage - Charging Ports

Use the provided info below to help determine if your device has physical damage.

Caution:

  • Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee.

 

Note If damage is found:

  • Several replacement options may be available.
  • Examples of charging port damage include but are not limited to:
    • Bent
    • Corrosion
    • Wiggling

 

Refer to the below images for examples of charging port damage:

Bent Port:

Bent Charging Port

 

Corrosion:

Corrosion on Charging Port

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